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SpinBetter Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 421 reviews
9.1/10
421 reviews
Complaint Response 44 complaints
1 day avg. 44 complaints

AskGamblers Quick Overview

Editor’s View

SpinBetter Casino is a crypto-friendly website with various games from different categories that players can filter through easily. Multiple registration options are available, making the starting steps stress-free.

What we like
  • 24-hour withdrawals once processed
  • Live chat open 24/7
  • Cryptocurrencies available
  • Live casino
What we don’t like
  • Several country restrictions
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SpinBetter Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://spinbetter.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Albanian, Azerbaijani, Bulgarian, Portuguese, Belarusian, Chinese, Czech, German, Danish, Spanish, Estonian, Finnish, French, Georgian, Greek, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Farsi, Arabic, Japanese, Korean, Kazakh, Lithuanian, Latvian, Macedonian, Malaysian, Norwegian, Polish, Romanian, Serbian, Russian, Thai, Turkish, Ukrainian, Vietnamese, Armenian, Italian, Swedish, Slovenian, Uzbek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Social Platforms
X, Facebook, Telegram, Instagram

General Information About Casino

SpinBetter Casino is an online casino and home to an extensive collection of games from household and up-and-coming providers. The game selection is one of the reasons many players choose to test their luck at SpinBetter.

The casino is owned and operated by Sprut Group B.V and licensed by the Government of Curacao.

To get started, players can register by phone, email, social media and messengers or simply with a one-click registration option and choose your bonus while doing so. Before you start, find your language from an extensive list in the top right corner to set everything up.

Players can access the casino through their desktop browsers or download Android or iOS apps and enjoy playing games on their phones.

It’s essential to look through the best casino websites before you find the one where you can play comfortably. Read our SpinBetter online casino review and find out what we’ve discovered.

StallCation

Complaints

Read the complaints other players have left for SpinBetter Casino. Learn more about complaints.

Show all complaints
SpinBetter Casino - Endless impractical verification loop blocking winnings
I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.
staus Resolved
€4884.4
SpinBetter Casino - Account verification and withdrawal delay

My account at SpinBetter Casino has been blocked since 7 November.


I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

cart-pointer
91h left
zł2951
SpinBetter Casino - Casino unable to present a functional withdrawal option

I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.

1. Summary of Issue

• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)

• Unwithdrawn Winnings: ~70 000 SEK

• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.

2. Withdrawal Failures

I made 14 withdrawal requests that were “Unable to withdraw funds”:

• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49

• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27

3. Verification as Advised

Per SpinBetter’s customer-support guidance, I completed all requested verifications:

• Paysafecard account verification

• Neteller account verification

• SEPA bank transfer details verification

I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.

4. Unilateral Change of Terms

• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).

• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.

5. Attempts via SpinBetter Complaints Department

• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.

• Since then, I have sent numerous follow-up emails—all ignored.

6. Regulatory Breach under Curaçao’s LOK & ADR Policy

Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .

SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.

7. Request to AskGamblers (AGCCS)

Please:

1. Register this case under AskGamblers Casino Complaint Service.

2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.

3. Escalate to your approved ADR provider if SpinBetter fails to comply.

4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).

I have attached all pertinent documentation:

• Full transaction logs (deposits & failed withdrawals)

• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions

• Screenshots of the original withdrawal options presented

I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.

staus Resolved
kr1000

Complaint Statistics

Resolved 38
Avg. Amount $ 1,591
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
9.1/10 421 reviews

Top reviews from our players

Fast deposit and withdrawal, many bonuses. Support activity I love and like it this casino. Spinbetter best casino for me, good and fast money send and many super games.💖🍀 Moch free spin promo, and I love Spinbetter I love and like it this casino. Spinbetter best casino for me, good and fast money send and many super games.💖🍀 Moch free spin promo, and I love Spinbetter It is an excellent bookmaker with unique performance and a magnificent layout. They must always be innovating and changing the rules of from the bonus and leave a unique experience for customers to be satisfied when registering and staying.

Hello! 👋 Wow — thank you so much for your kind words and enthusiasm! 💖 We’re thrilled to hear that you enjoy our fast deposits and withdrawals, great game selection, and active support team. It means a lot to us that SpinBetter is your favorite casino! 🎰🍀 We truly appreciate your feedback about bonuses and innovation — our team is always working on new features and promotions to give players the best possible experience. Thanks again for being part of the SpinBetter community — we’re happy to have you with us! – SpinBetter Team

user avatar

From my experience so far, I recommend the casino primarily due to the speed of payment processing and the lack of technical problems and service interruptions.

