Wild Tokyo Casino

Get banned and they confiscated my balance

€5,000

Hello,

I would like to submit a complaint regarding Wild Tokyo Casino.

On 14.05.2026, I requested a withdrawal of 500 EUR from my Wild Tokyo Casino account. At the same time, I also submitted the required KYC/verification documents as requested by the casino.

On 15.05.2026, I received an email from Wild Tokyo Casino stating that my account had not successfully passed the verification process. As a result, my account was permanently closed, my withdrawal request of 500 EUR was cancelled, and my remaining balance/winnings of 1,250.82 EUR were confiscated.

The main issue is that the casino has not provided any clear or specific explanation of what exactly I allegedly did wrong. In their email, they only referred to general Terms & Conditions clauses related to third-party account access, fraudulent activity, illegal actions, and rule violations. However, no specific evidence, details, transaction information, document issue, date, or exact violation was provided.

I do not understand the actual reason for the account closure and confiscation of my funds. If there was an issue with my verification documents, I believe the casino should clearly explain what exactly failed and why. If they suspect any rule violation, they should provide a clear explanation and supporting evidence.

At the moment, the decision appears unclear and unfair, because my withdrawal was cancelled and my balance was confiscated without a proper explanation.

I kindly ask AskGamblers to assist me with this matter and request that Wild Tokyo Casino provide a detailed explanation of their decision, including the specific reason for the failed verification and account closure, as well as the basis for confiscating my funds.

I also kindly ask for a review of the confiscated balance and withdrawal request, as I believe the funds should not be withheld without a clear and justified reason.

I am ready to provide any additional information or documents required to support my complaint.

Thank you in advance for your assistance.

Rejected

€1,751

I would like to file a complaint against Wild Tokyo Casino and share my experience with them

Dear AskGamblers Team,

I would like to file a complaint against Wild Tokyo Casino and share my experience with them.

On March 6, 2026, I deposited 300 EUR via Skrill. I played Lightning Roulette with a 100 EUR bet and then Baccarat with a 10 EUR bet. My total winnings amounted to 3,000 EUR.

Following this, I completed the full verification process via Sumsub, including:

Uploading my ID
Completing a liveness check
Providing proof of address
Submitting a screenshot of my Skrill profile
Uploading my Skrill card
Providing a 6-month Skrill transaction statement
Submitting a detailed screenshot of a specific transaction

On March 6, 2026, I requested a withdrawal of 500 EUR to my Skrill wallet, while the remaining 2,500 EUR stayed in my account.

On March 20, 2026, I successfully completed a video verification call with the casino. During the call, I was informed that my verification was successful and that I would receive confirmation via email within 24 hours.

However, three days later, I received an email stating that I had not attended the verification call and that my winnings had been confiscated. This statement is completely incorrect, as I did attend and complete the call as requested.

I find this situation extremely unfair and unacceptable. I have fully complied with all verification requirements and provided all requested documentation in good faith. I will provide all the evidence I have.

I kindly ask for your assistance in resolving this matter and ensuring that my winnings are returned.

Thank you in advance for your help.

Kind regards,
Renata

They don't want to pay me with no valid reason

Hi,

Please can you help me get my money?

I don't know what to do anymore.

I won at this casino and they paid me 2500 euros on my Mifinity, which I don't use anymore. And I have 1500 euros on my min account still.

I made a deposit with crypto and with my ICARD Bank, and they don't want to pay me to either of those, but they again and again send me emails to pay my money out to my Norway account, which I can't do.

I believe I have the right to receive money to my ICARD or crypto because I deposited with it.

Also, I can't take it to my Norwegian account because it's not allowed to get money from a casino like this in my country. I don't know what to do; they don't want to listen to me.

Please help,

Thank you.

Casino wants to pay me to not safe option

€500

Hello,

I played this casino once on 16 June, they paid me 1000 euros to my Mifinity because the first time depositied with Mifinity.

Then I closed my Mifinity account, and I deposited with my Icard card on 18th July, and I verified that payment method.

Then they started rejecting my payments, but also sent me an email to request a withdrawal again.

On August 20, they sent me an email to withdraw money to my Norwegian IBAN, which I can not do because I would lose my bank account in Norway. This is not a Norwegian casino, and Norway banks dont accept and close accounts that receive money from some other casino. That is not safe for me, and I can't let my account get closed; it's too big a risk.

I am sure they can send me money to my icard since I could deposit it with that.

Please, if you can help me, it would mean a lot to me.

I have 1410€ there.

Thank you.

Delayed my withdrawals payment

€1,410

Dear Wild Tokyo Casino Support,

I am writing to express my concern regarding two withdrawal requests that have been pending since last Friday. Despite several days having passed, I have not received any updates or payments.

I kindly request that you look into this matter urgently and provide a clear explanation for the delay. Additionally, I would appreciate an estimated timeframe for when the pending withdrawals will be processed.

Please treat this as a priority, as the delay is causing unnecessary inconvenience.

Thank you for your attention to this matter. I look forward to your prompt response. Sincerely

Delaying payment and verification

$1,500

Hi I uploaded all my documents for account verification two weeks ago and still haven’t received my money. Today I contacted their live support to find out what’s going on, but all I got were automated replies and they did not help me.

