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SpinBetter Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 421 reviews
9.1/10
421 reviews
Complaint Response 44 complaints
1 day avg. 44 complaints

AskGamblers Quick Overview

Editor’s View

SpinBetter Casino is a crypto-friendly website with various games from different categories that players can filter through easily. Multiple registration options are available, making the starting steps stress-free.

What we like
  • 24-hour withdrawals once processed
  • Live chat open 24/7
  • Cryptocurrencies available
  • Live casino
What we don’t like
  • Several country restrictions
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SpinBetter Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://spinbetter.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Albanian, Azerbaijani, Bulgarian, Portuguese, Belarusian, Chinese, Czech, German, Danish, Spanish, Estonian, Finnish, French, Georgian, Greek, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Farsi, Arabic, Japanese, Korean, Kazakh, Lithuanian, Latvian, Macedonian, Malaysian, Norwegian, Polish, Romanian, Serbian, Russian, Thai, Turkish, Ukrainian, Vietnamese, Armenian, Italian, Swedish, Slovenian, Uzbek
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Social Platforms
X, Facebook, Telegram, Instagram

General Information About Casino

SpinBetter Casino is an online casino and home to an extensive collection of games from household and up-and-coming providers. The game selection is one of the reasons many players choose to test their luck at SpinBetter.

The casino is owned and operated by Sprut Group B.V and licensed by the Government of Curacao.

To get started, players can register by phone, email, social media and messengers or simply with a one-click registration option and choose your bonus while doing so. Before you start, find your language from an extensive list in the top right corner to set everything up.

Players can access the casino through their desktop browsers or download Android or iOS apps and enjoy playing games on their phones.

It’s essential to look through the best casino websites before you find the one where you can play comfortably. Read our SpinBetter online casino review and find out what we’ve discovered.

StallCation

Complaints

Read the complaints other players have left for SpinBetter Casino. Learn more about complaints.

Show all complaints
SpinBetter Casino - Endless impractical verification loop blocking winnings
I am filing this complaint to seek assistance in withdrawing approximately €4,884.40 in legitimate funds that SpinBetter is withholding through an impossible verification process.

Important Context: I specifically chose to play at SpinBetter after seeing its positive rating and reputation on the AskGamblers website. I trusted this platform's assessment, which makes my current experience with the casino's withdrawal practices particularly disappointing and concerning.

Here is a chronological account of the events:

Initial Failed Withdrawal (€684.40): I requested a withdrawal of €684.40 back to my deposit credit card. Support insisted the payment was sent, but it never arrived. I explained that my credit card cannot receive direct payments (only IBAN transfers). Instead of offering a solution, they demanded an official bank rejection letter for a transaction that never appeared—a document that is impossible to obtain.

Blocked Winnings (€4,200): While awaiting a resolution, I continued playing and won approximately €4,200 on roulette. The moment I attempted to withdraw a small portion (€280) in cryptocurrency, my account was flagged, and I was instructed to contact the Security Department.

Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

My Demand: I have cooperated fully with every request. I demand that SpinBetter successfully processes my full withdrawal of approximately €4,884.40 to a valid payment method of my choice.
staus Resolved
€4884.4
SpinBetter Casino - Account verification and withdrawal delay

My account at SpinBetter Casino has been blocked since 7 November.


I have fully cooperated with all verification requests. I submitted all documents requested by the casino, including my ID, bank account details

and bank statements. Despite providing all documents, my account remains blocked and I am unable to withdraw my funds in the amount of 2951.04 PLN.

The casino informed me that video verification is required. I was provided with contact details for a VIP manager on Telegram to arrange the appointment.

However, the VIP manager informed me that the video verification date must be scheduled by the support team via email.

Since then, I have been receiving repeated, automated responses from support without any specific video verification date.

Last week, I discovered that an email with a video verification appointment scheduled for 12 November was delivered to my spam folder. I did not refuseverification and remain fully willing to complete it.

After discovering this, I immediately contacted support and requested a new video verification appointment, suggesting 15 or 16 December. My emails have been ignored since then.

I am fully willing to complete video verification immediately. However, the casino has not provided a new appointment date and continues to withhold my funds.

I believe this is an unreasonable delay and an abuse of the verification procedure. I kindly request AskGamblers’ assistance in resolving this issue

and helping me receive my withdrawn funds.

staus Unresolved
zł2951
SpinBetter Casino - Casino unable to present a functional withdrawal option

I hereby submit a formal complaint against SpinBetter Casino (Curaçao-eGaming license) under your AGCCS process. Despite following all instructions and pursuing every avenue with the operator, I have been prevented from accessing legitimately won funds—47,779.98 SEK in deposits plus ~70,000 SEK in winnings—in clear breach of Curaçao’s regulatory framework.

