Slots Gallery Casino

I submitted a request to apply a $100.00 monthly deposit limit on my account. I was asked why and I disclosed that I have a gambling problem and that I would like to proceed with applying a deposit limit to my account. However, this request was never fulfilled. Following this request, I was able to deposit money to play on the casino.

On February 17th, I contacted the support email to request self-exclusion. This request has still not been followed up on. However, this request does not negate the deposit limit I had requested and the subsequent monies I was able to deposit after my request.

I also contacted the support chat several times and was told that an assigned VIP manager handles my requests and that they would follow up with me. This never occurred. The fact that a designated “VIP manager” that is assigned to you is the only person who can handle your requests seems quite odd. I’m assuming many people who request deposit limits and self-exclusion have an issue with gambling, so it is quite negligent that these requests have not been fulfilled. The fact that my requests have not been fulfilled (especially my deposit limit request) appears to go against their responsible gambling policy.

I am quite upset with the customer support at this casino because it failed to follow through with my request. This has been a very stressful experience for me, and I am angry that my requests were not applied because I feel like I have been taken advantage of due to a vulnerability I have. I am also concerned for other customers like me and the possibility of them being taken advantage of.

I am writing to make a formal complaint regarding your failure to act on my self-exclusion request, which I first submitted on 31 May 2025.

On that date, I contacted your support team requesting to be self-excluded from your platform due to gambling harm concerns. Despite this clear and explicit request, my account remained active, and I was able to continue gambling. This represents a serious breach of your responsible gambling obligations and the self-exclusion policy outlined in your own terms and conditions.

Since my initial request, I have made multiple follow-up attempts asking for the exclusion to be implemented, yet no effective action has been taken. As a direct result, I continued to incur gambling losses that would not have occurred had my self-exclusion been processed in a timely manner.

I therefore request that you:

Acknowledge receipt of this formal complaint,

Explain why my self-exclusion request was not actioned, and

Refund all gambling losses incurred after 31 May 2025, when the exclusion should have been in effect.

Please treat this as a formal complaint under your Responsible Gambling and Complaints Policy. If I do not receive a satisfactory response within 14 days, I will escalate this matter to your licensing authority and relevant consumer protection bodies.

I have retained copies of my correspondence and records of my continued gambling activity as evidence of this failure.

Thank you for your immediate attention to this serious matter. I look forward to your reply and resolution.

This problem continues and Slots Gallery casino just won't listen to my request.

I requested an account closure multiple times, sent them lots of emails asking to close my account due to gambling addiction.

But they just wouldn't consider my request.

They know I have an addiction problem and it looks like they are just taking advantage of this. I asked them to close my account multiple times and it is still open. Told them I have gambling addiction and instead of closing my account they allured me with bonuses and I kept on depositing and losing money.

This issue has been going on for more than 3 months and my account is still opened and I lost lot of money.

I have mails asking them for closure and have their answers. I asked them multiple time to close the account and they just wouldn't close it. And of course I deposited and lost a lot of money.

This is so unfair. I feel like they are playing fools with me and taking advantage of my gambling addiction.

Is that even legit? What can I do?

I attached some screenshots of mail, so I hope this helps.

Thanks a lot.

I have tried to close my account on Slots Gallery Casino multiple times, but they refuse to close it for some reason. I have sent 5 emails and asked them to close my account permanently because I have gambling problem. They have answered with same email message 3 times. In that message they tell me to check out other options to control my spending, and set personal limits on casino. I asked for 20 Euro monthly deposit limit but got a reply that, " your request has been forwarded to your personal manager for further clarification and processing." That was almost month ago and still my account is open and has no limits. Also in their reply message is this, "especially considering that you didn't lose anything on our website". I have lost nearly 2000 Euros on Slots Gallery Casino. So that is false and I can send bank statement to prove that if needed. And most of that money I lost after I asked for account closure. I want to close my account on Slots Gallery Casino. Or even set deposit limit but that seems impossible.

Dear AskGambler team,

I am raising a complaint because the support of Slots Casino Gallery can’t give proper reason for delay in my withdraw except: « it will be done soon » (I attached some printscreen of the conversation)

My account is fully verified (printscreen attached). I made 2 withdrawals of 4000$ and 1000$ 26 hours ago. As per the support the withdrawals take MAX 24 hours. When I asked for updates after the passed 24hours they were not able to give explanation about the delay and no proper update regarding when I will get my funds.

I hope that with your help, I will be able to get proper updates.

Also, maybe you should change the description in the casino mentioning that withdrawals for ewallet are done within an hour.

Thank you in advance and thanks for your work.

Hello, I would like to file a complaint because 450 euros have not been paid out to me for a month, even though the withdrawal has already been approved and my casino account has been verified for several months.

This is not my first withdrawal from this casino.

As proof, I have already submitted bank statements for the month of November to the casino. I send you Photos from the Support chats too.

Thank you.

Hello,

I am writing to you because I have a lot of problems with this Casino that I found on askgamblers. Just you to know, I'm very careful before registering to any website and I've looked at the different opinions on askgamblers before playing. SlotsGallery had good reviews so I decided to subscribe.

On October 19th after making a deposit of $1750, I played different games that day and I managed to win and have a balance of 5124$ until now.

I tried to withdraw 3000$ and maybe play the rest of the money but the site rejected my withdraw request. 

I went to the support and they told me they needed my id and verification. I did the kyc everything was good.

I went to the support again made another withdraw and was one more time rejected. 

Went to the support again they told this time that I needed to send I picture of myself holding my id which I did. Made another withdraw and I was one more time rejected. 

This time I had to send a picture of myself holding the id, the sheet of paper with my details, and in front of my house with the exactly same number. I've done it and sent it again and since then no news. Support telling me every single day that I need to wait the approval from the manager lol.

I strongly recommend that you do not play on SlotsGallery. To receive the money no problem it takes only 2min but to withdraw its really complicated. I've played in a lots of online casino and I think it's my worst experience ever. 

I would like to add that I did not use a referral link and that I did not accept any bonus from them. 

I've the feeling they don't want to pay me and it's really annoying. I've been waiting more than 15 days since my winning and my last withdraw request was on November 1th.

I'm asking you for your help today and would be very grateful. 

Best regards,

Alex

Hello, AskGamblers Team,

I deposit 20 euro with a 100% deposit bonus on October 20th. I beat the wager and I requested a 300 euro withdrawal. It is the second time withdrawing money from Slots Gallery Casino.

The withdrawal method was the same so I should get the money as fast as the first time. The withdrawals take usually one day to reach my bank account and today is the 14th day. I am still missing the 300 euro withdrawal from my bank account.

I contacted the live chat of the casino multiple times and I uploaded a bank statement in my profile that proves that I got no money. Like always all live chat agents aren't any help therefore I am contacting the AskGamblers team.

Would you be so kind as to contact the casino and maybe clear this problem?

Thank you for your help and the great website!

Best regards

Pawel