Pin-up Casino

Deposit amount not credited even after 2days

ман.830

Deposit amount not credited even after sharing payment screenshot and bank statement and waited for 2days since deposit made, no mail response even after sending so many mails. No help from their class live chat service.whenever asked for the update they are giving new time frames. I am the one who made the deposit in their given upi id and I am the one who is giving proofs and statement everytime. No co operation from the side of Pinup casino.

Additional Verification delayed from last 5 months

Dear Askgamblers Team,

I want to officially complaint against pin up casino.

My account Id on pin up casino is 21566135. When I joined this casino I liked it very much and really though this is one of the very best betting site in the world.

I lost too much money here and also won. That’s a part of game but never faced any difficulty in deposits or withdrawals. But then suddenly when I started playing with high stakes something happened. Around five months back when I won continuously 4-5 bets suddenly my withdrawal declined and when I contact support they told me you need to go through additional verification before getting a withdrawal.

My account was already verified but still they told me to do additional verification. I thought okay not an issue let’s complete it.

But then when I started the additional verification process this casino started their harassment and never ending process of verification.

One by one after every five days they request some new document and when I submit after five days they again request something new.

Over time I have submitted each and every document they asked me to submit. But still my verification is not been completed. Infact my account is also blocked and I have no access to it. I have over Rs 90,000 in my account but all they are doing is delaying my verification intentionally and not allowing me to withdraw my funds.

Now, askgamblers team you are my last and only hope. Kindly help me in resolving this issue with pin up casino.

Unjust seizure of deposits totaling 75000 INR due to impossible verification deadlines

₹90,000

I am lodging this complaint against Pin-up Casino regarding two missing deposits totaling 75,000 INR (50,000 INR and 25,000 INR). Despite providing all legal proof of payment, the casino has refused to credit my account and has informed me that my funds are "lost."

Timeline of Events:

The Deposit: I made two deposits (50k and 25k), which were successfully debited from my bank but never credited to my Pin-up wallet.

Initial Evidence: I provided immediate proof via screenshots showing the Merchant Name, Date, Time, and UTR/Transaction numbers.

The Impossible Demand: The support team demanded a PDF bank statement within a 24-hour deadline.

The Obstacle: These transactions were made via Credit Card. As per banking regulations, official statements are only generated at the end of the monthly billing cycle. My bank confirmed it was impossible to generate a formal PDF statement mid-cycle.

The Rejection: I explained this limitation to Pin-up support, but they refused to extend the deadline or accept the UTR screenshots as temporary proof.

Final Submission: Once my billing cycle ended, I provided the official PDF statement. The casino then claimed that because I missed the initial "one-day deadline," my funds were forfeited.

Key Points for Mediation:

Proof of Funds: I have submitted the official PDF statement, which clearly shows the funds leaving my account and going to the casino’s payment processor.

Unreasonable Deadlines: A 24-hour deadline for a monthly credit card statement is a physical impossibility. Using this as a reason to "loot" or seize a customer's deposit is predatory and against fair gaming practices.

Enrichment: The casino has received my 75,000 INR. To keep the money without crediting my player account is a direct theft of funds.

Pin Up Casino withholds 7027 MXN violating Forced Payment Order from Curacao Ministry of Finance ID 61868027

My account (ID 61868027) was self-excluded, and the balance of $7,027 MXN must be returned.
1. Government Intervention: The Curacao
Gaming Control Board (CGCB) and the Ministry of Finance intervened in my case and ordered Pin-Up Casino to immediately transfer the funds. Evidence of the email where I notified the casino of this order is attached.
2. Evasion and Disobedience: Pin-Up has ignored the regulatory order and missed the Thursday (October 16) ultimatum. I attach evasive emails where they ask me to use the chat, ignoring the government's order.
Requested Outcome: I demand the immediate transfer of the $7,027 MXN to my registered bank account to close the case.

Rejected

$7,027

Pin - up Casino - INR 5k deposit not credited to account

I deposited 5k using Paytm on 22/9 and money got debited from my account but even after couple of hours the amount never arrived at my pin up account balance. I inquired in chat and a ticket was created TS-2189228 but on 26/9 I received an email stating my money was not received hence my balance will not be credited with 5k. I provided bank statement showing the debit of the funds but to no avail. They are keep on stating that they have not received the funds. They are not even trying to help me. I request askgamblers team to help me in this regard. Attaching Paytm screenshot and bank statement where debit under IMPS number 691092008459 is visible.

