Page 2 – Player Reviews for Slotum Casino
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SIgnup was relatively easy, they accept BTC. Nothing more to say. Please read my below indept review of this casino so far as it a mixed experience so far.
Oh wow where to start. When you signup there's a "welcome bonus" being shoved onto your deposit. I didn't ask for it, nor that i was able to cancel it. The wagering requirement was pretty high, not sure in the exact numbering but it kept me busy for a while. Second deposit, I removed the added bonus because I don't want it. I continue my plot on onto the casino, nada. Third deposit. Adding another bonus with crazy wagering again that I am unable to remove. I'm not interested in bonus money.
I mean apart from that, when your locked in your max bet is just 5 euro, excl any of the bonus buying games offer. Your kind of stuck to what they present to you. It's mixed feelings; I think this is all designed to distract and what more. I haven't done any of the rest, so I cant really judge. Chat on it's own can take 10 to 15 minutes to respond, sometimes just killing the waiting line completely to start over again.
That brand has a lot of fine slots, good range, you really have a choice here)) Rabcat is here, which I like, and Pragmatic, and Habanero, also NetEnt, of course. Yes, really diverse. They have a huge maximum bet limit, that's would be good for highrollers. No problem with withdrawal, 'cause I'm not a highroller))))
Their support isn't among the fastest, but I enjoyed communicating with them, so I can't name it as a disadvantage. No other cons that I can think of, honestly.
I like the welcome bonus, game selection, speed of cash outs and deposit methods are good just like every other direx NV casinos. Live chat seemed to work 90% of the time to.
I dislike every aspect of the VIP system once you pass level 10. The" individual approach to VIP players" does not exist. I'm level 19, I've wagered over $1,000,000 in real money bets. I am nothing but another fool in slotum management eyes. I've become to fed up with the poor customer service and insulting treatment I receive from the "VIP manager" I've actually requested to close my account a total of 3 times in the last day and I'm just being ignored now. Better places to spend your money folks, way better service elsewhere too!
Hello! Thank you for your feedback. We are very sorry for your bad impression. You have received more bonuses than the average of our players. Your account has been blocked. We are a licensed casino and each player can block his account in his profile. Best regards, Slotum Casino Team.
Nice website. So many different games are presented and I really enjoyed it. To be registered took me less than 2 minutes.
The loyalty program has a different status, levels and it looks interesting.
I had a couple of questions and wanted to use a live chat but I was put on a queue as far as there was no available customer care agent. I was waiting quite long and in the end, I just closed a chat as there were no answers and no updates.
Hello! We are sorry that you have been waiting for a chat response for a long time. We have already taken measures to prevent this from happening again. If you have any questions or comments, you can write us at [email protected] Thank you for your feedback, It helps us to improve our service. Your Slotum Casino Team.
I have been a great player, deposit a lot and most days it's always a few hundred.
I did a cashout for $4000 AUD on the 3rd of June. I provided all documents and it was approved. I am still waiting for the funds and keep getting told to wait longer.
I contacted my bank who said they do not accept transactions from these particular overseas accounts and to try different account.
Slotum has asked for bank statements which I provided and still get told to wait.
I have deposited thousands and enjoyed it, but I would not recommend this site and have asked for a full refund of my deposits.
Hello! The payment was made by Slotum Casino, we have also contacted your payment system to find out the reason and are currently awaiting a response. As an apology, we have added a small bonus for waiting. We will try to find out all the information as soon as possible. As soon as the information gets into our hands, we will immediately notify You about it. Your Slotum Casino Team.
I have recently started playing at slotum and I like this casino so far. It is plain and simple to use and to me that is the most important thing. Good choice of games, nothing groundbreaking but I like it and will return.
Transfers take a bit longer than with other places I have played as it took a few days to arrive. So that makes withdrawal time not the best but acceptable nonetheless.
Hello! Thank you for your feedback. Time of cashout is out of our control. The operation is processed by the payment system. Thanks for understanding. Your Slotum Casino Team.
