Winz.io Casino

Winz.io Casino - Deposit not credited even after proving transaction successful details

$116

Dear Askgambler Team,

I deposited 4500 INR using UPI transfer on winz.io casino on 02/04/2025 and still till the date my deposit is not reflected in my game account.

Firstly I was told to wait for few days to deposit get credited and the support team has closed my deposit ticket twice even though my issue was unresolved. I am contacting daily basis to I was told to wait only.

Today support team told me that deposit is showing rejected in their system however transaction is successfully completed from my side. I had taken help of my bank customer support helpline and the bank confirmed me that the transaction was successful and settled immediately without any issues. My payment provider app has given more brief information about the receiver bank account including name, date, transaction status, amount, receiver bank account holder name, receiver bank account holder name etc.

However my request is being ignored and the support team closing my ticket without my consent.

Hereby I request you to kindly investigate the issue and help me to receive my deposit.

Winz.io Casino - Unfairly confiscated my winnings and closed account after approval

₹4500

Complaint Summary:

I won 35 LTC (€2700) on Winz.io’s "Wheel of Winz" bonus game and was assured in chat that the winnings were legitimate and withdrawable. However, upon attempting to withdraw, the casino closed my account and falsely claimed my documents were forged—despite accepting them just minutes before.

Detailed Timeline of Events:

1. Bonus Request & Verification:

I initially deposited and did not receive the bonus because I was using a Swedish VPN.

The casino requested proof of address, and I provided a bank statement and phone bill.

Winz.io approved my documents and credited me the bonus.

2. Winning the 35 LTC Bonus Prize:

I spun the "Wheel of Winz" and won 35 LTC (€2700).

Shocked, I immediately contacted support via live chat to confirm if it was really my money.

Support confirmed that my winnings were legitimate and that I only needed to wager my initial deposit (0.55 LTC) before withdrawing.

I asked again if I could withdraw after wagering, and support confirmed "YES."

3. Account Closure & Excuse of "Forged Documents":

After completing the required wagering, I attempted to withdraw my winnings.

Winz.io suddenly closed my account and falsely claimed my documents were "forged."

However, they had already accepted the SAME documents before adding the bonus.

After 300+ requests, they finally allowed me to send new verification documents.

I then submitted three different government-issued, watermarked documents proving my identity and address.

Winz.io ignored my new documents and refused to reconsider their decision.

4. Refusal to Provide Proof of Winnings & Chat Transcripts:

I requested my betting history, chat transcripts, and proof of winnings.

Winz.io has refused to provide any of this information—a clear attempt to cover up their actions.

Why This is Unfair & Needs to Be Investigated:

Winz.io accepted my documents, credited me the bonus, and confirmed in chat that I could withdraw.

They closed my account AFTER I won big, using "forged documents" as a false excuse.

They refuse to provide proof of my winnings or chat history, which raises serious concerns about transparency.

Other players need to be warned about this unfair treatment.

I kindly ask Askgamblers to investigate and help me retrieve my rightful winnings. I am also considering escalating this to the Curacao Gaming Authority and relevant consumer protection agencies.

Thank you for your help.

Rejected

€2700

Winz.io Casino - Withdrawal not getting processed

Winz Casino is not processing my withdrawal.

it’s been 24 hours now and they just keep saying the same thing over and over again. It’s a regular security check but I think they just don’t want to pay my withdrawal,

I’m reading online that this has happened to many other people too! Since I processed this withdrawal I’ve still been able to deposit into my account so they can take my money but won’t withdraw it’s really strange…. I asked them multiple times if anything was up with my account and they insisted my account if fine it was just a normal check but if that’s the case why is it taking so long to release my withdrawal…….

Every support rep I’ve spoken to won’t give me any details on why they are holding my funds they just keep saying it’s a decision by management I have to wait

Rejected

Winz.io Casino - Refuse to pay and deactivate my account

I have been playing in the casino for about half a month. The last time I deposited 2,000 USDT, when I won 10,000 USDT, the casino refused to pay me. I contacted the casino via email and told me that I need to provide information. I will provide all the relevant information. Later, the casino suspended my account and told me that I still need to wait. I have been waiting for a week, and now my email can no longer reply to me. I can only contact the casino customer service, but the customer service only repeatedly told me that I need to wait.