1. Summary of Issue

• Total Deposits: 47,779.98 SEK (all “receipt of payment” transactions between April 2–25, 2025)

• Unwithdrawn Winnings: ~70 000 SEK

• Core Problem: No workable withdrawal method was ever provided, despite exhaustive support requests and verifications.

2. Withdrawal Failures

I made 14 withdrawal requests that were “Unable to withdraw funds”:

• First failed attempt: Request №3426095643 on 08 April 2025 at 07:49

• Last failed attempt: Request №3435825607 on 11 April 2025 at 00:27

3. Verification as Advised

Per SpinBetter’s customer-support guidance, I completed all requested verifications:

• Paysafecard account verification

• Neteller account verification

• SEPA bank transfer details verification

I retain email evidence showing them confirming each verification and promising this would unlock a withdrawal channel. Four days later, they abruptly declared only cryptocurrency withdrawals possible—an option I never would have selected and which was not part of my original signup terms.

4. Unilateral Change of Terms

• On registration, SpinBetter offered multiple withdrawal methods (Paysafecard, Neteller, bank transfer, etc.).

• Without notice, they amended the terms to insist on cryptocurrency-only withdrawals, contrary to fair-play and transparency standards.

5. Attempts via SpinBetter Complaints Department

• On April 11, 2025, following support advice, I formally lodged a complaint with the SpinBetter Complaints Department.

• Since then, I have sent numerous follow-up emails—all ignored.

6. Regulatory Breach under Curaçao’s LOK & ADR Policy

Under the National Ordinance on Games of Chance (LOK) effective December 2024, Curaçao-licensed operators must provide an Alternative Dispute Resolution (ADR) mechanism for unresolved player complaints. ADR providers are independent, CGA-approved, and their decisions are binding on the operator; any non-cooperation must be reported to the Curaçao Gaming Authority .

SpinBetter’s refusal to furnish a functional withdrawal method—and their complete non-response to both customer support and formal complaints—constitutes a material breach of these license conditions.

7. Request to AskGamblers (AGCCS)

Please:

1. Register this case under AskGamblers Casino Complaint Service.

2. Contact SpinBetter Casino on my behalf to demand an immediate, non-crypto withdrawal solution.

3. Escalate to your approved ADR provider if SpinBetter fails to comply.

4. Seek full restitution of my deposits (47,779.98 SEK) plus my unwithdrawn winnings (70,000 SEK).

I have attached all pertinent documentation:

• Full transaction logs (deposits & failed withdrawals)

• Email threads confirming my verification steps (Paysafecard, Neteller, SEPA) and their instructions

• Screenshots of the original withdrawal options presented

I’m seeking help from Askgamblers to mediate in this matter, since Spinbetter keeps ignoring me.

staus Resolved
kr1000

Complaint Statistics

Resolved 38
Avg. Amount $ 1,572
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
9.1/10 421 reviews

Top reviews from our players

I like the website´s design. I mostly play on my desktop computer with a fairly large screen, so the quality of the animations and images looks pretty good. Huge selection of games, although I miss one of my favorite providers, the overall stock of games is quite good. I´m just discovering the casino, to be honest, looks great as I can see from the reviews.

Definitely dislike that I have to use my real money in order to get the bonuses, but probably because I used to play in other places where the rollover is from the bonus itself. So far, I have not played long enough, so I haven´t faced any problems...Hope not to find any.

Hello, Thank you for the lovely feedback — we’re glad you enjoy the site design, animations and the desktop experience. It’s great to hear the game selection is working well for you, and thanks for flagging the missing provider — I’ll pass that suggestion to our games team. Regarding the deposit requirement for some bonuses: different promotions have different conditions (some require a qualifying deposit, others don’t). I’ll forward your comment to our Promotions team for consideration — we always review player feedback when planning future offers. If you need anything or want help finding promos that don’t require a deposit, just reply here or use live chat/in-app support — we’re happy to assist. Kind regards, SpinBetter Support Team

user avatar

I like their bonuses so much, a lot of free spins and small wagers, very friendly customer service, an easy-to-use platform, and the chances of winning are huge.

The fact that you need to deposit first before you can claim your winnings from free spins, please do something about that, because you already have a turnover or wager.

