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Shuffle Casino

Shuffle Casino
Our Rating CasinoRank
5.1/10
CasinoRank
Player Rating 24 reviews
6.9/10
24 reviews
Complaint Response 70 complaints
2 days avg. 70 complaints

Shuffle Casino: My Expert Opinion

You’ll find a good collection of games to try, regardless of whether you like sports, tables or live games. Become an active member, and you can earn VIP exclusive benefits and cumulative bonuses when you wager the most. 

What we like
  • Home to well-known providers
  • Accepts Cryptocurrencies
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Shuffle Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Japanese, Chinese, German, Spanish, Portuguese, Hungarian, Turkish, Russian, Vietnamese, Korean
Casino Type
Instant Play, Live Casino, Mobile, Sports, Crypto Casino

General Information about Shuffle Casino

Shuffle Casino is an online casino platform that provides the latest games, bonuses, and promotions. We’ll learn more about these in our casino reviews

The casino supports the latest mobile devices, or you can use any web application. You may also have access to the premium VIP experience for the most active players. You’ll earn for every dollar you wager. 

Payment Information and Options at Shuffle Casino

Shuffle is a cryptocurrency casino that supports a range of cryptocurrencies. You may still be asked to complete the verification process before you can withdraw. 

We do not have any further information to provide at this time. 

Customer Support at Shuffle Casino

The casino has live chat support for all the times you need to ask a question or if you have any concerns. Upon reviewing the casino, we could not get live chat to work, so we will update our review once we have tested it. 

If you need any other help, you can also email the casino or check out their help centre. 

Games at Shuffle Casino

When you’re ready to play casino games, there are thousands to choose from. You can try a collection of the latest online slots and new releases. The casino has a list of popular gaming providers on board, which you can list and select in the lobby. You can also see how many games are available per provider. You can use the other filtering options to help you find your favourite games, including the search bar. 

Then, the casino has a good mix of more traditional games, like blackjack, poker, roulette and other table game variations. 

Additionally, you can also enter the live casino to play these table games with the live dealers. You’ll find providers like Evolution Gaming and Pragmatic Play Live. 

Shuffle Casino’s Commitment to Responsible Gambling 

The casino supports responsible gambling and provides information that you may find useful. 

If you need to take a break, you can self-exclude. You can contact the casino and ask them to self-exclude for 1 day, 1 week, 1 month, 6 months or permanently. You can also activate this feature using your account dashboard. The casino will offer you a 24-hour cooling off period before your self-exclusion becomes effective. 

The casino also provides the option to set limits on your account. You can set wager and loss limits to help maintain control over your spending. 

StallCation

Complaints

Read the complaints other players have left for Shuffle Casino. Learn more about complaints.

Show all complaints
Withholding 20k withdrawal in compliance review for 14 days

Shuffle.com is withholding nearly $20,000 in withdrawals after completing KYC — 14 Days in Compliance Review

I am submitting this complaint regarding approximately **$20,000 in withdrawals from Shuffle.com that have remained under review since July 31, 2026, at approximately 10:00 AM**.

My account was placed into withdrawal-only mode, and since then I have cooperated with every verification request made by Shuffle.

I completed the requested KYC steps, including identity verification and a liveness check.

In my last interaction, I contacted support for clarification; I was subsequently instructed to complete the liveness check. I completed that requirement successfully.

Since then, support has repeatedly told me that my account is undergoing a **compliance review** and that I will be contacted if anything additional is required.

At this point, my withdrawals have been pending for approximately 14 days, approximately $20,000 remains unavailable to me, and I have completed the verification steps Shuffle has instructed me to complete. I have repeatedly asked whether anything further is needed, but I continue to receive the same general response that the account is under compliance review.

I understand that Shuffle has compliance obligations, and I have cooperated with the verification process. However, I do not believe it is reasonable for my funds to remain unavailable indefinitely without a clear resolution.

I am requesting that Shuffle complete the review and pay out my approximately $20,000 in pending withdrawals immediately.

I have complied with the verification requests made to me and am asking AskGamblers to assist in getting my funds released.

Status solved Resolved
€17,196
Delayed payment - Withdrawal under review
Hello,

I am submitting this complaint regarding a withdrawal that has been blocked on my Shuffle account for several days, with no response from their support team.

Background

I am an experienced crypto casino player. I have been a regular high-volume player on Stake for a long time, with multiple withdrawals in the seven-figure range. I decided to give Shuffle a try and have been an active player there for approximately one month, with over $700,000 wagered, completing multiple withdrawals that were processed normally by the platform.
I genuinely enjoyed my experience on Shuffle until this situation, but the current handling of my case has cooled my enthusiasm significantly.

The current situation

During my most recent session, I lost approximately $70,000 on live blackjack. After this session, I deposited additional funds onto my account totaling approximately $88,000, sent from two different wallets within a short timeframe. I believe this transaction pattern likely triggered an automatic AML flag in their system.
Immediately after these deposits, my account was restricted, and I was unable to place any bets with these funds. I contacted live chat support, where the agent told me to refresh the page and that it should be fixed. Although I was likely no longer restricted from betting at that point, I had lost the desire to play after my recent losses, so I decided to request a withdrawal of the unwagered balance instead.
The withdrawal request went into "pending review" status.

My cooperation throughout the process

Shuffle then requested additional verification, including an updated KYC with proof of address and a live video verification. I completed all of this in less than one hour.
After these additional verifications, on May 4, 2026, Shuffle's support team formally requested Proof of Funds documentation. Within one hour of receiving this request, I provided complete documentation, including wallet ownership proof and a clear explanation of the source of funds.