Winz.io Casino - Deposit never credited to my account

$10000

So three days ago I deposited money to my account, they have still not appeared inn my wallet. Every time I ask they say: We are working on it.

This should be fixed inn one day, the amount has left my bank, and should be inn theirs.

Also I have not received any daily and weekly xp, reekback for three days as well. Anyone have same problems?

Winz.io Casino - Closed account with 10k

Hi my Name is Christopher, I live in Canada and I am 18 years old. Two weeks ago my account was closed for no reason by the casino Winz.io, after a personal record win of 9,8 thousand dollars. Winz.io accuses me of mutli accounting (I have Only one account) which is not founded and when I ask, they wont provide proof or explain the situation further instead, I get the same message over and over again saying the décision is final and undisputable as If there were no place for mistakes in their organisation. What I Want, is my account to be returned or Only my money, that I needed. I tried cashing out multiple time after winning, they wouldnt let me until they closed my account. I find that very dishonest. I have never crossed any of the casino rules so i would appreciate my money to be returned, thanks. -Christopher

Winz.io Casino - Account ban for no reason

After seeing my friend gamble, I decide to try it for the first time too the next day in the morning. I created my first ever casino account on Stake, but unfortunately I could not deposit from my bank which is Desjardins. So I went to winz.io because I could deposit from Desjardins. I deposit around 270$ with 4 transfer of 70$-60$. I had fun with Dead or a Wild and luckily got 5196$ from this game. I tried to withdraw it and my withdraw was pending for 4 days. I woke up to a permaban account, without my money and a lot of false accusation. I’m accused of Multi accounting, collusion with other player and third party payment. I analyse their anti-fraud policy and I did none of what they accuse me, and when I contact them via email, I don’t have any answer from them or some useless message.

I was talking with the customer supports this whole time and I got a lot of help from them, they most likely told me that all I did was fair and that they don’t have further information.

I ask winz.io for proof of my accusation but they don’t seem to answer them. Please I need help, I want my money, it’s like my first big win ever and really want it.

Winz.io Casino - Crypto withdrawal missing for over 2 days

$5196

For over 2 days I have waited for my crypto withdrawal to reach my wallet. It is still stuck on "In progress". I have been told there are issues with the crypto payment processing, but for me as a player that is not important when I sign up for a casino that offers withdrawals within 24 hours, for crypto, promising instant withdrawals, and am still unable to get a withdrawal, one that is only around 60 euros. I have not gotten any compensation nor ETA on when it is gonna arrive, other than supposedly coming today, but it is already 7 pm my time, and am not expecting it to arrive today.

Winz.io Casino - Account Disabled due to abuse

$69.6

I had a very bad experience as a new customer of this site. I am a new player of this casino and participated in their no wagering free spins bonus as part of their promotion for first time users. At first, everything is running smooth as my deposits have been accepted. However, as soon as I finished playing my bonuses, they immediately disabled the account. I contacted support and they told me I need to perform KYC. I complied and gave all of the documents they need however, they still wouldn't allow me to play with my money. The support team said that I am doing a bonus abuse - this is a total mistake. I felt extremely confounded as I have no idea what or where I "abused" the bonus. I have read the entire T&C and so far with what I have read, does playing a bonus and winning 600 spins on it constitute the account to be disabled? They even sent me an email that I will no longer receive promotions, which I could care less since it is my first time playing with them. If they don't want to give out winnings from their promotions they should have just removed it. I was asking for specifics what "abuse" happened and their support said no information can be given at all and said that I will just be contacted by someone through email. The support even hinted "money laundering" but how would that even been possible if I am not even playing with my real money yet at all (I just literally played out the bonus spins yet)? I have no problems with KYC but in this case I felt like they just wanted my personal information. Please advise.

