Hello - I sent a withdrawal request on July 2 in the amount of $1,300. I have been verified by the casino, and made sure my request (bank account info, etc) was accurate. On July 11, I received an email stating that $700 was successfully sent to "two cards" that I played with (not the bank account that I entered onto the withdrawal request). The other $600 was "reversed" and sent back to my account without explanation. Later, when I spoke to customer service, they intimated that it was "player class" that went into this decision and that it was quote "a complex process" -- and finally that the next installment would be "executed in the near future."
The casino is not responsive, and is acting in a shady manner. Why request my checking account information if they're going to send it back to my cards? Why not be forthcoming about what player class actually means? Finally, I believe they wrongly reversed the $600 in hopes that I would play it down--if they were acting properly, they would've either sent the whole amount of $1300 at once, or at least kept the $600 in the withdrawal section of the casino rather than reverse it.
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