INR 20k Withdrawal is not credited to bank account

₹5,000

I requested a withdrawal of 20k on 20/9/25 at around 5am. I waited but money did not come to my bank and then I contacted the chat support and per them they created a ticket TS-2184999. After some hours I contacted them again and this time they said my withdrawal was successful at 9.31am on 20/9/25. I checked with my bank but they didn't receive it. I visited my bank today and per them there is no such credit to my account of 20k on 20/9/25 and they asked me to contact the sender because sometimes once NEFT payment is failed, it will go back to sender. When I explained this to them they are coming up with same response that it's successful and not helping me. I'm attaching all docs like my bank statement from 20/9 to 25/9 and the payslip which they have provided. please help me to get my money.

Pin-Up Casino - My additional verification is not completed since 15 July

₹20,000

I started playing on pin-up casino 5 months ago.
And this is very good casino, I enjoyed playing in this casino.
But on 15th July when i try to withdraw my funds, pin-up wanted to verify my account.
First they sent link for video verification in which they ask some questions regarding my account that i answer them, after that they want my utility bill which I sent to them, after that they want my mobile contract which I sent to them, after that they want my bank statement pdf which I sent to them, after that they want my device information from which I bet I sent them the details of the devices, then again today they want my bank statement pdf in paper format sign by the bank employee.
I already sent them the pdf of my babk statement.
Please tell me in this digital world why anyone sign the bank statement pdf in paper format why?
And they answer my every document in more than 5 working days.
They also tell me that my additional verification is completed in not more than 30 days, but it's already been more than 40 days since my verification has started.
I sent all the documents they want as soon as their message comes but they reply in more than 5 working days.
I already sent them the bank statement pdf but they want again the same document in paper format.
Why any bank employee sign that document in paper format if the bank given the bank statement pdf online.
Please help me askgamblers to resolve my issue.
Thank you.

I attach the important mail regarding this issue.
My additional verification started from 15th July.
They wanted my bank statement pdf on 11th August I sent the pdf on 12th August then they accepted ny bank statement pdf on 18th August and they wanted another information but again yesterday they want my bank statement pdf in paper format.
And after that they don't reply.
Its already been more than 40 days.
Please help me.
Thank you.

₹189,000

50000 withdrawal delayed

Dear askgamblers team,

My pinup casino id is 48779267.

I have withdrawn 50000 and it's been more than 2 days now.

As per pinup policy withdrawal time period is 24 hours.

Upon connecting to their chat support, it's not even working and the withdrawal is still pending.

When I sent an email, the support mail replied to connect to chat support and it's not working.

Pinup always holds or blocks money intentionally in 1 out of 5 withdrawals.

They have done this before also and the issue was solved by askgamblers.

Kindly intervene.

₹50,000

Pin-up Casino Complaint Stats

Resolved 83 / 83

Avg. Amount $2,138

Avg. Complaint Duration 9 days

Avg. Response Time 1 day

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Player Rating

9.4/10 ● 249 reviews

Top reviews from our players

rosehickman109

10/10

This casino offers an excellent variety of slots and table games. The interface is smooth, deposits are quick, and the overall atmosphere makes Pin Up fun to play at.

Thanks for sharing your feedback. We’re glad to know you’re enjoying the platform and its features. Our team keeps working to make the experience even smoother and more engaging.

Pin-up Casino 9 months ago

Irinasot

10/10

I often play on the Pin-up platform. Excellent service and many interesting and cool games. You can always contact support on any issue, and they will quickly help in any situation. The casino interface is interesting and convenient. I will return there again and again!

Thanks for your feedback! We're glad you enjoy the experience and appreciate your trust. It's great to know our platform and team make your time here enjoyable. We’ll keep doing our best to make every visit even better!

