General Information about Windice Casino
Windice is an online casino that is owned and operated by WINDICE GROUP LIMITED, registration number: 2157509. Windice is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202411018-FI1.
Signing up is easy and it took me a few minutes to get my account activated. I signed up using my Mac and had no issue but the casino supports all the latest mobile and web devices. We’ve listed the Windice Casino Bonuses for you to claim when you sign up and make a deposit. I had a 1000% package available, but these offers are country specific. Other offers like weekly reloads are available to help boost your future deposits. You can also visit our online casino reviews for more sites that are reward-focused.
Once you’re a member, you can also enjoy regular tournaments, cashback, giveaways and more. I liked how there was always something that could help me boost my deposit if I needed to.
Payment Information and Options at Windice Casino
The casino supports a variety of cryptocurrencies, including BTC, ETH, LTC, DOGE and more. The minimum and maximum amounts vary but are available in the cashier depending on which cryptocurrency you use. From what I can see there are no fees, but there may be blockchain fees you’ll need to consider. All deposits must be wagered at least once before you can make a withdrawal.
You must complete the verification process before you can make a withdrawal. The casino has not specified a timeframe for your documents to be approved. Having these ready will help speed up the process if and when you are asked. Once verified, the casino takes up to 72 hours to process it. This is a considerably long time to wait for cryptocurrency withdrawals, compared to some casinos that are processing these almost instantly once approved.
The casino's terms and conditions are very vague when it comes to payments. No information is included on withdrawal limits or if fees are charged for dormant accounts. However, each coin has its own unique thresholds and network fees so please see the cashier from a registered account for the most accurate information. There is no mention of winnings being capped which is great.
Customer Support at Windice Casino
If you need help, live chat is available. There are other ways to contact support, but live chat was the fastest option for me. You can also add your email within the live chat box to get notifications when an agent replies. The casino aims to get an agent with you within a few minutes. When I tested live chat I had a few minutes to wait until I was eventually connected to someone.
The agent I spoke to was friendly and knowledgeable and once connected, able to answer quite quickly. Live chat is open to registered and non-registered users and it's available 24/7 so support is available around the clock.
If you need additional support, you can email the casino at any time. However, I would say live chat is faster if you need immediate assistance. I could not find any options for phone support. Email support is great if you need anything more complex or need to send supporting documents, although these can also be uploaded via live chat.
Games at Windice Casino
You’ll find an excellent selection of crypto-friendly games at the casino. I wouldn’t say it’s the biggest casino games collection I’ve seen but I was still able to find some decent games to try. There’s a smaller range of providers compared to other casinos I’ve tried but these can listed in the lobby so you can filter and find your favourites. You can also use the search engine or other menu options for help sorting and filtering games.
You’ll find a selection of great online slots, jackpots, bonus buys and more. I tried lots of games, some of my favourites were Cash Pig, and Rod Hot Chilli. I had no issues with any of the games I tried, regardless of which device I used. Unfortunately, there are no ways to filter by RTP but this didn’t affect my experience here.
The lobby has a cool feature where you can see what other players are doing, what games people are playing and who the high rollers are. There’s also a chat feature so you can talk to other players about your gameplay, or you can turn this feature off.
The casino has developed their own selection of games which are Windice Originals and they have a selection of crash games and Live Casino games. You can browse the live lobby in alphabetical order, see which games are the most popular and which games have been added recently.
Windice Casino’s Commitment to Responsible Gambling
The first thing I noticed was that there is no responsible gambling menu at the foot of the casino like most casinos. I was able to find a section in their terms and conditions but it would be nice to see the casino be more transparent on this and make the information easier to find. Their terms and conditions still remain rather vague in what they actually offer!
I could not find any information regarding deposit, loss or wager limits. However, if you need to self-exclude you can. You must contact the casino to activate this. I am disappointed
that the casino is not more clearer on their responsible gambling tools and there is definitely room for improvement here on such an important topic.
