Page 2 – Player Reviews for Winshark Casino
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Dear MaiaMoor, Thank you for your fantastic and thoughtful review! We're delighted to hear that you enjoyed the game selection, user-friendly interface, fast payouts, and our generous bonuses and promotions. It’s also great to know our customer support team made a positive impression — we’ll be sure to pass on your kind words! We truly appreciate your constructive feedback regarding the deposit options and verification speed. Your input helps us improve, and we’re actively working on expanding payment methods and streamlining the verification process to enhance your experience even further. Thanks again for the glowing 9/10 rating and for recommending Winshark Casino — we hope to keep surprising you in the best ways! Winshark Casino Representative.
Feels like they are making it hard to do withdraws.
I made a deposit using cashlib. Later when I want to do a withdrawal they say I have to have made a deposit with the method I want to use for withdraws. So I actually need to make a new deposit just in order for me to start a withdrawal.
Also, I need to have a pending withdrawal for my KYC verification to process, but if I use their take a break feature for responsible gambling any pending withdraws will be canceled.
Hence they go out of their way to not make it easy to withdraw cash...
Dear Polzan, thank you for sharing your experience with us. We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected. Please, be informed that before receiving a pay-out, players need to undergo the verification process. Winshark would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception. After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results. Also, please be informed that regarding our Terms&Conditions, a verification deposit is required if you have made a deposit with the method that is not available for withdrawal. We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future. In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email. If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you! Thank you for your understanding, Winshark Casino Representative.
KYC delay
-Withdraw delays
-Asking additional, and additional information.
The site just wont pay your winnings, worst casino I ever played in. One of the casinos that delays everything, so you just play with your winnings, because you don't want to wait weeks for a shitty 200 euro payout. Bunch of incompetent, scammers.
Greetings from Winshark! Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. Please be informed that before processing a withdrawal request, your account needs first to complete the verification procedure. Withdrawal requests are handled by our financial department during their working hours, and they are processed in an orderly manner. Furthermore, the financial department notifies you with an email once the request is reviewed. To assist you more effectively, we kindly request that you provide us with additional details regarding your case. Our support team is available 24/7 via live chat and is ready to help with any inquiries you may have. Thank you for understanding. Warm regards, Winshark Casino Representative
The website looks great and it is a lot to like here! Great selection of games and very easy to navigate! The customer support are very fast and friendly, but there are many standard answers to get.
Winshark has a €500 maximum withdrawal limit a day and €10,000 a month. It is very low, but for many this is OK. But I have now been waiting for over a week for a payout of NOK 5000. Today that is not acceptable!
Hello, FrozenFish! Thank you for sharing your feedback with us. We are delighted to hear that you are enjoying our selection of games and finding our website easy to navigate. We strive to provide a smooth and enjoyable experience for all our players. Regarding the withdrawal limits, we understand that these may not meet everyone's expectations. Please, note that such limitations are standard practice across the industry to ensure secure and orderly processing. We understand how crucial timely and smooth transactions are. However, kindly note that the withdrawal requests are processed by our financial department, in orderly fashion during their working hours. Moreover, you are being notified by email about each payout. If you have any further questions or need additional help, please do not hesitate to contact our Live-Chat. Our support agents are 24/7 available to assist you. Warm regards, Winshark Casino Representative
Having been involved in the online casino industry since 2016, playing and testing more than 100 online casinos, this is the first time I've encountered a dumpster casino that mixed in some prohibited substances and dared to ask me for a 12-month Skrill account statement during the casino account verification process. None, absolutely none of the other 100+ online casinos had ever concocted anything to ask for such a thing.
In response to my email stating that it's none of their business what I've been paying from my Skrill account over the last 12 months, this dumpster proudly replied that without this information, the casino account would not be verified and, of course, no money would be paid out. Moreover, the maximum cash withdrawal is 500 euros. From which dumpsite did this casino crawl out?
P.S. Is Askgamblers a new trend??? The bigger the trash, the bigger the profit from advertising the casino???
P.S. Especially great casino for high rollers. HA HA HA.
Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to clarify aspects of our verification process and withdrawal policies. Requesting an account statement is a crucial component of our verification procedure, aimed at upholding the security and integrity of our platform. This measure is essential in preventing fraudulent activities and ensuring compliance with regulatory standards. Regarding withdrawal limits, we want to assure you that these are clearly outlined in our Terms and Conditions, accessible before registration. Transparency is fundamental to us, and we are dedicated to providing a safe and fair gaming environment for all our players. Your satisfaction is paramount to us, and we regret any negative impression you may have. We warmly invite you to complete the verification process so that we can address your concerns and enhance your experience with us. Kind Regards, Winshark Casino
Compare Winshark Casino to Other Casinos
Winshark Casino was a pleasant surprise. A great selection of games, a user-friendly interface, and fast payouts. The bonuses are generous, the promotions are exciting, and customer support is always available and helpful.
On the downside, I wish there were more deposit options, and the verification process could be a bit faster. Overall, it’s a solid casino that provides a great experience. I’d rate it 9/10 and definitely recommend it!