Playfastcasino

Playfast Casino - Balance removed 21550

€800

Regarding the general facts:

I have frequently played at Playfast Casino as well as other casinos operated by Marketing C.W. B.V. I was fully verified with Playfast Casino, Campeonbet, and Svenbet and have already successfully completed multiple withdrawals in the past.

I am an experienced player and am very familiar with my rights, as well as with bonus terms and conditions.

Recently, I won €7,000 on Playfast Casino. I immediately requested a withdrawal. As this casino has a withdrawal limit of €1,000 per day (with a processing time of 3–5 days), this naturally takes some time for larger sums.

After receiving the first four withdrawals, I continued to play a little with the remaining €2,000–€3,000 and was fortunate enough to increase my balance to €23,000, all of which was done on my mobile device.

The following day, my account balance was suddenly reset to €0, and my pending withdrawal was declined and confiscated.

I then received an email claiming that I had violated certain terms and conditions. These accusations were completely unfounded, as none of the alleged violations applied to me.

When I requested clarification and evidence, I only received an automated email response, and no proof or justification has been provided despite my explicit request.

Of course, no evidence exists, as I have not breached any of the terms and conditions. I did not use any bonuses, did not use a VPN, nor am I in any way connected to any betting syndicate (as was alleged).

Please assist me in resolving this matter. Otherwise, I will have no choice but to escalate this further to the relevant licensing authorities and to consider taking additional legal action.

Thank you for your attention.

Playfast Casino - They took my money

€21550

Good day, I would like to file a complaint against the bookmaker https://playfastcasino.com/ .
I verified my account, made bets PERSONALLY, on tennis.
Then I set up a withdrawal, and they took 631 dollars from me (I am attaching screenshots)
I started writing to find out what the problem was, they do not provide anything, they send the same thing to the mail. Support does not say anything.
They do not provide me with any evidence and do not say anything.

The account is verified personally to me (they indicated that the documents are fake)

I did not use VPN, I can confirm this, I used my personal permanent Internet Wi-Fi, I can provide IP at any time
Regarding fraudulent bets, this can't be, I personally placed them, I understand tennis, I can show the entire history of bets on the account.
I ask you to help me solve my problem and punish this bookmaker. They couldn't withdraw my money for 2 weeks and later they simply took it from me.
Below I attach all the screenshots of communication with support. Thank you

Playfastcasino - Big Delay 250Eur Withdrawal

$631

I initiated a withdrawal of 250€ on 5th March 2024. It's been 15 days now, and my withdrawal is still in 'Pending' status. I've contacted support, and all they respond with is:

'We regret to inform you that your request has not been processed within 72 hours due to a high volume of requests.' And 'we are unable to provide you with a specific timeframe for its completion.'

My account has been verified, and this is not my first withdrawal. The first one went smoothly within the promised 72-hour timeframe.

But now, with this another withdrawal, it has been 15 days with no explanation other than 'high volume of requests.'

I cannot recommend this site to anyone!

Playfast Casino - Cannot resolve Playfastcasino problem for a month

€250

Hi, please help me.

I saw a good level of trust in the Playfastcasino from your site and registered.

After passing verification with them, I made a deposit and played in the casino and sports.

How did I win against them? I now have 561 dollars in my account. I wanted to withdraw them, but they simply canceled my withdrawal or asked for additional documents for additional verification. I sent them all the documents they asked for on the same day. But they asked for more and more.

As a result, after confirming my documents, they informed me that we were canceling the withdrawal for an indefinite period. They don't say anything about the timing. How is it that they have a high rating for you?

I gave them about a month to check my account. But yesterday when I asked them in a chat how long it would last. They replied that they had no additional information.

Please help me.

Playfastcasino - Wont let me verify because of my old visa card

$561

Hi.

I am in the process, or I thought I was, with verifying my account to make an withdrawal.

After uploading and getting approved proof of address, proof of identity and proof of credit card used when making a deposit, they have sent me an email stating I also have another card I need to get approved.