First of all, the level of customer service on live chat could be improved. Another thing I would change is the structure of most no deposit bonuses which in the form of free spins have a very demanding wager, usually x40, and from my experience, a fair level with partners is possible at x25. Apart from that, I have no more reservations.

Hello! 👋 Thank you very much for your thoughtful and balanced feedback. We’re glad to hear that you’ve had a positive experience with fast payment processing and stable platform performance — that’s exactly what we strive for! We also appreciate your comments regarding live chat service and bonus structure — we’re always working to improve, and suggestions like yours are very helpful. However, we’d like to clarify one important point: SpinBetter has never offered no deposit bonuses with a wagering requirement of x40. It’s possible there has been a misunderstanding, and we’d be happy to review any specific promotion you’re referring to — feel free to reach out to our support team. Thank you again for your feedback and for being part of the SpinBetter community! – SpinBetter Team

user avatar

Was an super simple sign up, after that, there has been a good amount of quality games just for signing in. Also they don’t pester you with emails like some do.

There really isn’t much wrong with the site, but if I have to say something, it could do with a few more free daily bonuses and free spin rewards for logging in etc

Hello! 👋 Thank you so much for your great feedback! We're glad to hear you had a smooth sign-up experience and that you're enjoying the quality games — plus, we’re happy you appreciate our approach to communication. 📩✨ We also truly value your suggestion about adding more daily bonuses and login rewards. Feedback like yours helps us grow and improve — and we'll definitely pass it along to the team! Wishing you lots of fun and good luck at SpinBetter! 🍀 – SpinBetter Team

user avatar

I like spinbetter. There are many promotional bonuses. A lot of big assortment classic games, and periods started new very interested games and tournaments.

Hello! 👋 Thank you so much for your feedback — we're really glad to hear that you're enjoying SpinBetter! Our team works hard to bring you a wide variety of classic games, exciting new releases, and fun tournaments, along with generous promotional bonuses. 🎉🎮 Stay tuned — there's always something new coming up! Wishing you lots of luck and big wins! 🍀 – SpinBetter Team

user avatar

I absolutely love Spinbetter Casino! The selection of games is amazing and I can always find my favorites to play. The graphics and gameplay are top-notch, making for a truly immersive gaming experience. I also appreciate the generous bonuses and promotions they offer, allowing me to extend my playing time and increase my chances of winning. The customer service is also excellent, always prompt and helpful in addressing any issues or questions I have. I highly recommend Spinbetter Casino to all my friends and fellow gamers.

I was extremely disappointed with my experience at Spinbetter Casino. The games were limited and outdated, and the website was difficult to navigate. The customer service was slow and unhelpful, and the withdrawal process was a nightmare. Overall, I would reccomebd this casino to anyone if u dont like point I was extremely disappointed with my experience at Spinbetter Casino. The games were limited and outdated, and the website was difficult to navigate. The customer service was slow and unhelpful, and the withdrawal process was a nightmare. Overall, I would reccomebd this casino to anyone if u dont like fetting the roght customer service snd never no no depodit binuses always have to wager with ur own money no point in no deposit then in no deposit then

Hello, Thank you for taking the time to share both your positive and negative experiences with SpinBetter Casino. We’re truly glad to hear that you enjoyed the wide selection of games, high-quality graphics, immersive gameplay, and the efforts of our support team. Your kind words and recommendation mean a lot to us. At the same time, we’re sorry to hear that your recent experience didn’t meet your expectations. We take feedback like yours seriously, especially regarding customer service response time, site usability, and the clarity of our bonus system. Our team is constantly working to improve the platform, and your comments help guide those improvements. If you’d be willing, we’d love to take a closer look at the issues you faced and assist further — please feel free to contact our support team with your account details. Thank you again for your honesty — we hope to regain your trust and deliver a better experience in the future. – SpinBetter Team

user avatar

SpinBetter offers 7,000+ games, sports betting, and a €1,500 + 150 spins welcome bonus. User-friendly, multilingual, and crypto-friendly. 24/7 support, Curaçao-licensed. Solid 4-star rating, but read bonus terms carefully!

