Complaint Regarding Account Verification and Delayed Withdrawal

Dear Vipluck Support,
I am writing to formally complain about the way my account verification has been handled.
For the past several months, I have repeatedly submitted every document you requested. I have provided multiple forms of identification as well as two different proof of address documents. Both of these proof of address documents was previously accepted by your verification team, yet I continue to receive requests to submit proof of address again without any clear explanation.
Despite fully cooperating and providing all the required documentation, my account still has not been fully verified. This ongoing delay is unacceptable.
Additionally, I have a withdrawal of €1,000 that has been pending while I wait for my account to be verified. I expect this matter to be resolved without any further unnecessary delays.
I kindly request that you:
Complete the verification of my account immediately.
Explain why previously accepted documents are no longer being accepted.
Process my pending withdrawal of €1,000 as soon as possible.
I look forward to your prompt response and a swift resolution.
Kind regards,
Ana-Maria Lazar