WOW Vegas Casino

I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed.

I was then prompted to reach out to support and send all the documents and describe the case, which I did.

After a week and multiple emails, I have not received a single reply from a person, only an AI assistant that keeps telling me my case is being submitted for manual review and to wait.

I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 weeks now and I just want to cash out my 3,000 $. I've had conversations with the AI support (because there is no live human support) and all I get is run arounds over and over and over again. I submitted my documents to support so much.

It's frustrating I just want to cash out n be over it

Hello,

I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a period of about two weeks, I successfully withdrew over $50,000 without any problems.

After approximately two and a half weeks, however, my account was suddenly locked by the casino. The reason given was that I am a resident of New York, which they list as a restricted state.

When I first registered, I used my Florida residence, where I also live. Only after my first major win, during verification, do I provide my New York driver’s license. I hold dual residency in both Florida and New York, and at the time of registration, I was physically in Florida. The casino accepted my registration, deposits, and multiple withdrawals after full verification of my documents.

Additionally, when the casino questioned my residency, they requested proof of Florida residence. I provided an electricity bill in my name registered to my Florida address, as well as my house lease agreement in Florida. It has now been over two weeks since I submitted these documents, and I have received no further response from the casino.

Blocking my account only after I won a significant amount feels unfair and inconsistent with fair gaming principles. i have complied with all verification requirements, and the casino had every opportunity to review my residency status before allowing me to play and withdraw.

I kindly request that AskGamblers review my case and help ensure that the casino honors my legitimate winnings and pending balance.

Thank you for your assistance.

I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot.

I have proof of a screenshot of them saying those are the required documents, and my account should be fixed, but it's not.

I won a little over 3,000, and they won't cash me out.

I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that your profile has been verified, but no other link while I do not have enough to redeem I can see that two link offer But grade out which is because I do not have enough. I tried to deposit and play again. I won twice, but because of I couldn’t redeem, I feel frustrated as if this is an intentionally set up. You can see my attached screenshot one is have SC coins want to redeem one does not have. Furthermore, I have been emailed them many times. No reply. I only received the promotional offer to deposit. If there’s no way to no customer service, I don’t really want to play at this casino disappointed that I thought this was a solid trust trustworthy online Casino, but it's just like pulse Casino no customer service cannot redeem anything. I hope someone can help me and tell me what’s going on.

I won $487.71 and went to verify my account to redeem it.

I made sure to submit the correct documents, and when I sent a bank statement for proof of address along with a utility bill, it then said Unfortunately, we couldn't verify you.

I have reached out to the support team, and it has been over a week, and I still have not been updated.

I have been trying to get them to resolve the issue,e and they haven't responded once.