Unresolved

Complaint Statistics

Resolved 14

Avg. Amount $ 1,689

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player rating

8.8/10 ● 158 reviews

Top reviews from our players

clubreseau

3/10

I've spent some time using this casino platform and found a few things worth noting. One of the highlights is the wide selection of slot games — there’s a decent mix of classic and newer titles, which keeps things interesting. The interface is pretty straightforward, making it easy to navigate.

Another positive is the speed of payments. Withdrawals have been processed fairly quickly in my experience, which is always appreciated.

That said, like any platform, it’s important to play responsibly and be aware of your limits. Overall, it's a solid option for those who enjoy slot games and value efficient payment handling.

After spending some time on this casino, I have to say the experience hasn't been great. The main issue is how hard it is to win — it feels like one of the toughest platforms I’ve tried when it comes to actually getting any decent return. Even after extended play sessions, wins are rare and usually very small.

The variety of games is there, but it doesn’t really help much if the odds feel stacked against the player. It can get frustrating quickly, especially when other platforms offer a bit more balance in terms of gameplay and rewards.

Not the worst layout or features, but definitely not somewhere I’d recommend if you’re hoping for fair chances or regular wins.

ams545

10/10

Best Casino regarding withdrawals; never had an issue like other casinos. I like it, and it will be my first choice always. Make sure to follow the instructions, and you will be ok.

holveck

2/10

Fast payouts. Credit where due — your crypto cashouts are efficient.
• Clean UI and platform speed. The site is smooth and responsive.
• Good game selection. You’ve got the content.
• VIP communication is technically available. Though the usefulness of it is debatable.

• Loyalty is punished. Despite depositing thousands week after week, I receive nothing but canned responses and zero recognition. No bonuses, no free spins, no gestures — nothing.
• Goodwill system is non-existent. Other casinos hand out spins or bonuses without asking. With Winz, asking is treated like begging.
• Customer service gaslights. I’m constantly told “no bonuses available” while I see newer, less loyal players brag about theirs.
• No transparency. You hide behind “internal policies” you refuse to explain. That’s not security — that’s cowardice.
• Emotional frustration. I never feel appreciated here. I feel angry, dismissed, and insulted every time I play. That is not the experience I get with your competitors — which is exactly why I’m reconsidering where my money goes.

SUECHOI

10/10

No wagering. Super super fast withdrawal. It is crypto casino and so easy to sign up. Just need email and send crypto. Tried with just $100 but I can tell I can trust this casino

Thomas187

10/10

I really like the fast deposits and withdrawals. Support is always very easy to reach, too, which I think is really good! I keep coming back here to bet!

Unfortunately, losing is part of it! But I think everyone doesn't like losing. I can't say anything negative about Winz Casino at the moment! But if there is anything negative, I'll post it here immediately!

Aditya27

9/10

Have a zero wagering bonus and no KYC, so rare to find this type of casino these days and also the withdrawal processing is almost instant as it can be

Huhw

10/10

Payments awfully fast. Regardless of currency or time of day. I have been playing for almost 2 years without any negative experiences whatsoever. I recommend playing

gregorj14

10/10

As a high roller, I’ve gotta say, joining the Winz.io's VIP Club was super easy for me, I just deposited €2500 with the VIP code, and bam, I was in! What I love the most is the 20% unlimited cashback I get every Monday for the next two weeks. It’s honestly a lifesaver for keeping the game going without feeling like I’m losing too much. The tailored bonuses and promotions just for VIPs are awesome, and the fact that there’s no wagering on all of them means I get to keep what I win! The high bet limits are perfect for me as well, and I’ve always had fast cash-outs, which is a huge plus.

Personally, I love the cashback rewards, but they only apply on Mondays, so if I’ve had a rough weekend, I’ve gotta wait until then to get any rewards. There are times when it feels like I need to play a lot to really see the benefits, so it’s not exactly the best choice if you’re just looking for a more casual, laid-back experience.

GeorgeHorton0609

10/10

Just recently tried crypto for casino games and luckily I found winz.io. This site has plenty of crypto payment methods to choose from, including btc, eth, and even usdt. I love how easy it is to deposit crypto and how fast the transactions are. There are also other repayment methods like e-wallets and bank transfers. The cherry on top for me is that there's no maximum limit for crypto transactions.

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