Slotum is a very nice online casino, playing here makes me always a lot of fun. The registration is very uncomplicated and quickly done. In your profile you can upload your documents for the verification. When I verified I had not longer to wait then 24 hours.
The welcome package is very nice, for a 20 euro deposit you get 100% up to 100 euro and that´s not all, you also will get 100 free spins. Instantly after your deposit you will get 20 free spins and the next 4 days you will get every day 20 free spins too. You can translate the website to 6 different languages. Slotum also offers a first deposit bonus for high rollers. For a deposit from minimum 500 euro you will get 100% bonus up to 1500 euro. The wagering requirements are fair. Slotum offers a lot of payment methods and you can choose a lot of withdraw methods too.
Deposits and withdraws goes easy, uncomplicated and they are quickly done. You can find in this casino a lot of interesting promotions too its never boring to play here. For your birthday Slotum have a special bonus code, you get them on your birthday in a email. When you use this code you get some free spins as a birthday present. The customer support is always very friendly and they will help you in every situation. If you have any questions or problems you can always write with one of them in the live chat. They do their best to help you. On Slotum you will also find a very nice VIP system every time when you level up you will get free spins. The levels on Slotum casino called "Niveau". When you then reach Niveau 7 you will get cash instead of free spins. For example, on Niveau 7 you get 10 euro. Niveau 8 15 euro and so on. This casino offers interesting tournaments too the price pool is cash. I can advise all of you to try out this casino its really good.
Hello, We are grateful that you wrote a review about our casino. We hope that the time you spent with us was a joy for you. Your Slotum Casino Team.
Nice casino. Beautiful design. Good games. I played for 2 months. Support is fast and around the clock. Withdrawals are possible on cards or on payment systems. But...
The payout was 4000 USD. The fourth day of waiting went. No letters with requests or requirements come. Support refers to the heavy workload, turn and blah blah blah.
I wrote to support 7 times. The answer is one - expect it.
Until that moment, it was withdrawing without problems, including 4000 USD. It passed verification 3 times, all documents are confirmed!
For three years playing in different casinos, first time encountered such a long wait.
The main thing is not voiced by any reason!
Wrote a complaint.
Hello, Thank you for contacting us. The cashout was processed on May 05. We regret that there was such a long delay. The problem was in payment system and we accelerated it as much as we could. Thank you for understanding. Your Slotum Casino Team.
Found this casino here at Askgamblers! Can't believe this is a new casino since the site is superb! Good looks, lots of providers and fast transactions. The way the casino also responds here is so professional. Keep it up!
If there is anything negative, I had a bad spin here but that's it! Haha. Pretty commendable casino. I can recommend having a feature to sort your games since at first glance they seem fewer than what is advertised here! That might be all.
Hello! We are grateful that you wrote a review about our casino. It is very important for us, we are doing our best for our players. We have sorted games by categories: "Slots where you can buy a bonus game, Live games, Card games, etc.”. If you can advise how to improve the sorting of games, please write us at [email protected]. Always yours, Slotum Casino Team.
One of the very few casinos I enjoy! Aside from their big selection of games, they also have very welcoming interface. In terms of payment methods, their casino is very detailed on minimum and maximum so you know what you are signing up for. Thanks for great service
Sometimes, the live chat people can't understand me and my questions are unanswered. It's nice if they have better language in chat. But, as a disclaimer, the people I talked with were nice but communication barriers.
Hey friend! Thank you so much for your feedback, we try to take into account all your wishes. If you have questions, you can write to us at [email protected], we will try to answer you. Your Slotum Casino Team
I had my account at Slotum Casino only for a short time but everything looks really nice at the site. Customer support works and they have a big of variety of games. The site looks really cool!
I only encountered one issue with the site. I never got to play before my account was closed. I asked about it in the support chat.
Here is the conversation copy-pasted:
Hello. How may I help you? Здравствуйте! Чем я могу помочь Вам?
Hi, I opened account some time ago already but never had a chance and time to deposit or play in your casino yet.