Hello, Thank you — we’re really glad you enjoy our free spins, bonuses and customer service. At the same time, I’m very sorry for the frustration caused by the requirement to make a deposit before withdrawing winnings from certain free spins — that’s understandably annoying. A short clarification: different promotions work under different terms. Some free spins are truly no-deposit and allow withdrawal of winnings immediately, while others are granted with conditions (for example credited as a bonus balance, or requiring a qualifying deposit/wager before winnings become withdrawable). These rules are set in the promotion’s Terms & Conditions and are applied automatically to protect both players and the integrity of the promo. We want to check this for you personally — I’ve opened case SB-20251011-5002 and forwarded it to Promotions for verification. To speed up the review, please reply here or send the following to [email protected] : • Account ID • Exact promo name (or the Telegram message where you received it) • Screenshots showing the free spins and where the winnings should appear • Date/time and the platform you used (web / iOS / Android) We aim to provide an update within 72 hours. If we find a delivery or configuration error, we’ll correct it and make it right. Thank you for flagging this — your feedback helps us improve our offers. Kind regards, SpinBetter Support Team

user avatar

Spin Better Casino impressed me with fast crypto withdrawals, a massive game selection, and a sleek, user-friendly design. Slots and live games run smoothly, and support is quick to respond. Promotions are rewarding, and payouts feel fair. Overall, it’s a trustworthy, modern platform perfect for crypto-friendly online gambling. Highly recommended!

Hello, Thank you for the fantastic review — we’re delighted to hear you appreciate our fast crypto withdrawals, wide game selection and smooth gameplay. It’s great to know our design and support are working well for you. I’ll share your praise with the payments and product teams. If you ever need assistance or have suggestions, just reply here or use live chat/in-app support — we’re always happy to help. Kind regards, SpinBetter Support Team

user avatar

Customer support is great and got a great variety of games to play.
Good bonuses. Not too bad wagering, etc
I'm pretty new to this casino its very user-friendly

Hello, Thank you for the lovely review — we’re happy to hear you find our support helpful and the site user-friendly. It’s great that you’re enjoying the game variety and bonuses, and that the wagering terms are working out for you. Welcome aboard — if you ever need game recommendations or have questions about promotions, just reply here or use live chat/in-app support. We’re always happy to help. Kind regards, SpinBetter Support Team

user avatar

Spin better casino is vpn friendly casino. There are a lot of good games. Withdrawing money is very easy and simple. Withdrawing money is fast process.

Hello, Thank you for the great review — we’re glad you appreciate that SpinBetter works well with VPNs and that you enjoy our game selection. It’s also fantastic to hear that our withdrawal process has been fast and straightforward for you. If you ever need assistance or have suggestions, just reply here or use live chat/in-app support — we’re always happy to help. Kind regards, SpinBetter Support Team

user avatar

Fast game and every day is bonus day. Also option for games are a limited and demo for fun. When you have time and nothing to do this is the best option.

Hello, Thank you for the great review — we’re glad you enjoy the fast gameplay and daily bonuses. It’s also good to hear the demo mode is useful for a quick fun session when you have some free time. Keep an eye on our Promotions page for new offers, and if you ever want game recommendations or help, just reply here or use live chat in the app. Kind regards, SpinBetter Support Team

user avatar

I love it, it's actually the only one I play at. Odds are pretty good, the withdrawal process is amazing, extremely fast. The onky casino so far to match their speed is PokerStars, but their software is so glitchy, Spinbetter has no such issues. I looove the wide selection of games and they have an amazing range of providers. They also have cashback based on your VIP level, which is a nice surprise. Support is also super nice, so I can honestly recommend this casino.

What bugs me is that I played-through over 70,000 euros so far with them. I know based on the amount of points needed to reach certain loyalty levels, like Ruby, for example. They have a system of points you're supposed to get by playing that you can then exchange for various bets, spins etc. But for months, I have only 42 points and the system simply does NOT count my points. I told this to support several times, but no-one helped me with this. I got an email of "my personal manager", sent him an email but haven't received any replies, so that sucks. I also got not one, but two messages saying I won a prize from a deposit lottery, but because it's not counting my points, I was left without a reward. So I felt cheated. But otherwise the casino is my favorite, so I still play there, I just wish I would be able to get the rewards for my loyalty.

