General Information about Whale Casino
Whale Casino is an online casino that accepts cryptocurrencies and offers the option to buy crypto on-site. We’ll chat more about these payment options in our casino reviews.
There are more than 4,000 casino games and slots available, which can be played instantly from most web browsers, or you can switch to their mobile casino. The latest smartphones and tablets are supported, and you can use a mobile browser.
Once you’re a member, you can also enjoy the rewards program and battle passes. You can earn exclusive rewards and casino bonuses when you play and level up.
Payment Information and Options at Whale Casino
Whake Casino is a cryptocurrency casino. You can use cryptocurrency wallets to fund your account, and payments will be sent directly to your personal Whale wallet address. You can also purchase cryptocurrency directly on their site using a variety of fiat payment methods, including Visa, Mastercard and Apple Pay.
The minimum deposit is 1 TON, and the minimum withdrawal is $5 for users at or below level 10. You must wager your initial deposit, and values can change depending on currency rates. The casino processes withdrawals instantly, with no fees applied. However, you may be required to complete the verification process first.
In the event of a significant withdrawal, the casino may process no more than 1 million USDT in other currencies per week until the full amount is paid.
Customer Support at Whale Casino
Help is always nearby when you need it. One of the fastest options to get support is live chat. You can speak to a friendly live chat agent, and they aim to reply within a few minutes. This can vary depending on how busy live chat is. Initially, you’ll chat with an AI bot, but you can transfer to a customer service agent at any time. The live chat is available 24/7, around the clock.
If you need anything less urgent, you can email the casino at any time. The FAQ section has covered some commonly asked questions, so it may also be worth checking there.
Games at Whale Casino
You can enjoy thousands of the best online slots and crypto-friendly games. The casino is home to well-known providers, featuring a mix of the newest arrivals, themed slots, jackpots and more. If you have any favourite games, you can use the search engine to find it more quickly. The casino also has a selection of Whale original games, which you’re unlikely to find anywhere else.
If you’re a crypto user, you can use the crypto game options to see which games are available in your cryptocurrencies. Or you can try the casino's selection of more traditional table games. There are versions of blackjack, online poker and more.
The live casino features a range of exciting games, hosted by live dealers. You can join other real players in an interactive environment and enjoy providers like Evolution Gaming, Live88 and more.
Whale Casino’s Commitment to Responsible Gambling
You’ll have access to some responsible gambling tools upon creating an account. Sometimes, a short break can be beneficial, and it can be requested via email. On request, the casino can activate a 24-hour cooling-off period. However, you can also request a voluntary self-exclusion, which can last for one week, one month, three months, six months, or permanently. Once a self-exclusion is active, it cannot be reversed.
I have been playing at Whale Casino for about 4 years and until recently I considered it a reliable crypto casino. The platform is easy to use, the interface is clean and the selection of games is quite good. Deposits usually work smoothly and the casino offers many popular slot and live games. For a long time my experience with the platform was positive and that is why I continued to play there.
My recent experience has been very disappointing. I requested a withdrawal of 36128 USD and the casino suddenly required full KYC verification. I provided all requested documents including passport, selfie verification, video verification, proof of address, bank documents and proof of wallet ownership. Support said verification would take 72 hours, but it has now been more than 9 days without any update. Communication with support has been unclear and unhelpful, which makes the situation very concerning.