I was thinking to deposit now, but you disabled my account for some reason
I don't understand why
I am afraid you are not allowed to play in our casino per administration decision.
What is the reason behind this decision?
That is the decision of the administration that we are not obliged to explain. Sorry
Ok, excellent =) I will go and write a positive review about your casino. Thank you for letting me have an account in your casino even for this short time even though I did't get to deposit or play, appreciate it! Have a nice day, bye!
Hello! Thank you for your feedback. Please write to us at [email protected] to deal with this situation. Your Slotum Casino Team
I am a new player here at Slotum Casino and what made me sign up here is the simple design of their website. It is very important for me to be comfortable with the look of the site so I can easily see where the buttons are. I can just switch from card games to slots without being redirected to a new tab.
Slots seem load ok and they accept different option for payments. I only use Mastercard since it is the easiest to manage, but I just get dismayed that my transfers take quite longer than other online casinos. I wish the processing is done faster than 3 business days. Slotum casino is nice overall but withdrawal requests take sometime.
Hey friend! Thank you for your feedback. We always try to do our best for our players. We make payments from our casino within a few minutes. But, unfortunately, if we are talking about bank cards, sometimes there may be a delay on the side of the bank. Thank you for your understanding. Your Slotum Casino Team
Slot games are easy to find, they have tags that'll let you know if they're new or not so you won't have to them 'newly added' ones yourself if you are as skeptical as me. Accepts bitcoin and other e-wallet services without hassle.
Slotum Casino runs really slow on web browser despite vpn being disabled. Slots seem to load okay only if you have cookies and cache cleared every other day. Don't play here if you don't regularly clean up your system cache because chances are, your slots will lag. Other than that, all is good. Thanks.
Hello! Thanks for your feedback. We have not heard of such problems before. This question was passed on to our technical experts. We will surely check everything and if there are problems, we will fix it. Now we can recommend you use a different browser. Your Slotum Casino Team.
One of the best casino I've ever played. No commission for depositing and withdrawing. Variety of games is so vast and huge that one might get confused what to play. Instant withdrawal is very helpful. I think they are very much honest while dealing with players.
The bonus is not so good and lucrative. Welcome bonus is very common like almost all other casinos. But after that you will rarely get any bonus. There is a loyalty program but it is very difficult, I mean it's very difficult to get to the next tier.
Hello! For us, the opinion of every our player is important. We will take into account all your comments. For bonuses, you can always contact [email protected]. And we will try to give a personal bonus to you. Your team of online casino Slotum.
This casino is great, played here quite a bit and its a very fair and reasonable site to play at. I have had many nice wins over the time, tons of games to choose from and the withdrawals are very fast. There was a KYC process, once done, no issues at all with withdrawals.
The casino is a really top notch casino, it should be voted in the top few best new casino's. Not sure that it presently is? If not this year, certainly next year they will be nominated by me!
Hello! Thank you for such a nice review. We are very grateful that you want to nominate us for the title "Best New Casino". We will continue to try our best for you. Your Slotum team.
The One of the things that this casino is great at is quick withdrawals. Has many game providers and has plenty of bonuses.
If you deposit hands 2 or 3 times, chat offers free moves.
Honestly there are few negative things I can point out, just that I can't play games from netent providers, play n go and nothing to complain about. Is a very good casino.
Hello! We are very grateful for your feedback. Our team is doing its best for you. There are certain restrictions on providers for some countries based on license requirements, which we strictly follow. We cannot influence this. Your friends at Slotum.
They offer some of my favorite slots but it’s not that impressive because those slot games are really popular. It’s expected that they have it. This casino also feature many game providers, so I have a lot of options to look over. Good that they have play for fun option too
I’m quite confused. They supposedly have a lot of game providers but when you check out their website, their game provider filter only have a handful! How am I supposed to find other games from other providers then? It’s not easy sorting through their hundreds of games and I don’t have the time and patience for it. Make your website more user friendly! -BS
Hello! We are grateful that you left a review. Your opinion is very important for us. There are two options for finding slots on the site. Through the search by name and also under the search bar there is a drop-down list of providers for sorting slots by providers. If you have ideas on how to improve our search, please write to live chat or email [email protected]. We always try to make our casino as comfortable as possible for our players. Your Slotum Team!