Hello, Thanks a lot for the detailed feedback — we really appreciate you taking the time to write this, and we’re glad SpinBetter remains your favourite overall. I’m very sorry about the loyalty points issue and the missed prize notifications — I understand how frustrating that must feel after so much play. I’ve opened case SB-20251011-4001 and escalated it to our Loyalty & VIP team together with Technical Support. We will check your points history, the rules that applied to each session (game weighting / excluded games / stake limits), the deposit-lottery logs and any messages sent by your personal manager. Common reasons points may not have been counted include: • some game types or providers are excluded or have reduced contribution rates; • bonus-funded bets may not earn loyalty points; • bets below the minimum stake for points; • duplicate/incorrect account mapping (if you used different accounts/devices); • technical log mismatch (we will verify server logs). To speed things up, please reply here (or use in-app chat) with: your Account ID; screenshots of your points history and the prize/lottery messages; dates/times of play sessions you believe were not counted; any related transaction IDs or screenshots of emails from your personal manager. We aim to provide an initial update within 72 hours. If the investigation shows a system error or missed credit, we will correct your points and review the deposit-lottery outcome. Your personal manager will also follow up directly to make sure you’re looked after. Thanks again for staying with us and for flagging this — we’ll do our best to make it right. Kind regards, SpinBetter Support Team

user avatar

I especially like the setup. There is also good speed and a lot of New games, for me at least. I also like the setup they have when it comes to football.

I got a 150 spin bonus but havent seen my winnings anywhere yet....hope to sees them soon. But other than that i have no complaints. I Will try the chat now so ....im hoping

Hello, Thanks for the lovely feedback — we’re glad you enjoy the site and the new games. I’m sorry to hear you don’t see the winnings from your 150-spin bonus. We’ve opened case SB-20251010-3004 and forwarded it to our Promotions & Payments teams for immediate verification. Expect an update within 72 hours. To help us resolve this faster, please send (if you haven’t already): • Account ID • Name of the promo (150 spins) and where you received it (Telegram / in-app / other) • Screenshots showing the promo, your spins, and the missing winnings (or the bonus history) • Date/time and platform (web / iOS / Android) • Any relevant transaction IDs For a formal review, please email the above to [email protected] — or reply here and we’ll escalate on your behalf. We will check promo delivery logs and bonus-credit history and correct any technical issue we find. Thanks again for the kind words — we’ll do our best to sort this quickly. Good luck and happy play! Kind regards, SpinBetter Support Team

user avatar

I find spinbetter site Easy to use , I like the gaming range an so far so good ive had no issues so far keep up the excellent work, more no deposit free spins would be fantastic tho.

Hello, Thank you — we’re really glad to hear you find the site easy to use and enjoy our game range. It’s great that you’ve had no issues so far. Thanks also for the suggestion about more no-deposit free spins — I’ll pass this to our promotions team for consideration. Keep an eye on our Promotions page and your inbox for upcoming offers and exclusive VIP deals. If you need anything, just reply here or use live chat/in-app support. Kind regards, SpinBetter Support Team

user avatar

The casino has great games and daily entertainment. A large number of bonuses. Great sports betting, especially accumulators. The support service is excellent. The relationship and contact with VIP staff are top-notch. I recommend this casino for a good time.

The only caveat is that sometimes there are problems with withdrawals to Mastercard accounts. However, there are no problems with other withdrawal options.

Hello, Thank you for the great review — we’re delighted you enjoy our games, bonuses, sports product and VIP service. It means a lot that you’d recommend SpinBetter. I’m sorry to hear about the occasional issue with Mastercard withdrawals — that’s not the experience we aim for. If it happens again, please contact our live chat or reply here with your Account ID and the transaction details (amount/date/ID) so our payments team can investigate and suggest the fastest solution or an alternative withdrawal method. Thanks again for the kind words and for choosing SpinBetter. Kind regards, SpinBetter Support Team

user avatar

SpinBetter Casino News

Read all news about SpinBetter Casino, check for updates and stay tuned for exclusive bonuses.

Participate in SpinBetter Casino’s Advent
Promotion Participate in SpinBetter Casino’s Advent

Christmas is a time of giving and SpinBetter Casino has come up with a phenomenal idea to reward all their members. From 22 December to 2 January, everyone who’s registered at SpinBetter will gain access to the Advent Calendar.What’s the Advent Calendar and What Do You Get? Basically, you can grab a reward every day during the set period. Each day you log into your SpinBetter Casino account, you need to click on the card of the day, which hides a special gift for you. The gifts can range from Free Spins, deposit bonuses and promotions and even cash rewards. The bonus details and requirements will be indicated clearly for every prize, so make sure to check those out as well. Claim Free Spins and hefty bonuses at SpinBetter Casino by logging in each day and going through the Advent Calendar.The bonus or prize money will be accredited to your casino account almost immediately after you open the card, so that you can start playing without any delays. And the best thing about it is that a completely new prize awaits you the very next day. But there’s more…Deposit Promotion Is Also OngoingIf you’re not feeling adventish, or you want to receive extra prizes from SpinBetter Casino, you can do so by making a deposit of €11 or more. You can receive gifts of up to €500 and 20,000 promo points daily. Here, you’re choosing 1 out of 8 gifts after a deposit and the random prize is assigned to you. But, the bigger your deposit, the better the prizes, so that’s just something to keep in mind.This promo ends on 11 January, so that’s plenty of time to rest for the holidays and not miss out on everything that’s going on at SpinBetter. The operator’s pretty generous throughout December and January, so make full use of it. Register at SpinBetter Casino and enjoy the Advent Calendar or deposit for extra rewards.