They told me I need to verify my account to get paid, even though I already submitted everything and should be verified by now. When I explained that, they just said verification can take up to 3 days, which clearly isn’t the case here. I asked what more I need to upload if my documents aren’t enough, and again got some generic auto response.

It’s frustrating not getting any clear answers. I just want to know why the process is taking this long and what exactly I need to do to get verified and get my money.

Delaying my withdrawals Wild Tokyo

€2,446

Hi.

To start off, WilTokyo is not responding to emails regarding my withdrawals.

1 week has passed and they are delaying my withdrawals and claim I have a "withdrawal schedule" I will upload all required pictures of emails sent and received.

Dates and withdrawals missing

1166 Eur is still not being withdrawn.

I will post my emails sent and received and look at the dates mails sent to [email protected].

They stopped responding.

Delayed withdrawal and not responding my Emails

€1,166

Dear Askgamblers

The reason I am writing here is because on two occasions I found myself in a situation where cashouts took way too long. The first occasion was in November when I won 2500 € (I got one withdrawal out 500€, then it took so long I gambled the rest away) and now the second occasion which is currently in January. I managed to win so that I have a balance of €6500 (2024-01-16)

I have three pending withdrawals of €500 (2 x 2024-01-16 and 2024-01-18), with a time difference of 8 seconds on two of the withdrawals. One withdrawal has succeeded (2024-01-18).

When I wrote to the chat and asked how long the other withdrawals would take, they just replied that they use a queue system and as soon as my withdrawals are at the top they will be processed. I wonder how a time difference of 13 and 8 seconds respectively can take a week without ending up at the top of the queue system. The times I have emailed and asked about my withdrawals, they only replied that I will receive an email when they are processed (2023-11-24). I have also requested a schedule for my withdrawals so I know when they will be processed (I wrote 2024-01-18 and 2024-01-22). But now they no longer respond to my emails.

I have read their withdrawal rules as they emailed them to me in November (11/24/2023) but I can't understand how it can take so long to withdraw my winnings. I want to get my money out and I would like to know when it will be processed.

Kind regards, Jonas

€6,000

Wild Tokyo Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $4,870

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Review this casino

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Player Rating

6.5/10 ● 22 reviews

Top reviews from our players

nmatej56

8 months ago

10/10

WildTokyo offers a wide selection of games and really colourful interface, but occasional visual glitches can interfere with the overall gaming experience.

Dear nmatej56, Thank you for sharing your feedback about Wild Tokyo. We’re glad to hear that you enjoy the wide selection of games and the colourful, vibrant interface — creating a visually engaging experience is something we put a lot of effort into. We also appreciate you mentioning the occasional visual glitches. Your feedback is important to us, and our technical team is continuously working on optimizing performance and stability across different devices and browsers. If you ever notice specific issues, our support team will be happy to assist and pass the details along for further investigation. Thank you for taking the time to share your experience, and we hope your future sessions are even smoother and more enjoyable. Best Regards, Wild Tokyo Casino Representative.

Wild Tokyo Casino 7 months ago

Rosa51

10/10

Wild Tokyo is a casino with a unique Japanese design, easy to navigate without overwhelming you. The slots are varied, but nothing too extraordinary so far. Overall, it’s fine for those looking for something new

Dear Rosa51, Thank you for sharing your feedback! We’re glad to hear that you appreciate Wild Tokyo’s unique design and user-friendly layout. It’s great to know that the variety of slots keeps things interesting and provides a fresh experience. We always strive to offer new content and engaging gameplay, so your input is valuable as we continue to improve and expand the platform. If you ever have questions or need assistance, our support team is always here to help. Enjoy your time at Wild Tokyo and good luck! Best Regards, Wild Tokyo Casino Representative.

Wild Tokyo Casino 8 months ago

dudatecha123

10/10

I really enjoy Wild Tokyo, especially the Japanese style of the site. The design and visuals feel authentic and vibrant, and as someone who’s fascinated by Japanese culture, it makes the experience more engaging. Navigating through the games and exploring the site feels like a little journey to Tokyo, which I really like.

Dear Dudatecha123, Thank you for such a wonderful review! We’re delighted that you enjoy the Japanese-inspired design of Wild Tokyo Casino. Our team puts a lot of heart into creating an authentic and vibrant atmosphere, so it means a lot to hear that it resonates with someone who appreciates Japanese culture as much as you do. We’re also very happy that navigating through the games felt like a fun little journey — that’s exactly the experience we aim to deliver. To enhance your adventure even more, feel free to explore the Promotions tab, subscribe to our email newsletter, and join our Telegram channel where you can find exclusive offers tailored for our players. We look forward to welcoming you back on your next trip to Wild Tokyo! Wild Tokyo Casino Casino Representative.

Wild Tokyo Casino 8 months ago

markuszzz

10/10

I already left a review on Trustpilot, but I’ll drop one here too. Solid site. Events, bonuses, payouts, all by the book. Support is friendly, and they answer fast. No complaints from me.

