Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Slotum Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Slotum Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 45 reviews
7.5/10
45 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints

AskGamblers Quick Overview

Editor's View

With fiats and cryptos, dozens of payment methods, thousands of games, a fast-loading site, and a genuine commitment to players and their concerns, Slotum knows how to run a good casino and isn't afraid to show it.

What we like
  • Exceptional selection of payment methods
  • 24/7 live chat
  • Certificate of Trust
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slotum Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.slotum.com/
Established
2018
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Polish, Russian, Finnish, Japanese, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

General Information About Slotum Casino

In our and our players' experience, you can't go wrong with an online casino operated by DAMA N.V., and Slotum Casino is no exception. With a wide array of casino games, including slots, table games, video poker, live dealer games and shows, and a responsive customer support team, players are guaranteed a pleasant experience.

The site serves players from around the world, is available in several languages, including English, Russian, Japanese, and Italian, and carries a licence from the Government of Curacao.

Another testament to the trustworthiness of this gambling platform can be found in numerous Slotum Casino player reviews and the fact that the casino belongs to our prestigious certified casino family.

Read the rest of our casino review to learn more about Slotum.

StallCation

Complaints

Read the complaints other players have left for Slotum Casino. Learn more about complaints.

Show all complaints
Slotum Casino - Waiting a month on update regarding software glitch

Hello. The forum administration and dear readers.

I've been playing in this casino for a long time now, I like the casino,although I'm not very lucky, I'm quite decent in the minus, even the recent withdrawal of 40k does not console me. But this case just "killed" me.

It all happened on August 22.

In my: one of the favorite Slots from Pragmatic play , The magic couldron-enchanted brew-where the maximum x is 5000, at Slotum Casino. ( I have been playing this slot since its release and I know all its mechanics very carefully and well).

So the unicorn bonus falls out and when there are still X symbols on the lines and successfully located (where you can see-a screen - there will be good combinations and the multiplier should grow) I just stop counting the winnings and shows the result.

I will not paint for a long time on the screenshots everything is already visible. There should have been a mega win! In the x 5000 slot. I estimate the damage at a minimum of 35,000 rubles (475USD)( and this is in the most unprofitable positions if it were, but in my case it should have been more).

I turned to the support chat, where I was told to wait. And I'm still waiting for a response from the provider.

Probably it's time for the administration to solve my claim after all and pay the amount of 35,000 rubles that I declared in the claim. (After all, even without a response from the provider, it is clear that in the future there will be very profitable combinations in the slot, and even with a growing multiplier). And I want to note that the amount indicated by me is 35000 rubles. It is still understated (most likely it would be about x5000 boldly). It is not clear at all, then why did I spend my money and catch this bonus (I want to note a rare one), so that now I can sit and correspond and wait, wasting my time?

I believe that the casino administration is not interested in receiving a response from the provider. And does not make proper efforts to solve this situation.

In this situation, I demand immediate compensation (the moral part of the question) for such a long wait. For my time spent, daily correspondence in the chat on this issue,I can't just spend all my time on correspondence, throughout the entire time (No one canceled the work), but I can't leave without daily attention. Plus my wasted nerves. Namely, this is still plus 30k(30,000 rubles)(413.59 USD). It turns out that the motivated part of the claim is, from today: 65,000 rubles (896.12 USD).

I think that the moral part of the claim, in the amount of 30,000 rubles (413.59 USD). It must be paid immediately to my gaming account (naturally without a wager) or my payment method. And in the future, let them hurry the provider, at the expense of receiving an answer. If they need it so much. Everything is clear there anyway!

I want to draw your attention to the following: when the support of the casino told me that they had poisoned the request to the Pragmatic Play provider. I asked them to give me the number of their request (application). I was told that the number does not exist and this is internal information of the casino, which they cannot disclose even to me. Very strange.

I was repeatedly asked to wait, every day they say, wait, wait, wait. Almost a month already, the same thing.

I doubt that Slotum Casino really sent a request to the provider.

There are many screenshots and other evidence available.

I ask you to help in solving this problem.

staus Resolved

Complaint Statistics

Resolved 9
Avg. Amount $ 592
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
7.5/10 45 reviews

Top reviews from our players

First is the lightning speed withdrawal, mobile friendly casino, 24/7 friendly live chat support, big popular slot game provider is available so I can play all my favorite slot games, and you can really feel the fairness of this casino.
Big chance to be a askgamblers.com best casino award this year.

Honestly nothing to dislike.
But I need to complete the character required to proceed my review. I hope I can receive a no deposit bonus sometimes.

SIgnup was relatively easy, they accept BTC. Nothing more to say. Please read my below indept review of this casino so far as it a mixed experience so far.

Oh wow where to start. When you signup there's a "welcome bonus" being shoved onto your deposit. I didn't ask for it, nor that i was able to cancel it. The wagering requirement was pretty high, not sure in the exact numbering but it kept me busy for a while. Second deposit, I removed the added bonus because I don't want it. I continue my plot on onto the casino, nada. Third deposit. Adding another bonus with crazy wagering again that I am unable to remove. I'm not interested in bonus money.

I mean apart from that, when your locked in your max bet is just 5 euro, excl any of the bonus buying games offer. Your kind of stuck to what they present to you. It's mixed feelings; I think this is all designed to distract and what more. I haven't done any of the rest, so I cant really judge. Chat on it's own can take 10 to 15 minutes to respond, sometimes just killing the waiting line completely to start over again.

That brand has a lot of fine slots, good range, you really have a choice here)) Rabcat is here, which I like, and Pragmatic, and Habanero, also NetEnt, of course. Yes, really diverse. They have a huge maximum bet limit, that's would be good for highrollers. No problem with withdrawal, 'cause I'm not a highroller))))

Their support isn't among the fastest, but I enjoyed communicating with them, so I can't name it as a disadvantage. No other cons that I can think of, honestly.