Aussie Legal sites are hard 2 find - Slotum Casino offers Most of my favourite game suppliers - most other casinos don't offer. This is one of the fastest payout online casinos with a lot of choice to play, nice slots and other games.
Slotum Casino is a great casino- but there's always room for improvement. They could be a little more generous with bonuses and free spins. Sometimes $1 worth of bonus free spins will make you choose one casino.
Good afternoon! We are glad that you have chosen our casino, the opinion of each player is important to us. You can always turn to our live chat or write to [email protected], we will be happy to help you.
After signing up and having a win, I requested a withdrawal.
I uploaded all documents which were verified and my winnings paid out within 10 minutes!
A lot of games unavailable to Australian players which can get abit annoying.
Bonuses available require a large deposit usually . Would be nice if there was more bonuses available for deposits of $50 AUD
Good afternoon! We are glad that you liked our online casino. We try to make games accessible to all users. Welcome bonuses are available from $30 AUD. If you have any questions or difficulties, please contact live chat or write to [email protected]. Your Slotum comrades.
I like the numbers of games they have and the withdraw time is amazing, never had my money in less than an hour on my skrill account. The livechat is also very friendly and they help u when u need them.
Hey friend! Thank you so much for your review, we are loving it. All the best, Your friends at Slotum.
Aussie Legal sites are hard 2 find - Slotum Casino offers Most of my favourite game suppliers - most other casinos dont offer. This is one of the fastest payout online casinos with a lot of choice to play, nice slots and other games and for Aussie players are there a lot of providers where we are allowed to play them. The support is very good and likes to help you when you have any questions. I can only recommend this casino as one of the best for the moment. You receive your withdraw normally within 1hour, even in the weekend or night. My favorite casino for the moment. For me sure one of the best casinos this year. The min. deposit is very small, you can deposit already from $10AUD.
Slotum Casino is a great casino- but theres always room for improvement. They could be a little more generous with bonuses and free spins. Sometimes $1 worth of bonus free spins will make you choose one casino over another when depositing.
Hello! Thank you for taking the time to share your experience with us.
I try play for fun before playing here in Slotum. I make a deposit to play and I didn't last long because its really boring then I have problem with the welcome bonus when receive it. Some games I play have some problems I cant handle.
I really hate the interface. It is purple, looking girly. Maybe you could change it. Plus d welcome bonus, I didn't got it right as soon as I join this casino. You should give back my money.
Good afternoon! We regret that you had problems with the welcome bonus, you can read all the conditions of the bonuses at the link https://www.slotum.com/promotions. In any case, if you have any questions or difficulties, please contact live chat or email [email protected].
Slotum casino is a new casino that was established in 2018. I remember when I visited their website, I saw they were part of the Direx N.V group of casinos. I signed up because I saw they had a great welcome offer of 100% and 100 free spins. The game selection has also significantly increased over the past few months.
Unlike other Direx NV sites, Slotum has a nice white bright type of website. Most Direx NV sites have that dark feel with Black background. This one background is white and just looks better. I signed up to the website and got a few spins but that did not bring me much luck then.
I was about to claim their welcome offer but got distracted with something else. Later that same day I received an email for 100% cash back offer for that specific day. I went to their live chat to confirm about the cashback and they explained the details
Live chat was in available in 30 seconds or less and answered all my questions. Prior to depositing and while I was on line with live chat, I uploaded my docs and aske them to check it. I was verified in less than 30 minutes.
I deposited 25 euros and tried my luck, knowing I am getting every cent back however with a wagering attached to it. I played some Netent and Play N Go and got 1 decent hit on a small bet. After wagering my deposit twice I had about $60 in my account, and I proceeded to withdrawal.
