Vave Casino

Vave is refusing to approve my withdrawal

$1,744

I made multiple deposits without any problems. Lost around $1000 and I made a withdrawal of $765 which is still under approval from vave casino. I went on chat support and one of their chat support people said is up to 3 days to receive my withdrawal. Second day I went again on chat and the person on chat support said they’ve got no time frame for this. Just as soon as possible. With vave casino if you lose your money you don’t need to make any checks you can make as many deposits as you want. Once you make a withdrawal they start messing around with you. No wonder their rating is 1.9 stars. I recommend anybody to stay away of this platform.

doesn't withdraw the money

$765

Writing regarding my withdrawal request, which has now been pending for 3 days.

I haven’t received any updates, and no additional information or verification has been requested from my side.

I would appreciate an update on the status of my withdrawal and clarification on the delay.

For context, I have only been playing slots.

Looking forward for response.

Complaint regarding confiscated winnings and account closure

Hello,

I would like to submit a complaint regarding an issue with Vave Casino.

I received a birthday bonus from the casino and decided to use it. I played normally and completed the wagering requirements associated with this bonus. After completing the wagering, my balance reached approximately $390.

All of my gameplay was done exclusively on slot games.

When I attempted to withdraw my winnings, I received an email from the casino stating that my account had been closed due to alleged "suspicious activity" and that all funds had been confiscated.

Unfortunately, because the casino immediately blocked my account, I no longer have access to my account to provide screenshots of the balance or wagering progress.

I did not engage in any fraudulent behavior, multi-accounting, bonus abuse, or any activity that would violate the casino’s terms. I simply used the birthday bonus offered to me, played slot games, completed the wagering requirements, and attempted to withdraw my winnings.

The casino has not provided any explanation or evidence regarding the alleged "suspicious activity".

I kindly ask AskGmablers investigate this situation and help mediate with the casino so that either:

The casino provides clear evidence of the alleged violation, or

My legitimate winnings of $390 are restored.

Thank you for your assistance.

Operator ignored your Self Exclusion request and offered me bonuses instead

I am writing to escalate the lack of action by Vave and in particular one of their VIP manager named Hank. I first noticed the lack of responsible gambling options on their site and as requested I asked support in the chat. They then said they would escalate and I received an email from a ‘Hank’ from VIP team but this wasn’t a complaint about their product or service this is a support request about me feeling I need to be self excluded from the service and as you don’t allow anyone to do themselves I asked him.

I asked for their ADR provider and to speak to someone about my case but only got VIP manager, whom was one purposely ignoring my requests.

Below is the thread where I was very clear about what I want.

Unfortunately I didn’t receive any response at all but from next day started to receive bonuses from hank, while even if system generated or not is frankly proof that you do not have users welfare in mind. Post that email there was no follow up and in my weakness I went In and lost more funds I cannot afford to do, which in my eyes is all Hank and Vave care about, more money from users and not their welfare and against gambling regulations (around $1500-2000)

I also responded yesterday again as well as raising an escalation through their customer support, specifically asked to be self-excluded which I do not need to explain why and it is a legal requirement for you to carry out my request. This was more than 1 month ago and as you never did I lost more funds I was trying not to.

They have simply shut down my account and ignored the rest.

Delay in withdrawals from Vave Casino

$1,100

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Withdrawals IDs:

#3193866 – 201 USDT

#3193862 – 339 USDT

Delayed withdrawal without reasonable explanation

$540

Hello vave and askgamblers,

I have 1900 usdt in two withdrawals , 1000+900,and they not paying it .I am waiting long time for my money without any logical explanation.

All that support says, their financial department will approve withdrawal in timeframe that they not say.

Before this situation, every their withdrawal was almost instant and it make me asking about casino paying ability.

I feel frustrated and confused, and afraid for my money.

Please help me with this situation, I want to get my money, thank you after all.

Two USDT withdrawals delayed for too long

$1,900

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Thank you for your attention and help.

Best regards,

They don't return the money

$1,110

Good afternoon, I deposited money into my account a week ago, but the transaction was declined due to an error in the transfer. I contacted customer support, and they asked me to provide an account for the refund. I provided all the necessary information, but the money has still not been returned. I demand the return of my funds, as the amount is not small. On the official website, customer support keeps telling me to wait for an email, but the only emails I receive are about updates. I demand my money back.

Withdrawals delayed without any reasons for 80 hours

Vave Casino has been delaying my withdrawal for more than 80 hours now for $6172 and $1,200, respectively.

Despite the 72-hour regulation, it has been delayed continuously, and I have constantly made inquiries, but the live chat and customer support team have told me dozens of times that further review is needed. In this regard, I asked if there were any special problems with my account and my withdrawal application, and if I needed additional authentication, but there was no problem, and I said I didn't need any identification or additional authentication.

I didn't use any bonuses, but I only bet on the amount I deposited, and even though I met all the betting conditions, all I'm saying is to wait for more than 80 hours without paying the withdrawal. I think I'm deliberately delaying the withdrawal by only answering the same macro.

The withdrawal ticket IDs are 3020341 and 3017557. Please solve it quickly

$7,372

Vave Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $1,091

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Axoctik

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Tried the live casino section recently and enjoyed it more than expected. Dealers interact with players, which makes it less boring. Had a $54 win playing blackjack. Withdrawal request processed without any issues. The website layout is quite minimal, which helps find games easily. Cashback promotions show up sometimes after losing sessions. Not huge but appreciated.

Thank you for your feedback, Axoctik! We’re glad to hear you enjoyed the live casino experience, especially the interactive dealers—it’s great to know it made your gameplay more engaging. Congrats on your blackjack win! We’re also happy that your withdrawal was processed smoothly and that you find the website layout easy to navigate. Your note about cashback promotions is appreciated as well—we’re always working to improve our offers and make them more rewarding. Thanks for sharing your experience, and we look forward to seeing you again!

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I found one slot I liked and just stayed on it longer than I probably should have. Usually that does not end well, but this time it paid off. Got a bonus round that came in at the perfect time. Logged off right after.

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