This is an old, old visa card that is expired a long time ago, cut in half as per banks wish and thrown away. I haven't used it in a long time, I have used my new card to make my last deposits, and the old card doesn't exist anymore. I have contacted my bank but they don't have any information on it now.

Still, Playfast casino is insisting I send them an picture of this card for verification before i can withdraw the money won after deposit with my new and in use visa card.

What are the legal rights here? Do old visa card have to be verified, or is it as I understand from the rules the current Visa in use that need to be verified?

If so, I have, and they wont accept it.

Help me, please

Rejected

Playfastcasino - Again delayed payment

Hello again,

I've got a delayed payment again. I already had the same problem with Playfastcasino last year. Last time you were able to solve the problem.

I'm fully verified. I had successfully withdrawals in the past but they declined my request again. And wanted documents they already received at least once. Ok, they wanted a Selfie with my ID again AND accepted it.

Till now they received the:

Passport + Selfie twice

ID card + Selfie twice

Driver's license + selfie

Statement of account

And cellphone bill.

Now my new withdrawal request has been pending since September 6th.

Please askgamblers to help me to get the withdrawal processed.

Playfastcasino - Verification over 5 days now 5700eu

€400

Hello

Since I opened my account I had plenty of deposits without any withdrawals. Never asked for any bonus.

On the 4th of July I managed to win 5700 euros from my 3rd deposits

Day after I sent all my documents. No response at all. Sometimes waiting on chat 20 min. Nobody responds. Finally I reached someone today. She said she will write to the relevant department.

It's about verifying my account. It's been over 120 hours now.

Thank you

Playfast Casino - The deposits has not reached the account

€5700

I made 2 deposits using usdt erc20. None of them appeared in the casino despite being fully confirmed. Bots act as agents in the chat, copying the same information over and over again. In response to the first application, I received information that the answer would be provided within 24 hours. Of course, I didn't receive any reply. Total amount its 136,46 USDT

Playfast Casino - Big delay in payout of 661euros

$136.46

I am writing to you in this situation on April 24, 2023, after passing the verification at the play fast casino, I put the entire winnings in the amount of 661 euros for withdrawal in their reclamation it is indicated that they withdraw funds within 3 working days, but at the moment they have not given me back my winnings say some delays please help me to deal with them.

€661

Complaint Statistics

Resolved 13

Avg. Amount $ 3,071

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

9/10 ● 147 reviews

Top reviews from our players

Inactive user

3 years ago

9/10

This casino is going to be a new GO-TO for this gal - tons of providers, great layout, all the newest/latest/greatest games - guys, check this place out.
For those who love sportsbetting - CHECK. Live betting - CHECK.
And let's not forget the Aviator sensation of 2021/22.
It's all there! Also they have just about every possible deposit method, so, you cannot go wrong here.
The bonuses are decent, there's a calendar with upcoming events. Well done Playfast Casino, well done!

Hmm, the deposit minimum amounts are a little high for my liking, and for lack of anything else to pick out, maybe a different font on the website. There really isn't that much to dislike here.

VladiiJ

10/10

I like the simple appearance of PlayfastCasino.
It's all very clear, which for me as an avid sports bettor is a luxury to have casino experiences and sportsbook in one.

Unfortunately, there is no 24/7 live chat support yet, but I think that will certainly change with a high number of players.
Otherwise, there is not much negative to say, see for yourself.

slimani

10/10

This is a very nice-looking online casino. The site has a great layout, and the graphics look very well. They have almost all the providers that you need. The support is always helpful and nice to customers.

I highly recommend the casino. Quick verification, payment.

Disconnect

10/10

Playfastcasino has an attractive website design, a huge selection of providers and slots. There is a large selection of payment methods, there is a cryptocurrency, so there should be no problems with the withdrawal. Large selection of bonuses for every taste.
There is also a sports betting section - it's very cool! Playfastcasino support at a high level, which will help in any matter.
Withdrawal of funds is quite fast. Nice design and functionality of the site on top.
At first glance, Playfastcasino leaves the best impressions and emotions!

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