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Rooli Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 9 reviews
6.7/10
9 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

Rooli Casino is set on a modern interface, and we were able to navigate seamlessly through the site with no concerns. There’s an impressive game selection, a good set of payment methods, support options and more. 

What we like
  • Excellent selection of games
  • Fast withdrawals
  • 24/7 live chat
What we don’t like
  • Slow verification process
  • Low withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Rooli Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.rooli.com
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian, Norwegian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about Rooli Casino

Rooli Casino has joined our online casino list and is home to an impressive selection of gaming providers. You can register directly using AskGamblers, and you can use any device. The site also supports multiple languages, which we have listed above. You’ll be able to select your language at the foot of the casino. 

As always, we’ve fully reviewed the casino, and our expert casino review is written below. 

StallCation

Complaints

Read the complaints other players have left for Rooli Casino. Learn more about complaints.

Show all complaints
Rooli Casino - Stealing euro 3000 of my winnings

I am writing to formally lodge a complaint against Rooli Casino regarding the unjust withholding of my winnings and what I believe to be unfair and non-transparent treatment.

I recently won over €3,000 while playing at Rooli Casino. Shortly after, my account was suspended without warning or explanation, and I was told that I would need to complete a verification process to proceed with my withdrawal.

I fully complied and submitted all requested documents, including:

Government-issued ID

Proof of address

Payment method verification

Any additional KYC documents they requested

After submitting everything, I was informed that I still cannot access my winnings, and the casino refuses to release the funds or provide any valid reason for this decision.

What is particularly concerning is that Rooli Casino pressured me to submit extensive personal information, including sensitive documents, and then refused to assist me, despite confirming receipt of all necessary verification materials. This feels exploitative and potentially abusive of data protection and consumer trust.

To date, I have received no clear explanation for:

Why my account was closed

Why my verified identity and account remain blocked

Why my legitimate winnings are being withheld

This situation is deeply frustrating and feels like a breach of fair gaming practices and possibly GDPR rights, as I am not even being granted meaningful access to information about how or why my account is allegedly in breach of anything.

I kindly request that you:

Intervene to help ensure my rightful winnings are paid out.

Help me obtain a full and transparent explanation from Rooli Casino.

Investigate whether their conduct violates any relevant licensing conditions or data protection laws.

I have attached all relevant documentation, including copies of submitted KYC documents, communications with the casino, and screenshots of my account and can send more if needed.

Thank you in advance for your assistance. I look forward to your support in helping to resolve this matter fairly.

Kind regards,

Norway

staus Resolved
€3000

Complaint Statistics

Resolved 5
Avg. Amount $ 3,756
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

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Player rating
6.7/10 9 reviews

Top reviews from our players

Vip bonuses that you get often upon request, game selection and bonuses. Withdrawal times used to be very fast, but unfortunately its not good anymore.

Live chat is extraordinarily bad. They dont answer your questions, and tell you reasons you know to be untrue just to close the case. They add and remove withdrawal options as they please, leaving us with only the slow ones. There was previously instant withdrawal, now its removed. Processing times are slow, where they used to be really good earlier. When asking about why certain withdrawal methods are removed, live chat gives different explanations each time or dodges your question.

Been using Rooli for about 12 months, always fantastic withdrawal times. Same day if it’s during the week. Really good game selection, and they are being constantly updated. The VIP team is also really helpful. You get given your own manager and contact them through WhatsApp. Always happy to push a withdrawal through faster or give you a bonus when you're having a bad run.

It's the best online casino, easy deposit and very fast withdrawals, great customer service, a great offer of slots games, Bj and roulettes. A lots of deposit offers along with free spins, bonuses.The design of this website is very appealing. I've tried many platforms, and some of them seem outdated or confusing. This site looks clean, modern, and everything is so well organized. A good and comprehensive deposit system; it's nice that you can choose a convenient deposit or withdrawal method, especially if you win.

Hi Mario2332, We sincerely thank you for your feedback. Knowing you had a great experience motivates us to continue delivering excellent service. We appreciate you taking the time to let us know. Rooli Casino Reviews Team

user avatar

Good bonuses and wagering requirements are fair. Helpful customer service agents and the website is fun and vibrant. The games load well on a cell phone and don't lag

Need more games.
There is nothing else I don't like about this website or the casino itself so waiting a negative review of 150 characters is difficult. Thank you.

Hi Dellbell88, Thank you for that detailed feedback. We're so glad to hear you've had a great experience with us. In regards to the games - we offer a large variety of games, including top game providers worldwide but this does vary from country to country so this may be the restriction you're experiencing. If we're missing any particular game/game provider and you'd like to let us know which, we can advise if this is available in your country or we're always happy to look into the possibility of getting them onboard with us. Your feedback is valuable to us and appreciated. Thank you, Rooli Casino Reviews Team

user avatar

They don’t let me withdraw my money. They keep rejecting it and ask me to use another method. I deposited with Crypto and they don’t let me withdraw with that method. I’ve tried many times with Bank Transfer but my account number here in Canada is only 7 numbers and their website is saying this is 11 number minimum so I can’t do anything. Nobody is helping me.

Hi @Gablechat, We have looked into this thoroughly for you, and can see that your withdrawals have been refused due to invalid format of the information you have entered upon requesting a withdrawal. I can see that our support have reached out in order to provide the correct format to correct the declines and are currently in the process of manually paying out your funds. Please keep an eye on your registered email with us for updates from the relevant team regarding your payout. Thank you for your patience and co-operation. Kind regards, Rooli Customer Service team

user avatar

I have recently registered at this casino. I liked the bonuses for the first deposits. The account was verified quickly. Support has automatically switched to the language I need.

Rooli is pretty good overall. Loads of games and when I needed to ask a question, the chat function was good. Withdrawals are lightning fast so this is a major plus point for Rooli.

The verification process in the first instance can be a best annoying but you have to do this I guess in most casinos. Once you're verified then it's all good.

Before playing on the Stellario website, I came here and saw several complaints and was worried. But I risked trying it and was surprised by the quality of service, quick solutions, and quick payment.

Fast deposit, good selection of slots, and live games. Live support was ok, and verification of documents seemed fast. Also ok when it comes to handling withdraws.

Need to wager 3 times your deposit to be able to cash out. The most greedy rule I ever heard. I have never been in touch with a casino with so high a wager requirement for a raw deposit with no bonus. Very bad rule if you like games that is very volatile.

Hi Snippi, Thank you for your feedback. We take it all on board and utilise it to improve our services across the board. We're glad to see you had a great experience across a number of different aspects of the casino. In regards to the x3 wagering requirement, this is a pretty standard anti money laundering measure in casinos and does serve a purpose. We understand if it's not always the most convenient though. We thank you for your feedback nonetheless, Rooli Casino Reviews Team

user avatar

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