I came to Askgamblers to check some reviews and double check withdrawal time frames. I saw withdrawals are processed in less than 1 hour. To my surprise when leaving the Askgamblers website and checking my email, about 15 minutes later I think, I saw I have been sent money through neteller. I was happy and knew they could be trusted. Ill make more deposits here in future, as I saw they just added Relax gaming and part of that is Push Gaming slots.
Hello! I'm glad to hear about all the positive points you find on our site. We're giving the best we can when it comes to our happy winners and their withdrawals.
This is one of the fastest payout online casinos with a lot of choice to play, nice slots and other games and for Belgium players are there a lot off providers where we are allowed to play them. The support is very good and likes to help you when you have any questions. I can only recommend this casino as one of the best for the moment. You receive your withdraw normally within 1hour, even in the weekend or night. My favorite casino for the moment. Keep going like that. Congrats!!! For me sure one of the best casinos this year. The min. deposit is very small, you can deposit already from 10 euro.
For the Belgium players they have no special no deposit bonus. But for me is that no reason to stay away. And sometime you lose the connection with the server but you don't lose your money. I can only say: try this online casino and you will go back the next time. Greetings from belgium.
Hello! Thank you for taking the time to leave feedback about our casino, it is very important for us. We try to do our best to make our players happy. Wish you the greatest day. Your Slotum Team.
I really can't find anything good to say about this site. Blackjack has no side bet options like other casinos. The only good thing I can say is the chat is always online.
Stay away from this site the kyc process is hell they will hold your payout reverse it so you can play with it. I submitted all my documents id and everything and bank statement. My best advice is go to a well known reputable casino with alot of players.
Good afternoon! Our casino always carries out payments within a short time. We request your documents in order to avoid the fraud and verify your identity, and also in order the third parties won't be able to take possession of your money. These are the terms of the license. In any case, you can always contact Life Chat or e-mail [email protected], we will be glad to help you.
Great choice of games, and great customer service. The best thing in Slotum Casino are the instant withdrawals.
I have played at many online Casinos but Slotum is my favorite so far! I'm here to stay! I would highly recommend it to new players!
Hello! We are glad that you liked our casino. If you have any questions or difficulties, please contact live chat or write to [email protected].
Very good selection of games and classic neat UI Direx casino layout. A v. large selection of payment methods and verification was lightning fast...
No good loyalty program...I did close my account because I had a very bad experience with the chat support that insulted me. In fact, he did it so casually that he did not see the damage. When I called it, he said he was being strict...no further comments.
Good afternoon! Thanks for your feedback. We took into account the wishes of our players, recently launched a new VIP program, you can find it at https://www.slotum.com/vip. Best regards.
Hello everyone, I am first on this project recently, very interesting casinos, very interesting VIP programs, a lot of games to choose from, interesting enough tournaments in which there is a real chance to take some place and win prizes, bonuses for the first deposit are very good, and cool, it takes a few minutes for your account to be verified, after you make withdrawals, it was very surprising that the withdrawal in a few minutes is a really cool casino, I wonder if there are also VIP managers here for players like other casinos.
In fact, the resource is very cool, I recommend.
In fact, I haven't seen any downsides, so this casino is quite satisfying to me, and I can't really call it a drawback right now, because it's pretty cool.
One of the best casino's I have played at. The game selection is very good, customer service is friendly and helpful. They VIP program and the bonuses are done perfectly and they give you an incentive to keep collecting points and progress further. Verification process is very fast and withdrawing on credit card is very quick.
I have played on many site's but Slotum is by far one of my favorites.
Would be nice to have more of Big time gaming, Novomatic, Thunderkick. This is only to have a bigger variety of games, but there is nothing negative on this site.
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First is the lightning speed withdrawal, mobile friendly casino, 24/7 friendly live chat support, big popular slot game provider is available so I can play all my favorite slot games, and you can really feel the fairness of this casino.
Big chance to be a askgamblers.com best casino award this year.
Honestly nothing to dislike.
But I need to complete the character required to proceed my review. I hope I can receive a no deposit bonus sometimes.