I remain fully available to provide any additional documentation Shuffle may require to complete their review.
It is also worth noting that the live chat support has been inaccessible to me throughout this entire process. Every attempt to contact them through that channel has resulted in the conversation being closed without resolution.

The problem

Since my PoF submission on May 4, I have received zero response from Shuffle. No acknowledgment, no status update, no estimated timeframe.

I sent a polite follow-up email after 48 hours of silence with no response.
I sent a second, firmer follow-up. Still no response.

It has now been 4 days since I submitted the requested PoF documentation, with complete silence from Shuffle.
My request to AskGamblers
I would respectfully ask the AskGamblers team to mediate this case. All I am asking for is:

A response from Shuffle's team
More transparency from their side, especially given the amount involved
A clear status update and realistic timeframe for completion

I am genuinely hoping this is just a case that can be resolved easily. I have been a fair player throughout, I have cooperated with every request, and I just want proper communication on a withdrawal of this size.

Thank you for your assistance.
Status solved Resolved

Shuffle Casino Complaint Stats

Resolved 59 / 67
Avg. Amount $3,487
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player Rating
6.9/10 24 reviews

Top reviews from our players

POSITIVE:
- Shuffle can obviously always be trusted with your money. Withdrawals are instant or near instant.
- Their product and overall UI/UX is also great. Love their Originals. Fastest in the market.
- VIP & Support Team is super cool and friendly.
- Sportsbook is custom and not betby

NEGATIVE:
- The main negative point is that their bonusing used to be amazing. But a few month ago they nerfed almost all bonuses. Now even stake bonusing is way better than shuffle. Seems like they are trying to maximize profits now which is a bit unfortunate!
- Also they should release more originals. Didn't release a new original in like almost 2 years.

When Shuffle first launched, it had so much promise of being the best choice to play, socialize, and have fun. I wish it would have stayed that way, but unfortunately it didn't

Shuffle has zero regard for fairness or accountability, even when they are blatantly in the wrong. Their level of disrespect and unprofessionalism is appalling. If you run into any dispute with them, regardless of the scale or financial impact it has, don't expect them to act like a legitimate business handling people's money.

They operate like a dictatorship, treating their own biased opinions as absolute authority while completely ignoring clear facts right in front of them. They ensure you have no voice by cutting off your access to support. Banning you from live help, muting you in the player chat, and ghosting every single email. You stand zero chance of being heard and there is nothing you can do,

I have been using Shuffle as my main crypto site for a few months now, mostly for slots. It’s a highly polished, fast site. Just pass the basic verification early on to avoid withdrawal delays later, and you are good to go. Other than that, I have nothing else bad to say.

If you are used to normal online casinos that throw free spins, no-deposit chips, or weekly slot tournaments at you, you will be disappointed.

Hands down, the best online casino and sportsbook I've used so far. Super smooth app, really fast payouts, great odds, an excellent loyalty program with tons of ongoing bonuses and rewards that actually keep you coming back. Once you try it, you won't bother looking anywhere else.

I really love this Shuffle casino, crypto withdrawal are lightning fast, 3 minutes after request it is already in my ethereum wallet. Probably one of the fastest casino I've see for payment.
No lag or bug while playing, everything is Smooth. All big slot providers are there, live casino with evolution like crazy time also.
Good Responsible gaming tools to limit or exclude yourself if your loose control and spend or loose too much.
Good bonus and rakeback offer.

Frankly nothing bad to say yet, I'll probably play there a long time, my favorite casino by far.
Some casino are so slow for processing withdrawal that you may reverse your withdrawal, not here it is so fast you can withdraw and redeposit Just after.

Delays in withdrawals. Waiting over 18 days. You will need to KYC and wait. They want you to deposit and wait. Shuffle needs work on Withdrawals. Support doesn't reach out. KYC Takes Too long. Withdrawal Delays.

After 14 days from my withdrawal request, they still have to pay. KYC is correctly done, and everything they asked for is provided. I went to ask multiple times to customer support agents, but the answer is always the same: "The team needs to check your KYC manually". I hope I will change this review when the casino elaborates on my withdrawal.

Beautiful site, runs smoothly. Stream is one of the better ones. That’s unfortunately the positives about the casino anymore. In the past, these guys were most certainly headed from the top, and in my opinion, capable of passing Stake.com as the industry leader.

The industry's worst VIP hosting staff and program.
-(Ruby 5) (11.50M) experiences genuinely do not feel any more rewarding or exclusive than being a Gold or Silver player.
- Support and staff’s willingness to partake in daily stonewalling of communication.
- VIP hosts lashed out when inquired about the VIP program and changes.
- Instead of saying anything, they blocked me and gave me no notice.
- I’ve never done business with the company in any industry, not just a casino, that actually condones Sand is OK doing business like this. It’s a disgrace.

When I make attempts to reach out to the house via other outlets (kick, shuffle chat), I’ve been banned for given a 30-day mute.

- Brett has been the biggest letdown of a host I’ve ever imagined. I still cannot believe he hasn’t given me the respect and minimal customer service, since blocking me and giving me the permanent silent treatment.
I’ve sent 250 K, and he and his hosting team just watched, and I’ve had no issue confirming that they still will not comment or speak to me, and that I’m revoked hosting.

Very good crypto casino, lot of games, lot of bonuses, SHFL token, Airdrop 3 coming soon, and the biggest crypto lottery in the world, free money every Friday!

No rainbot on chat, lot of beggars too, that's all, support is fast, hosts too, site is very smooth, many promotions and originals features every weeks!

Shuffle.com is a Scam! Refuses to Process Withdrawals

I am extremely disappointed and frustrated with my experience on Shuffle.com. After depositing my money and playing legitimately, I requested a withdrawal — only to be completely ignored. It has been 2 months, and my withdrawal is still pending with no updates.

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