General Information about Spinbara Casino
Spinbara Casino is an online casino home to a packed game collection. You can enjoy a fully licensed and regulated environment however, the casino has not clearly listed their license number for me to include in my review.
Signing up is really easy and you can select one of the Spinbara Casino bonuses when you register. It takes just a few minutes to complete the entire process and your account will be activated. Your welcome bonuses are added when you make your first deposit, but these are country specific. I accepted a 100% bonus up to €500 + 200 free spins! I played from my Mac and had no issues accessing their site. You can use their mobile casino or the web version for the same experience.
Once you’re a member, there are regular tournaments, you can take part in challenges and become a member of their VIP Club. This will be determined by your VIP activity. There’s also a Casino Shop where you can exchange coins for regular bonuses, free spins and more. Overall, I think the casino reality focuses on rewarding not just their new members, but existing ones too which is refreshing to see.
Payment Information and Options at Spinbara Casino
The casino supports a variety of payment methods, including credit cards and web wallets. It’s also a casino that accepts crypto and some of your options include Bitcoin, Litecoin and Etherum. Looking at the cashier, most of the minimum deposits start as low as €10 and all deposits must be wagered at least once.
You must complete the verification process before you can make a withdrawal. You must submit proof of ID, proof of residence, payment ownership and transaction history. The casino aims to review your documents within 24-48 hours. You can upload the documents via your account. Once verified, the casino aims to process your withdrawals within three business days. Unfortunately, this is quite a slow processing time. To make it worse, withdrawals are only processed Monday to Friday from 6 am to 5 pm GMT. This means there are no evening or weekend withdrawals.
The amount you can withdraw depends on your VIP level and there are 5 levels. Your level will determine how much you can do every day and per month. The amount also depends on your currency. Please see section 6.11 of the casinos terms and conditions for the full table and most accurate information. Your VIP level is determined by your gaming activity over a 90-day period and you can only have three pending withdrawals at any one time. This could further delay your timeframes if you are making large withdrawals.
If you do not use your account within 180 days, it will be classed as dormant and you will be charged a €5 monthly fee.
Customer Support at Spinbara Casino
If you need help, you can contact the casino at any time. You can launch the live chat feature which is available from the help centre. It may also be worth checking the help centre first as the casino has covered various topics including casino bonuses, payments and verification. However, if you can’t find the answer you can use the live chart feature.
You’ll need to enter your name and email address and you’ll join the queue. The casino aims to have an agent to speak to you within 2-4 minutes. I tested this timescale and was transferred quickly with no issues. The agent I spoke to was able to assist with all my questions and informed me that most languages are supported. Live chat is open 24/7 so support is available around the clock.
For anything less urgent, you can also email the casino at any time. Again, this is available via the help centre. Unfortunately, I could not find any phone support.
Games at Spinbara Casino
The casino is home to a huge collection of casino games to keep you entertained during every session. You’ll find thousands of online slots and a huge list of gaming providers and gaming studios. You can use the sorting options to list games and provide them in a more user-friendly way, including into alphabetical order, by newest, and how many games each provider has. Unfortunately, I could not find any options to sort via RTP.
You’ll find the latest progressive jackpots, Megaways, Bonus and more. I played using my Mac and had no issues trying any games, including the Majestic King Slot and Hell Hot 100 Slot. You can also use the search engine to find any game, provider or category. I also like the Provider of the Week feature. The casino picks a new provider to spotlight each week. There’a also a Steamers Choice feature with more hand-picked games recommendations.
You can also try a great selection of table games and instant win games. You can try versions of online poker, blackjack, roulette and more. Or, you can visit the live casino and join the live dealers. There are more than 500 live casino games to play which are open around the clock! You can play international tables, more classic live games or newly added games and VIP tables.
Spinbara Casino’s Commitment to Responsible Gambling
Unfortunately, I think the casino really lacks a good responsible gambling policy. Whilst I can see they are making an effort to promote responsible gambling I could not see any tools that allowed me to set deposit, loss or wager limits.
On a more positive note, there is an option to self-exclude. You will need to contact the casino to activate this though. No timeframe has been specified, but the casino states they will close your account as soon as practicably possible.