Hello! 👋 Thank you for taking the time to highlight so many great aspects of SpinBetter! We’re proud to offer a wide range of games, sports betting, generous bonuses, and round-the-clock support — all in a secure and user-friendly environment. 🎮⚽💸 You're absolutely right — we always encourage our players to read the bonus terms carefully to get the most out of every promotion. We truly appreciate your balanced review and 4-star rating. If there’s ever anything we can do to earn that 5th star — we’re all ears! 😉 – SpinBetter Team

user avatar

I love their broad spectrums of game play and the diversity of the site in general. It's bright and colorful. It also is easily navigated. And green well it's a smart color choice 💚🤟

My belief as a slots player is Free Spins should always be what is waged for the wagering of the bonus amount from the no deposit free spins bonus. That is all. Maybe I've missed something but that is my belief. Thank you

Hello! 👋 Thank you so much for your kind words and detailed feedback! We’re really happy to hear you’re enjoying the vibrant design, smooth navigation, and diverse gameplay — and yes, green is definitely a lucky color! 💚😉 We also appreciate you sharing your thoughts about the use of Free Spins for wagering. Feedback like yours helps us better understand what players value most, and we’ll be sure to pass your suggestion along to the team. Thanks again for being part of the SpinBetter community — we wish you lots of fun and great wins ahead! 🍀 – SpinBetter Team

user avatar

Instant withdrawal wouldn’t play another site stying loyal too spinbetter forever and always maybe you should also have great day, is this a lie? Maybe lol

Hello! 👋 Thank you so much for your awesome words and loyalty — we’re truly happy to have you with us! Instant withdrawals and a great experience are exactly what we strive to offer every day. 🙌 And no — that’s definitely not a lie! 😉 We hope your lucky streak continues and wish you a fantastic day as well! – SpinBetter Team

user avatar

SpinBetter offers a really vibrant and engaging online casino experience. From the moment you land on the site, you're greeted with a sleek and modern design that's easy to navigate. I was particularly impressed by the sheer variety of games available – there's something for everyone, whether you're a slots enthusiast, a table game pro, or a fan of live dealer action.
The bonuses and promotions are generous and frequent, giving you plenty of opportunities to boost your bankroll. I found the wagering requirements to be reasonable, which is always a plus. The customer support team was also very responsive and helpful when I had a question, which made the overall experience even better.
What truly stood out was the smooth performance across different devices. Whether I was playing on my desktop or mobile, the games loaded quickly and ran flawlessly. The platform's commitment to providing a seamless and enjoyable gaming environment is evident. I'd definitely recommend SpinBetter to anyone looking for a reliable and entertaining online casino.

Hello! 👋 Thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that you’re enjoying the vibrant atmosphere, sleek design, and wide variety of games on SpinBetter. 🎰🃏🎥 Our goal is to create a seamless and exciting experience for every type of player — and it’s great to know we’re hitting the mark for you! Wishing you continued fun and lots of wins! 🍀 – SpinBetter Team

user avatar

Nice interface, good games and lightning fast support cool jackpots nice bets, the best ever and ever forever what else just try it and you love it alot

Hello! 👋 Wow — thank you for the amazing feedback and kind words! We’re so happy to hear that you’re enjoying the interface, game selection, jackpots, and fast support. Your enthusiasm means the world to us! 🙌 We’ll keep doing our best to stay your favorite — now and forever! Enjoy the games and best of luck! 🍀 – SpinBetter Team

user avatar

SpinBetter Casino News

Read all news about SpinBetter Casino, check for updates and stay tuned for exclusive bonuses.

Participate in SpinBetter Casino’s Advent
Promotion Participate in SpinBetter Casino’s Advent

Christmas is a time of giving and SpinBetter Casino has come up with a phenomenal idea to reward all their members. From 22 December to 2 January, everyone who’s registered at SpinBetter will gain access to the Advent Calendar.What’s the Advent Calendar and What Do You Get? Basically, you can grab a reward every day during the set period. Each day you log into your SpinBetter Casino account, you need to click on the card of the day, which hides a special gift for you. The gifts can range from Free Spins, deposit bonuses and promotions and even cash rewards. The bonus details and requirements will be indicated clearly for every prize, so make sure to check those out as well. Claim Free Spins and hefty bonuses at SpinBetter Casino by logging in each day and going through the Advent Calendar.The bonus or prize money will be accredited to your casino account almost immediately after you open the card, so that you can start playing without any delays. And the best thing about it is that a completely new prize awaits you the very next day. But there’s more…Deposit Promotion Is Also OngoingIf you’re not feeling adventish, or you want to receive extra prizes from SpinBetter Casino, you can do so by making a deposit of €11 or more. You can receive gifts of up to €500 and 20,000 promo points daily. Here, you’re choosing 1 out of 8 gifts after a deposit and the random prize is assigned to you. But, the bigger your deposit, the better the prizes, so that’s just something to keep in mind.This promo ends on 11 January, so that’s plenty of time to rest for the holidays and not miss out on everything that’s going on at SpinBetter. The operator’s pretty generous throughout December and January, so make full use of it. Register at SpinBetter Casino and enjoy the Advent Calendar or deposit for extra rewards.

