Blacklisted

Supernova Casino is a brand operated under the AffAlliance Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Supernova Casino

Item: Supernova Casino
Rating: 1
Author: Sharon D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 3 reviews

1/10

3 reviews

Complaint Response 4 complaints

4 days avg. 4 complaints

What we like

Features a number of video slots
Smooth gaming experience across all devices
Mobile version available
24/7 customer care through live chat, phone, and email
Secured with SSL encryption
Proven fair by a certified agency

What we don’t like

Only one software provider available
Several country restrictions
No live dealer section

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Supernova Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.supernova.im

Established

2016

Licences

Curacao Gaming Control Board

Company

Blue Media N.V. Casinos

Affiliate Program

AffAlliance

Languages

English, French

Casino Type

Instant Play, Mobile

Supernova Casino is an online casino with a sleek and modern design, featuring a variety of different games. Online slots and casino games are powered by Rival software provider. All members of Supernova Casino can count on the casino’s dedicated customer support, which is available 24/7. The casino is licensed and operated in Curacao, under the relevant laws of the Gaming Ordinance.

Restricted Countries

Unfortunately, Supernova Casino does not accept players who live in Israel, Ukraine, Belarus, and Canada, therefore all bets placed from these jurisdictions will be voided. Any deposits made by persons residing in such countries will be refunded.

Mobile Gaming

Supernova Casino offers a great selection of games to choose from, compatible for smartphone or tablet devices. The foremost benefit of the mobile casino is the convenience of playing iSlots from iPhone devices.

Security and Fairness

The security of clients and their online casino experience are fundamental to Supernova Casino team. All transactions are digitally encrypted using cutting edge Secure Socket Layer (SSL) technology, while providing the highest level of security.

The casino use the most advanced security measures available and are continually auditing all games and processes in order to ensure a totally safe and fair online gambling experience. The random number generator used by the casino’s software has been certified by Gaming Laboratories International (GLI).

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Skrill

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

USD 2,000 per week

Currencies

Australian dollars, Euros, British pounds sterling, US dollars, South African Rand

Pending Time

3-6 days

Withdrawal Times

E-Wallets 7-10 days
Bank Transfers 7-10 days
Card Payments 7-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Rival

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino offer a large assortment of online slots, as well as iSlots games. Players will find some of the popular Rival titles including Mystic Wolf slot, Future Fortunes slot, Shamrock Isle slot, and many more. The site also features several progressive slots like Major Moolah Slot, Money Magic Slot, and One Million Reels BC slot.

Table game lovers will be able to find some of the most popular casino games at Supernova Casino. These include Baccarat, Blackjack, Roulette, as well as Craps and Let-it-Ride.

For those who look for something different, there are video poker games and other specialties. These are Jacks or Better, Joker Poker, Deuces Wild, Aces and Faces, among others.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Phone Support

+1 855 721 72 19

FAQ Section

Support

Players may contact the Customer Support Department by live chat, email, or call the casino directly by using the toll-free US number. With 24 hour live customer support 7 days per week, the casino’s highly trained staff ensures that any queries are dealt with quickly and efficiently.

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Complaints

Read the complaints other players have left for Supernova Casino. Learn more about complaints.

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Paying out 40K win would take 8 years!

Dear askgamblers. I have been a regular player in the past at Supernova casino. I made a lot of deposits with no success but after that I managed to hit a huge win of over £40k, whilst finishing bonus wagering requirements. I understand the casino has a term advising they reserve the right to pay in installments.

At the beginning this was 1k approximataely every 2 weeks, already extremely low. After a few of these payments The amounts lowered first to 500 then to 250. Now I can only get a 250 withdrawal approved. I had this win in July, and my balance is still 40k. So far I have received only £6300 from the casino. At the rate of £250 per fortnight it will be 8 years until I am paid.

I am keen to come to an arrangement here because I don't think waiting 8 years for my money is fair.All I am asking is the casino tell me what they think is a fair level of weekly activity on the account. I will promise this level of play that they ask. In exchange I ask that they are willing to process my withdrawals in 2k installments. This means at the current rate of a payment per fortnight (1 week to request then 1 week pending) it will only be around 1 year to receive all my funds.

The casino mentioned I am not a depositing player - well why would I deposit when I have a 40k balance and am getting paid this slowly? I would be more than happy to deposit again if cash was flowing both ways.

I have also played a lot on slots and table games since the win but this seems to have no effect in getting bigger installments paid.

Regards

Resolved

£40000

Withdrawal nightmare

Hello - I sent a withdrawal request on July 2 in the amount of $1,300. I have been verified by the casino, and made sure my request (bank account info, etc) was accurate. On July 11, I received an email stating that $700 was successfully sent to "two cards" that I played with (not the bank account that I entered onto the withdrawal request). The other $600 was "reversed" and sent back to my account without explanation. Later, when I spoke to customer service, they intimated that it was "player class" that went into this decision and that it was quote "a complex process" -- and finally that the next installment would be "executed in the near future." The casino is not responsive, and is acting in a shady manner. Why request my checking account information if they're going to send it back to my cards? Why not be forthcoming about what player class actually means? Finally, I believe they wrongly reversed the $600 in hopes that I would play it down--if they were acting properly, they would've either sent the whole amount of $1300 at once, or at least kept the $600 in the withdrawal section of the casino rather than reverse it.