Dear markuszzz, Thank you so much for taking the time to share your feedback here as well — we truly appreciate it! We’re glad to hear that you’re satisfied with our events, bonuses, payouts, and overall service. It’s also great to know that our support team has been able to assist you quickly and professionally. Your positive experience means a lot to us. If you ever need anything or have suggestions for future improvements, we’re always here to help. Wishing you the best of luck and an enjoyable time on the platform! Best Regards, Wild Tokyo Casino Representative.

Wild Tokyo Casino 8 months ago

Leithermike1

8/10

Good site, there are interesting features like daily bonuses and achievements which keep me playing. Design is easy on the eyes, which is rare compared to other sites. I have turned €30 into €100, and I felt great. Sometimes slots from Playtech load slowly.

Dear Leithermike1, Thank you for your feedback! We’re glad to hear you enjoy the design and unique features like daily bonuses and achievements — they’re made exactly to make your gaming sessions more engaging and rewarding. Regarding Playtech slots, some of their games may experience slower loading times depending on your region or connection to their servers. Our technical team continuously works to optimize performance and minimize such issues. We appreciate you sharing your experience and are happy to know you’ve had some nice wins — congratulations! Enjoy your time at our casino, and good luck on your next spins! Best Regards, Wild Tokyo Casino Representative.

Wild Tokyo Casino 9 months ago

harvieconser

10 months ago

9/10

I’ve been playing online casinos for years, and I really like Wild Tokyo. The site has a synthwave vibe that totally reminds me of the ’80s. Everything loads fast and deposits go through without a hitch. They’ve also got tournaments and that’s really cool!

The only thing I didn’t like is that verification can require extra docs. Better to prepare clear scans upfront so you can jump straight into playing.

Dear harvieconser, Thank you for sharing your experience! We’re happy to hear that Wild Tokyo has made such a great impression with its atmosphere and smooth performance, that are designed to deliver exactly that retro-yet-modern feel, and it’s great to know you enjoy it. We’re also glad that deposits run seamlessly for you and that the tournaments add extra excitement to your sessions. Regarding verification, your point is absolutely valid. In some cases, our Financial Department may request additional documents to ensure full compliance with security and regulatory standards. If you ever need assistance with verification or anything else, our support team is always here to help. Enjoy your time on the site and best of luck in the tournaments! Best Regards, Wild Tokyo Casino Representative.

Wild Tokyo Casino 8 months ago

dvoraktomas

10/10

I’m honestly loving this place — the site’s super simple to use, nothing confusing or overcomplicated. The staff is super friendly and actually helpful, which isn’t something you get everywhere. Verification was quick and painless.

Dear Dvoraktomas, We’re so glad to hear you’re loving your experience with us! It’s wonderful that you find the site easy to navigate and that our team has been friendly and helpful. We’re also happy the verification process went smoothly for you. To keep the fun going, don’t forget to check out the Promotions tab, join our Telegram channel for special updates, and subscribe to our email newsletter so you never miss out on exclusive rewards. We look forward to welcoming you back for many more exciting moments at Wild Tokyo Casino! Wild Tokyo Casino Representative.

Wild Tokyo Casino 11 months ago

langfordsierra

10/10

I’ve been playing for about 3 weeks now, and honestly, it’s been pretty fun! They have a ton of games to choose from, so it never gets boring. I especially like the slots—I’ve already won a few times. Payouts usually take 1-2 days, which is totally fine. The bonuses are nice too—not super generous, but still worth it.

The only downside is that the site can be a bit slow during peak hours, but overall, it’s a reliable place to play. I’d recommend it to anyone looking for a chill and trustworthy casino!

Dear langfordsierra, Thank you for sharing such detailed feedback! We’re really happy to hear that you’ve been enjoying your experience over the past few weeks. It’s great that the wide variety of games and especially the slots have kept things exciting for you, and we’re glad you’ve already had a few wins to celebrate. We also appreciate your positive note on the payout times and bonus offers — it’s always rewarding to see players finding value in these features. We understand your point about the site being a bit slower during peak hours, and we’re continuously working on improvements to ensure smoother performance at all times. Your recommendation means a lot, and we’re glad you see the platform as both reliable and enjoyable. We look forward to providing you with more fun, fair, and entertaining gaming sessions in the future! Best Regards, The Wild Tokyo Team.

Wild Tokyo Casino 11 months ago

ilikeslotsss

10/10

This is a good casino to play at. I've deposited around €1,5k in total. While many say gambling is just luck, I firmly believe that winnings also depend on the casino itself. I’d highly recommend Wild Tokyo! It offers a huge selection of games, easy withdrawals, excellent promos for regular players.

Dear ilikeslotsss, Thank you for your fantastic review and for being such a valued player! We’re thrilled to hear that you’ve had a great experience at Wild Tokyo and that you appreciate our game selection, smooth withdrawals, and ongoing promotions. We also truly appreciate your thoughtful perspective—while luck plays a role, we strive to create a fair and rewarding environment that gives our players the best possible experience. Thanks again for your recommendation, and we look forward to continuing to make your time with us exciting and enjoyable! Best regards, The Wild Tokyo Team

Wild Tokyo Casino 1 year ago

Maxigrubiii