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SpinBet Casino is restricted in your country, please try these instead:

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SpinBet Casino

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 8 reviews
4.4/10
8 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

SpinBet Casino has a selection of games to keep you busy, available in fiat and cryptocurrencies. Support is available 24/7 and it’s easy to find and use. You’ll have access to promotions, including weekly free spins and a VIP Program.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Good responsible gambling tools
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SpinBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.spinbet.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information about SpinBet Casino

SpinBet Casino is an online casino, home to multiple games and providers. You can sign up using any device, including the latest smartphones and tablets. 

Once you’re a member, you’ll have access to the VIP Program. You’ll have access to exclusive casino bonuses and promotions and prioritised customer support. There are different VIP levels to climb, based on your wagering activity. 

Our casino reviews highlight the most important information which you can use before signing up. 

StallCation

Complaints

Read the complaints other players have left for SpinBet Casino. Learn more about complaints.

Show all complaints
Delaying almost 50k withdraw even after KYC approval

I am submitting this complaint regarding my experience with Spinbet.com and their failure to allow me access to my account and withdrawal of funds despite completing all requested KYC verification.


Issue Summary:

On October 16, 2024, I attempted to make a withdrawal, but my account was subsequently locked.

After some time, I submitted my New Zealand passport and utility bill via email on March 26, 2025 to complete KYC verification.

I was later informed that my account was fully KYC compliant and would be unlocked.


However, upon attempting to log in, I was met with a message stating:

"Your ‘Take A Break’ Mode is Active. Logging in is currently not possible.

Start time: March 18, 2025, 14:50

End time: Invalid Date"


Attempts to Resolve the Issue:

Over the past week, I have engaged in multiple emails with customer support, but no progress has been made.

Their responses have been vague, including:


"I completely understand how frustrating this situation must be for you, and I’m truly sorry for the inconvenience it’s caused. I want you to know that I’ve personally looked into your concern and wish I could resolve it for you right away. Unfortunately, we’re still waiting for approval from our specialized team. There is no time frame, but it should not take more than 24 hours."


Despite this assurance, 24 hours passed with no resolution, no update, and no further response.


Outstanding Issues:

1. Account Access: My KYC was approved five days ago, yet I am still unable to log in due to an unexplained "Take A Break" mode.


2. Withheld Funds: My balance of $49,997.56 NZD remains inaccessible, and the casino has not provided a timeline for withdrawal.


3. Lack of Communication: Support has only provided generic responses with no concrete action or resolution.


Requested Resolution:

• If my account is restricted, I request a full withdrawal of my balance to a BTC wallet and the closure of my account.


• If my account is not restricted, I request immediate access restoration so I can withdraw my funds myself.


• A formal explanation as to why my account remains locked despite KYC approval.


I appreciate your time in reviewing my complaint and look forward to your assistance in resolving this matter.



staus Unresolved
$49997
The casino holds my deposit

Good day I am asking for your help in resolving the issue with my deposit, which spinbet casino does not count on my balance. I joined them using your referral code and made a deposit from my fulgurwallet. The funds were credited quickly enough. But unfortunately I lost money and decided to make another deposit to try to play the games again.

But I accidentally took the sports bonus, so I contacted support in the chat to cancel it before I make any more deposits. They told me that the sports bonus was canceled, then I asked if I could still get a bonus that they offer on other affiliated resources.

They said yes of course, make a deposit and we will add your bonus manually, I have deposited funds but they are not releasing them to my account. I asked why they did not provide my deposit, and in the support chat I was asked to send the hash of the transaction (the deposit was made in cryptocurrency).

I kindly provided them with this and they still won't credit my deposit. I reviewed my transaction on the blockchain and it is complete, all blockchain confirmations have passed. The wallet belonging to the spinbet casino shows that it has my deposit in the amount of $227.66. But the casino does not credit my funds to my account.

This is the first time I have encountered this situation, because their wallet shows my deposit and they keep pretending that they didn't receive my deposit or it is incomplete. I am asking you to help me, because to all my questions they answer that their payment team is handling it, but day after day they KEEP my money.

staus Unresolved
$227.66

Complaint Statistics

Resolved 1
Avg. Amount $ 9,270
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
4.4/10 8 reviews

Top reviews from our players

They're scammers! I haven't been able to withdraw my funds for over two weeks. I won the money, and they won't give it back. I hear excuses every day when I talk to support, but nothing happens. My account has passed all verification processes.
The last withdrawal was pending for nine days and was ultimately rejected.
Support said they'd process it soon, saying they were experiencing technical issues.
Unfortunately, it's impossible to attach a photo or link to a screenshot here. I am ready to provide all evidence! Screenshots, transaction IDs, and correspondence with support!

I’m extremely disappointed in SpinBet. I reached out multiple times explaining that I was struggling with gambling addiction and needed support. Instead of helping, they allowed me to repeatedly reopen my account, despite the clear harm it was causing.

They promised on several occasions that a manager would reach out. Over a week later, I still haven’t received any meaningful response – only vague copy-paste replies asking me to "wait for a manager." No follow-up, no support, and no accountability.

It’s clear they have no serious concern for responsible gambling or customer wellbeing. I’ve now escalated this to the regulator because SpinBet has completely failed to act professionally or ethically.

If you’re thinking about gambling with them – don’t. Even better, don’t gamble at all. Your wellbeing is more important than feeding a site that doesn’t care when you ask for help.

Absolutely nothing. Crooks

How can I write more characters when this casino is pathetic and steals money from normal people? It’s disgusting. Stay away.

Stole 50k from a friend of mine when he had some lucky pokies wins. He has dual Australian NZ citizenship.

They’re saying they let him log in from Australia, which is nonsense, so his wins got confiscated. Thieves should be shut down. Avoid like the plague

Spinbet.com has locked me out of my account and is withholding $49,997.56 despite approving my KYC. I first attempted to withdraw on October 16, 2024, but my account was suspended after I mistakenly submitted my UK passport instead of my NZ one. After months of waiting, I resubmitted the correct documents on March 26, 2025, and support confirmed my KYC was approved.

However, when I tried to log in, I was met with a “Take A Break” restriction that I never activated. It has now been five days, and support keeps giving vague, generic responses with no real updates or solutions.

I have done everything required, yet my funds remain inaccessible.

I will adjust this review when I finally get a response that isn't some AI support bot apologizing for the unfortunate circumstances and you guys unlock my account.

Spinbet Casino has been a solid experience. The site works well on both mobile and desktop, and the fact that it’s licensed gives me confidence when making deposits. The VIP program is nice, but adding a few more game options would make it even better.

I’ve enjoyed the seamless experience at Spinbet Casino. The licensed platform provides peace of mind, and the site works well on both mobile and desktop. The VIP program is good, but adding more games could make it even better.

Spinbet Casino has been a fantastic experience for me! Being licensed gives me confidence that my deposits are secure. The game variety keeps things interesting, with always something new to try. The deposit and withdrawal process is quick and hassle-free, and the verification process is efficient. After playing for a few days, I can say the site runs smoothly on both mobile and desktop without lag. I highly recommend Spinbet Casino to anyone looking for a fun and reliable online casino.

Awesome timing with withdrawals and easy site access. Great selection of games and very cool vip experience. Also a fan of the referral program. Overall good site.

I've put a lot of money in but haven't exactly received alot back it's good when the games do go off but it's not as often as I'd like it to be. Apart from that it's okay.

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