I like the welcome bonus, game selection, speed of cash outs and deposit methods are good just like every other direx NV casinos. Live chat seemed to work 90% of the time to.

I dislike every aspect of the VIP system once you pass level 10. The" individual approach to VIP players" does not exist. I'm level 19, I've wagered over $1,000,000 in real money bets. I am nothing but another fool in slotum management eyes. I've become to fed up with the poor customer service and insulting treatment I receive from the "VIP manager" I've actually requested to close my account a total of 3 times in the last day and I'm just being ignored now. Better places to spend your money folks, way better service elsewhere too!

Hello! Thank you for your feedback. We are very sorry for your bad impression. You have received more bonuses than the average of our players. Your account has been blocked. We are a licensed casino and each player can block his account in his profile. Best regards, Slotum Casino Team.

user avatar

Nice website. So many different games are presented and I really enjoyed it. To be registered took me less than 2 minutes.
The loyalty program has a different status, levels and it looks interesting.

I had a couple of questions and wanted to use a live chat but I was put on a queue as far as there was no available customer care agent. I was waiting quite long and in the end, I just closed a chat as there were no answers and no updates.

Hello! We are sorry that you have been waiting for a chat response for a long time. We have already taken measures to prevent this from happening again. If you have any questions or comments, you can write us at [email protected] Thank you for your feedback, It helps us to improve our service. Your Slotum Casino Team.

user avatar

I have been a great player, deposit a lot and most days it's always a few hundred.
I did a cashout for $4000 AUD on the 3rd of June. I provided all documents and it was approved. I am still waiting for the funds and keep getting told to wait longer.
I contacted my bank who said they do not accept transactions from these particular overseas accounts and to try different account.
Slotum has asked for bank statements which I provided and still get told to wait.

I have deposited thousands and enjoyed it, but I would not recommend this site and have asked for a full refund of my deposits.

Hello! The payment was made by Slotum Casino, we have also contacted your payment system to find out the reason and are currently awaiting a response. As an apology, we have added a small bonus for waiting. We will try to find out all the information as soon as possible. As soon as the information gets into our hands, we will immediately notify You about it. Your Slotum Casino Team.

user avatar

I have recently started playing at slotum and I like this casino so far. It is plain and simple to use and to me that is the most important thing. Good choice of games, nothing groundbreaking but I like it and will return.

Transfers take a bit longer than with other places I have played as it took a few days to arrive. So that makes withdrawal time not the best but acceptable nonetheless.

Hello! Thank you for your feedback. Time of cashout is out of our control. The operation is processed by the payment system. Thanks for understanding. Your Slotum Casino Team.

user avatar

Slotum is a very nice online casino, playing here makes me always a lot of fun. The registration is very uncomplicated and quickly done. In your profile you can upload your documents for the verification. When I verified I had not longer to wait then 24 hours.

The welcome package is very nice, for a 20 euro deposit you get 100% up to 100 euro and that´s not all, you also will get 100 free spins. Instantly after your deposit you will get 20 free spins and the next 4 days you will get every day 20 free spins too. You can translate the website to 6 different languages. Slotum also offers a first deposit bonus for high rollers. For a deposit from minimum 500 euro you will get 100% bonus up to 1500 euro. The wagering requirements are fair. Slotum offers a lot of payment methods and you can choose a lot of withdraw methods too.

Deposits and withdraws goes easy, uncomplicated and they are quickly done. You can find in this casino a lot of interesting promotions too its never boring to play here. For your birthday Slotum have a special bonus code, you get them on your birthday in a email. When you use this code you get some free spins as a birthday present. The customer support is always very friendly and they will help you in every situation. If you have any questions or problems you can always write with one of them in the live chat. They do their best to help you. On Slotum you will also find a very nice VIP system every time when you level up you will get free spins. The levels on Slotum casino called "Niveau". When you then reach Niveau 7 you will get cash instead of free spins. For example, on Niveau 7 you get 10 euro. Niveau 8 15 euro and so on. This casino offers interesting tournaments too the price pool is cash. I can advise all of you to try out this casino its really good.

Hello, We are grateful that you wrote a review about our casino. We hope that the time you spent with us was a joy for you. Your Slotum Casino Team.

user avatar

Nice casino. Beautiful design. Good games. I played for 2 months. Support is fast and around the clock. Withdrawals are possible on cards or on payment systems. But...

The payout was 4000 USD. The fourth day of waiting went. No letters with requests or requirements come. Support refers to the heavy workload, turn and blah blah blah.
I wrote to support 7 times. The answer is one - expect it.
Until that moment, it was withdrawing without problems, including 4000 USD. It passed verification 3 times, all documents are confirmed!
For three years playing in different casinos, first time encountered such a long wait.
The main thing is not voiced by any reason!
Wrote a complaint.

Hello, Thank you for contacting us. The cashout was processed on May 05. We regret that there was such a long delay. The problem was in payment system and we accelerated it as much as we could. Thank you for understanding. Your Slotum Casino Team.

user avatar

Found this casino here at Askgamblers! Can't believe this is a new casino since the site is superb! Good looks, lots of providers and fast transactions. The way the casino also responds here is so professional. Keep it up!

If there is anything negative, I had a bad spin here but that's it! Haha. Pretty commendable casino. I can recommend having a feature to sort your games since at first glance they seem fewer than what is advertised here! That might be all.

Hello! We are grateful that you wrote a review about our casino. It is very important for us, we are doing our best for our players. We have sorted games by categories: "Slots where you can buy a bonus game, Live games, Card games, etc.”. If you can advise how to improve the sorting of games, please write us at [email protected]. Always yours, Slotum Casino Team.

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.