Enter Xmasville to Get 12 Festive Deals This Holiday Season
Promotion Enter Xmasville to Get 12 Festive Deals This Holiday Season

Distant carolling fills the brisk air as the snow falls gently on the ground. You walk the charming, narrow streets of a small town that’s peaceful and dreamy as if in a fairytale, and in every alleyway, a new wonder of Christmas is revealed.It’s the most wonderful time of the year, and you get to spend it in Xmasville, AskGamblers’ own little Christmas town, where 12 online casinos host 12 festive bonuses!The 12 Bonuses of XmasvilleWe’ve found the perfect destination for your holiday getaway: a town wrapped in tinsel, where the most colourful boxes with ribbons on top hide the true magic of Christmas.Feel the spirit of Christmas with our 12 exclusive deals!We’ve got match deposits of all sizes, hundreds of Free Spins, and even no-deposit deals! Just stroll through our little Christmas market and help yourself to the most lucrative, magical deals this winter.Sing it Out Loud, Sing it Out Clear…Xmasville is here! So don’t forget to check out each and every promotion to find the ones that best suit your Christmas spirit!Good luck!

Have You Claimed 150 Free Spins at SpinBetter Casino?
Promotion Have You Claimed 150 Free Spins at SpinBetter Casino?

Canadians are swimming through casino bonuses, as each Friday, we’re bringing you a new offer you can claim. This time around, there’s an exclusive bonus you might have missed…But that’s ok, because SpinBetter Casino is still accepting new players who can claim 150 Free Spins upon registration.Exclusive For AskGamblers PlayersThe bonus from SpinBetter Casino is a great opportunity to test your luck by playing the West Town slot. This game from BGaming brings tons of excitement and a unique atmosphere, so get the bonus and start spinning:[BONUS]SpinBetter Casino: 150 Free Spins[BONUS]You have 2 days to spin through the bonus, but the wagering requirements are 20x! Don’t forget to enter your ASKLAT promo code to proceed.About SpinBetter CasinoSpinBetter Casino comes with a Curacao gambling licence, accepting players from Canada, excluding Ontario. It comes with the CasinoRank of 9.0 and Player rating of 9.1 based on over 420 player reviews. Once you spin through 150 Free Spins, we encourage you to explore other SpinBetter Casino bonuses and play other games at the website.Good luck.

Sinister Spins: Where Ghosts Play and the Reels Never Rest
Promotion Sinister Spins: Where Ghosts Play and the Reels Never Rest

Every Halloween, the reels whisper, the lights flicker, and the spirits of gamblers long gone stir from their slumber. But this year, something different awakens. AskGamblers introduces Sinister Spins - Halloween saga running from 27 October to 3 November.Sinister Spins brings together six haunted casinos, each offering eerie Free Spins, cursed codes, and thrills to make even the bravest gamblers shiver with delight.The Haunted Line-UpThese haunted halls hold treats for the daring. Spin through ghostly reels, summon Free Spins from the beyond, and uncover bonuses bubbling in the cauldron of shadows.24Casino, Winspirit, Spinbetter, Martin Casino, Monsterwin and Casinostars.io have cooked up bonuses to die for.So, do you dare step through the gates of Sinister Spins, where long-lost gamblers cheer you on and the reels spin all by themselves? Go on. The ghosts are dying to meet you.From 27 October to 3 November, the Sinister Spins open their gates - enter for the thrills, stay for the chills. Spin, Dare and ShareSurvived the haunted reels and the dance floor of doom? Then you’ve officially earned bragging rights (and maybe a new ghost friend or two).Head over to our Halloween forum thread and spill the spooky tea - your near-misses, and those moments when the slot machine practically winked at you.The party may end on 3 November… but your ghostly gambling stories will haunt us forever (in the best way). Sinister Spins Are CallingThe night is alive with whispers, giggles, and the faint clatter of ghostly reels, inviting you to join in the fun. Laugh with the spirits, chase the shadows, and let curiosity guide you. After all, what’s Halloween if not a little daring, a little spooky, and entirely unforgettable?

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