Resolved

$1300

Very Slow Payout Process

Requested a payout of $1850 March 4th. Once in April I received $150 and the remaining balance was reversed back to my acct. I played with $350 of that then did another withdrawal starting all over again for $1350. month later on May 11th received an email that they have processed another $150 and reversed the remaining back to my account. I did another withdrawal for $1200. Another time in April they said they sent another $150 that they split between 3 of the debit/credit cards I have used with them. I never bothered to look for deposits in those dollar amounts. So I have only received $450 of my request since March still being owed about $1050 if my figures are right. The timeframe listed for withdrawals is: WITHDRAWAL TIMES EWallets 7-10 days Credit / Debit Cards 7-10 days Bank Transfers 7-10 days Cheques Not offered Pending Time 96 hours Withdrawal Limit 2000 USD per week

Rejected

Withdrawal issues

This casino's terms indicates the following under 5.2.3. I have made $300 worth of deposits here playing twice and played through over $45,000 in funds during my play activity, Their rules are very vague on your player class status. I made a first withdrawal request for $1200 and received an email that only $150 max withdrawl per week is allowed and if i wanted more funds i had to make further withdrawl requests. Their fee per withdrawl is $50 and there is a 10 business day wait between each. I was told, my player class only allowed for this as the maximum. This casinos terms are not clear related to player class and any new depositing players making withdrawls will run into this same issue. I believe they have been clever with their verbiage in the terms and fail to provide the details of this condition in the terms. All players should be aware of this and this casino is likely pulling this same line with everyone who requests funds. This is a newer casino that should be blacklisted and listed as rogue for this alone. Here is the specific term: I have deposited twice with this casino - a total of $300. I hit well on the second time and played through their play through requirement (which they verified I did clear in a chat). MInd you, the amount of playing activity was like playing through $45 to $50k. I ended up making a withdrawl request for $1200. After a long long period of document hassle I was finally approved through that step and then waited another full two weeks for the payment processing. Finally after about a month and a half I received an email stating they approved $150 back to my card. Yes,$150! I did read their terms and conditions which states below that the casino reserves to pay you in installments based on your player class. I was told my player class only allows for max $150!!!!! And that I can go ahead and make another request... Well, let's see. One year to get paid $1200 at $150 per time and each with a $50 withdrawl fee.... UMMMM, that's like $500 in fees and a year for a measly $1200... No thank you, stay away from this casino. They will do the same to any new player and said their player class is based on deposits and not activity... I had my winnings up to $9,000 at one point and played through tons and tons of money and all of that did not matter. Here is the rip off policy in their terms and conditions: 5.2. Fees and Limitations in Withdrawals 5.2.1. All withdrawals might incur a processing fee of up to $50 per each withdrawal transaction; 5.2.2. Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary (please check the table in 5.1.7 above). 5.2.3. Casino reserves the right to send the winnings in installments. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing/gaming activity of the player. ** I have emails showing my max approved amount and the reversed screenshot of of the amount put back in the account.

Unresolved

$1200

Complaint Statistics

Resolved 2

Avg. Amount $ 17,386

Avg. Complaint Duration 11 days

Avg. Response Time 4 days

Review this casino

Share your thoughts with other players

Player rating

1/10 ● 3 reviews

Top reviews from our players

bahjop

7 years ago

1/10

I liked it when they mailed me after I joined the casino stating that I'm entitled to $50 usd bonus on my birthday!

When I asked for my birthday bonus they said my last two bonus were free bonus!
This made me supper puzzled!
I didnt ask for any bonus! But I kinda remembered the last 2 bonus I received were shoved onto my throat without asking for it! I was almost thankful... until they said I now couldnt get my promised $50 because my last 2 bonus were free bonus .... FYI the bonuses they referring to were..
1. Cashback insurance covered for my first deposit which was automatically done for me because im a VIP (yea right)
2. They gave me $25 bonus for Christmas which I didnt even ask for. I got a mail, and they just credited a $25 into my account.

saatanaperkele

8 years ago

1/10

Nothing to say. Probably best thing is I have read another players reviews before I deposited more.

Maybe worst terms I have ever seen in a casino, deposited 50 played with it and went to 150 made a cashout, took about 8 business days cancelled and lost. After reading another reviews here, this casino should be blacklisted. Look their terms and you will see how crazy those terms are...

gmhahl

8 years ago

1/10

Nothing at this point. I liked my time playing there all up until my first withdrawal before realizing this casino is a scam and should be blacklisted.

I have deposited twice with this casino - a total of $300. I hit well on the second time and played through their play through requirement (which they verified I did clear in a chat). MInd you, the amount of playing activity was like playing through $45 to $50k. I ended up making a withdrawal request for $1200. After a long long period of document hassle I was finally approved through that step and then waited another full two weeks for the payment processing. Finally after about a month and a half I received an email stating they approved $150 back to my card. Yes, $150!I did read their terms and conditions as I o with anew new casino I play at which states below that the casino reserves to pay you in installments based on your player class. I know casinos do this at times for players who win big and well above the weekly withdrawal limited. But, I was told my player class only allows for max $150 weekly withdrawal!!!!! And that I can go ahead and make another request for another withdrawal. . . Well, let's see, One year to get paid $1200 at $150 per time with the waiting period approval and each with a $50 withdrawal fee??????. . . UMMMM, that's like $500 in fees and a year for a measly $1200. . . No thank you, stay away from this casino!!!!They will do the same to any new player and said their player class is based on deposits and not activity... I had my winnings up to $9, 000 at one point and played through tons and tons of money and all of that did not matter. Here is the rip off policy in their terms and conditions - see 5.2.3.

5. 2. Fees and Limitations in Withdrawals
5. 2. 1. All withdrawals might incur a processing fee of up to $50 per each withdrawal transaction;
5. 2. 2. Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary (please check the table in 5. 1. 7 above).
5. 2. 3. Casino reserves the right to send the winnings in installments. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing/gaming activity of the player.