Enter Xmasville to Get 12 Festive Deals This Holiday Season
Promotion Enter Xmasville to Get 12 Festive Deals This Holiday Season

Distant carolling fills the brisk air as the snow falls gently on the ground. You walk the charming, narrow streets of a small town that’s peaceful and dreamy as if in a fairytale, and in every alleyway, a new wonder of Christmas is revealed.It’s the most wonderful time of the year, and you get to spend it in Xmasville, AskGamblers’ own little Christmas town, where 12 online casinos host 12 festive bonuses!The 12 Bonuses of XmasvilleWe’ve found the perfect destination for your holiday getaway: a town wrapped in tinsel, where the most colourful boxes with ribbons on top hide the true magic of Christmas.Feel the spirit of Christmas with our 12 exclusive deals!We’ve got match deposits of all sizes, hundreds of Free Spins, and even no-deposit deals! Just stroll through our little Christmas market and help yourself to the most lucrative, magical deals this winter.Sing it Out Loud, Sing it Out Clear…Xmasville is here! So don’t forget to check out each and every promotion to find the ones that best suit your Christmas spirit!Good luck!

Have You Claimed 150 Free Spins at SpinBetter Casino?
Promotion Have You Claimed 150 Free Spins at SpinBetter Casino?

Canadians are swimming through casino bonuses, as each Friday, we’re bringing you a new offer you can claim. This time around, there’s an exclusive bonus you might have missed…But that’s ok, because SpinBetter Casino is still accepting new players who can claim 150 Free Spins upon registration.Exclusive For AskGamblers PlayersThe bonus from SpinBetter Casino is a great opportunity to test your luck by playing the West Town slot. This game from BGaming brings tons of excitement and a unique atmosphere, so get the bonus and start spinning:[BONUS]SpinBetter Casino: 150 Free Spins[BONUS]You have 2 days to spin through the bonus, but the wagering requirements are 20x! Don’t forget to enter your ASKLAT promo code to proceed.About SpinBetter CasinoSpinBetter Casino comes with a Curacao gambling licence, accepting players from Canada, excluding Ontario. It comes with the CasinoRank of 9.0 and Player rating of 9.1 based on over 420 player reviews. Once you spin through 150 Free Spins, we encourage you to explore other SpinBetter Casino bonuses and play other games at the website.Good luck.

Sinister Spins: Where Ghosts Play and the Reels Never Rest
Promotion Sinister Spins: Where Ghosts Play and the Reels Never Rest

Every Halloween, the reels whisper, the lights flicker, and the spirits of gamblers long gone stir from their slumber. But this year, something different awakens. AskGamblers introduces Sinister Spins - Halloween saga running from 27 October to 3 November.Sinister Spins brings together six haunted casinos, each offering eerie Free Spins, cursed codes, and thrills to make even the bravest gamblers shiver with delight.The Haunted Line-UpThese haunted halls hold treats for the daring. Spin through ghostly reels, summon Free Spins from the beyond, and uncover bonuses bubbling in the cauldron of shadows.24Casino, Winspirit, Spinbetter, Martin Casino, Monsterwin and Casinostars.io have cooked up bonuses to die for.So, do you dare step through the gates of Sinister Spins, where long-lost gamblers cheer you on and the reels spin all by themselves? Go on. The ghosts are dying to meet you.From 27 October to 3 November, the Sinister Spins open their gates - enter for the thrills, stay for the chills. Spin, Dare and ShareSurvived the haunted reels and the dance floor of doom? Then you’ve officially earned bragging rights (and maybe a new ghost friend or two).Head over to our Halloween forum thread and spill the spooky tea - your near-misses, and those moments when the slot machine practically winked at you.The party may end on 3 November… but your ghostly gambling stories will haunt us forever (in the best way). Sinister Spins Are CallingThe night is alive with whispers, giggles, and the faint clatter of ghostly reels, inviting you to join in the fun. Laugh with the spirits, chase the shadows, and let curiosity guide you. After all, what’s Halloween if not a little daring, a little spooky, and entirely unforgettable?

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