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Play Boom Casino is restricted in your country, please try these instead:

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Play Boom Casino

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 1 reviews
10/10
1 reviews
Complaint Response 3 complaints
3 days avg. 3 complaints

AskGamblers Quick Overview

Editor’s View

Upon reviewing the casino, we feel like the navigation around the site could have been better, including the use of the menu on the left of the screen. The games lobby lacked some important filtering options, which we hope can be improved in the future. 

We also found it very difficult to find any support options. There is no dedicated Support section at the bottom of the casino site, and we feel this could be made much clearer.

What we like
  • No payment fees
  • Live chat is available
  • Good game selection
What we don’t like
  • Limited live chat hours
  • Support hard to find
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Play Boom Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://playboom.com/
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information about Play Boom Casino

Play Boom Casino is an online casino offering a wide range of top games from leading providers. The site is fully licensed and regulated, and it uses SSL encryption to protect your personal and financial data.

The casino supports the latest web and mobile platforms. If you prefer the best mobile casinos, you can register on the latest smartphones and tablets, or if you’re more traditional, you can play straight from your web browser. 

We’ve reviewed the casino to gather the facts before you play and have summarised them in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Play Boom Casino. Learn more about complaints.

Show all complaints
Play Boom Casino - Casino cannot verify my account

hello

I won play at playboom casino so after i made my withdrawal i was asked to verify my account. I was asked for copy of id and proof of address, which i sent and it got approved. I then received another email on March 24 asking for a selfie and a 30 bank statement in pdf format.

I had to wait until the 1st week of april becasue my monthly statement comes out the start of the following month. I sent them my selfie and my monthly statement in pdf format with all the transactions on them.

They procceeded by sending me another email saying that my bank statement wasn't accepted because they want it to have bank account number, iban, transactions.

I wrote an email back explaining that i downloaded my statement directly from bank and it has all the transactions on it

I alsowrote to them this in the same email

"When you asked for iban, i had to google it, because I didn't even know what that is, so when i googled it it said that canada doesn't have iban number thats why i had never heard of it. Im not sure if theres confusion on your end and maybe in other countries bank statements have all these information but in canada iban doesnt exist"

I'm not sure if the verification team is confused with other countries and how they make their bank staatements (clearly something is off by asking for the iban number) but in canada the bank statement doesnt have that information, we have a void cheque though i can send them that has my account number and swift code (thats what we use in canada nit iban like they asked for) that i offered to send to them if they needed that information


I would also like to mention that the bank im using is one of the 5 major banks of canada, im pretty sure they have seen my banks statement before from the thousands of canadian players they have playing on their casino before


Please help me ask gamblers get this all sorted out.

staus Unresolved

Complaint Statistics

Avg. Amount $ 2,022
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Top reviews from our players

Very good casino. I got 200% and win 4800 with the bonus.
I received the money on my e-wallet within 2 hours. This is very good.
Good bonus rules and support.
Verification very fast.

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