Vave Casino

I am writing to escalate the lack of action by Vave and in particular one of their VIP manager named Hank. I first noticed the lack of responsible gambling options on their site and as requested I asked support in the chat. They then said they would escalate and I received an email from a ‘Hank’ from VIP team but this wasn’t a complaint about their product or service this is a support request about me feeling I need to be self excluded from the service and as you don’t allow anyone to do themselves I asked him.

I asked for their ADR provider and to speak to someone about my case but only got VIP manager, whom was one purposely ignoring my requests.

Below is the thread where I was very clear about what I want.

Unfortunately I didn’t receive any response at all but from next day started to receive bonuses from hank, while even if system generated or not is frankly proof that you do not have users welfare in mind. Post that email there was no follow up and in my weakness I went In and lost more funds I cannot afford to do, which in my eyes is all Hank and Vave care about, more money from users and not their welfare and against gambling regulations (around $1500-2000)

I also responded yesterday again as well as raising an escalation through their customer support, specifically asked to be self-excluded which I do not need to explain why and it is a legal requirement for you to carry out my request. This was more than 1 month ago and as you never did I lost more funds I was trying not to.

They have simply shut down my account and ignored the rest.

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Withdrawals IDs:

#3193866 – 201 USDT

#3193862 – 339 USDT

Hello vave and askgamblers,

I have 1900 usdt in two withdrawals , 1000+900,and they not paying it .I am waiting long time for my money without any logical explanation.

All that support says, their financial department will approve withdrawal in timeframe that they not say.

Before this situation, every their withdrawal was almost instant and it make me asking about casino paying ability.

I feel frustrated and confused, and afraid for my money.

Please help me with this situation, I want to get my money, thank you after all.

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Thank you for your attention and help.

Best regards,

Vave Casino has been delaying my withdrawal for more than 80 hours now for $6172 and $1,200, respectively.

Despite the 72-hour regulation, it has been delayed continuously, and I have constantly made inquiries, but the live chat and customer support team have told me dozens of times that further review is needed. In this regard, I asked if there were any special problems with my account and my withdrawal application, and if I needed additional authentication, but there was no problem, and I said I didn't need any identification or additional authentication.

I didn't use any bonuses, but I only bet on the amount I deposited, and even though I met all the betting conditions, all I'm saying is to wait for more than 80 hours without paying the withdrawal. I think I'm deliberately delaying the withdrawal by only answering the same macro.

The withdrawal ticket IDs are 3020341 and 3017557. Please solve it quickly

I opened my Vave account on June 27.

I made several deposits for about 100 euros in total.

On July 1, I applied for the first withdrawal for 65 euros, and on July 3, for another withdrawal for 42 euros. Both payments were received.

Then I made 4 more deposits, also for a total of about 100 euros. When I wanted to make another withdrawal, I received a verification message. I was asked for my ID, a selfie with the code, and two bills.

All documents were sent very quickly. After this verification, my account was blocked and 141 euros disappeared from it. I did not do anything against their rules; I sent all documents as soon as possible. I did not take any bonuses. I was not given any reason why my money was confiscated.

I am asking for help in recovering my money.

Hello,

I want to share my feelings today with you.

I put 500 USDT at this bookmaker, won 725 USDT in sports betting, lost some money on slots, and tried to withdraw my winnings. Then the nightmare happened.

After 3 days of waiting for my withdrawal, they requested document verification. They requested photos of ID(twice), a bank statement, and a utility bill. I sent them everything (they were reviewing it for 1 week), and after this, they said that I failed verification, because I did not respond for 2 weeks, or because I refused to pass verification. They confiscated my winnings and left me with a deposit.

I finished verification in 1 week, only because it took a lot of time for them to research my documents, and I never refused to finish verification, so I find their statement fraudulent and incompetent. They will block my account after they withdraw my deposit

Please help me to solve this situation