General Information about VipLuck Casino
Information about the license of this casino, as well as the owners, isn’t that easy to find, and I had to contact the casino directly to get this information. At the time of writing this VipLuck review, the casino was licensed by the Tobique Gaming Commission and owned by SPINSTACK SOLUTIONS S.R.L.
Even though it has been around since 2024, there weren’t any VipLuck player reviews at AskGamblers, while its Casino Rank is sitting at 6.6 out of 10. A common complaint among customers online is that the casino takes a while to verify new accounts. Another big complaint is that the casino forbids many territories from playing, cutting off almost the whole of Europe, for example.
So, new account. Hitting the Register button leads you to first choose a bonus, enter a promo code, or opt out of any welcome offers. I selected the casino combo offer of 100% matched first deposit up to €2,000 and 300 Free Spins.
Next, I created my password and entered some basic personal information like phone number and date of birth. Finally, I could access my account and start playing casino games.
After I got through my welcome bonus, I had my plate full with various offers and tournaments at VipLuck. There are two kinds of cashback offers, boosts on your first deposit of the week, Free Spins, and more.
As for tournaments, at the time of writing this VipLuck review, I participated in weekly battles where I was trying to win a piece of the €2,000 prize pool. In short, there’s always something to do and chase at this casino.
If you prefer to pick your bonuses instead, you can visit the Collection and Shop sections of the casino where you can convert your earned coins into prizes.
Payment Information and Options at VipLuck Casino
I found plenty of ways to load funds into my VipLuck account, including cryptocurrencies. But what I immediately didn’t like were the varying minimum deposits and limits depending on both your deposit method and the territory you’re connecting from.
The industry standard €10 minimum deposit is only if you’re using a debit card, either directly or through Revolut. A couple more e-wallets also have that same minimum, but for everything else it goes from €20 to €50. Skrill and Neteller seem to be the worst choice, as they both have a €35 minimum, but are also capped at just €1,000 per transaction.
Cryptocurrencies, on the other hand, have a maximum deposit of €50,000 per transaction, making it obvious that this casino is a better choice if you’re gambling with Bitcoin, Litecoin, and such. Luckily, all deposits are instantly processed, and there are no transaction fees.
Withdrawals are slightly better. For all fiat withdrawal methods, the minimum transaction is €20, while cryptos remain at €50. But you can’t withdraw too much within a single transaction. New players can only withdraw measly €700 a day. For breaking this barrier, I needed to level up my account, but still the withdrawal limit wasn’t as high as at other online casinos.
Customer Support at VipLuck Casino
Like many casinos nowadays, VipLuck Casino offers 24/7 customer support via email and live chat. If you’re a type of casino player that prefers looking for answers first, there’s a rudimentary FAQ section that may help you with basic issues like games failing to load and the KYC process.
This is another casino that uses an automated support bot with canned questions when initiation a live chat session. It’s a very limited system, requiring you to first select any of the offered issues (except None of the above, as that kicks you out), and then you’ll have an option to switch to a live support representative.
My first contact with the customer support team was smooth, with almost no waiting in the queue, and I got the answers immediately and clearly.
The second time, I was in a short queue and had a more technical question - about the license of the casino - and the support representative kept pointing me towards email support. The same happened when I asked about return to player (RTP).
Games at VipLuck Casino
The massive library at VipLuck Casino counts thousands of games from 120+ providers. I found all the big names here and no omissions when it comes to slots we all love to play. There are also plenty of instant win games, jackpots, and a live casino section for fans of table games.
How do you go through such a big library? You can view categories like Bonus Buy and Drops & Wins, as well as browse the lists of newest and most popular games. There’s also a search bar that gives results in real-time, as you type.
But that’s pretty much all the tools you get for browsing and filtering the games. Even some very basic tools, like A-Z sorting, are absent, let alone options for sorting by number of reels, bonus buys, or other features.
My games of choice were Thunderline Express and 3 Super Hot Chillies. The latter was a bombastic (pardon my pun) experience, with lots of bonuses to win and some fun mechanics that let me trigger extra features whenever that bonus spin hit.
Despite the game browser being an annoyance, once you’re actually playing a game it’s all smooth sailing. Pretty much all games have a demo, so you can test their RTP and figure out bonus mechanics before you put in real money.
Speaking of RTP, the casino doesn’t display that information. Neither was it possible to check the RNG fairness, something that I grew to expect from modern online casinos.
VipLuck Casino’s Commitment to Responsible Gambling
While most casinos compete with each other when it comes to catering to responsible gambling and providing various tools for bankroll management, VipLuck sticks to the basics.
That is, it’s only possible to request a cool-off period, self-exclusion, or account closure. Self-exclusion kicks in 24 hours after the request is confirmed. During that waiting period, the account will be automatically put into the cool-off, ensuring the player isn’t tempted to continue gambling.
But the control over these tools isn’t under the player’s command. You’ll need to contact customer support to request them, meaning you’ll need to go through a few steps with the chatbot until you reach an actual person to set these up for you.