Pin-up Casino 9 months ago

Robert77777

10/10

I have been playing at Pin-up Casino for a short time, I am looking around more, I am not taking risks. I liked the site because of its simple registration, generous bonus program, many games and slots. The most important thing is that the support service responds quickly and helps new players. I have not withdrawn money yet, but I think there will be no problems, as soon as I do, I will write another review. You can have an interesting time here, the main thing is to control your emotions.

So far I have not noticed anything bad. It would be possible to provide more information for beginners so that they do not make stupid mistakes. During the game, some more problems will probably arise, but I will tell you about them later.

Thanks for sharing your thoughts. We’re glad you’re enjoying your experience with us and appreciate your honest feedback. We always aim to make the platform comfortable and informative for every player, and your comments help us improve. We’ll keep doing our best to ensure your time here stays positive and exciting.

Pin-up Casino 10 months ago

yasirmusanwer

10/10

I’ve had an amazing experience with this casino! The games are diverse and exciting, the payouts are fast, and the customer support is very helpful. Pin-up offers a smooth and enjoyable platform that keeps me coming back for more!

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Pin-up Casino 10 months ago

Hfanik

10/10

I’ve been playing at Pin-up Casino for a while now and I’m really impressed with the overall experience. The website design is modern, fast, and easy to navigate both on desktop and mobile. Overall, this casino truly delivers a high-quality experience for every player.

Thanks for sharing your thoughts! It’s great to know you’re enjoying the experience. We’ll keep doing our best to make every visit comfortable and enjoyable for you.

Pin-up Casino 10 months ago

alisadiqbey

1/10

Pin-Up Casino has blocked my account for no reason. There is a large amount of money in it, and they are not allowing me to play any games or withdraw my funds. If there is any development or resolution, I will change my review.

Thank you for sharing your situation. We would like to clarify that an account is never blocked without confirmed violations of the User Agreement recorded by the security team. You can always check the reason for the block in the chat on our website, where the details will be clearly explained. Please contact the support chat to get all the necessary information. Thank you for your understanding.

Pin-up Casino 10 months ago

Alexander1190

10/10

I have been playing at Pin Up Casino for several weeks and can share my impressions. The site's interface is quite bright and stylish, it immediately attracts attention. The range of games is diverse - many slots from popular developers, as well as classic table games. I especially liked the mobile version: you can comfortably play even on your phone. I would like to separately note the fast payouts and polite support service, which always responds promptly and helps resolve issues. The bonus program is also pleasing - there are both welcome bonuses and regular promotions.

Thanks for your detailed feedback! We’re really glad you’ve had a positive experience with our platform. Our team constantly works to keep the gameplay smooth, convenient, and enjoyable for everyone. We appreciate you sharing your thoughts and hope your next sessions bring even more great moments!

Pin-up Casino 10 months ago

Mario494

10/10

The Pin Up interface is very convenient, registration is quick, the process of replenishing the account is without problems and delays. I especially like the choice of slots - there are classic machines, as well as new products from popular providers. The gameplay is smooth, without lags. The casino also regularly hosts interesting promotions and tournaments, which adds additional excitement. Of the minuses - I would like more options for withdrawing funds and slightly more favorable bonus conditions, but in general, a normal casino, gives the opportunity to relax, and perhaps even earn money. If necessary, I can make the review more formal or add specific details.

Thanks for sharing your thoughts! We’re glad you enjoy the platform. We’re always working to make the experience even better, so your input really helps. Wishing you more great moments and good luck!

Pin-up Casino 10 months ago

Cook1190

10/10

I have been playing at Pin Up Casino for about six months now and I want to share my experience. I will start by saying that the site looks very bright and convenient - the retro design immediately creates a good mood. The range of games is truly impressive: there are classic slots, and modern video slots, as well as roulette, poker and other table games. I am especially pleased with the presence of a live casino with real dealers - the atmosphere is close to a real hall, which adds excitement.

I liked the bonus system and regular promotions, thanks to which you can get additional funds for the game. In the first weeks, I had a small problem with the withdrawal of funds, but the support service quickly responded and helped figure it out, which is a big plus for me.

I would like to separately note the convenience of payment systems - replenishing an account and withdrawing winnings is easy and without delays. In general, Pin Up is a reliable casino where every player will find entertainment to their taste. I recommend it to those who want to combine convenience, a variety of games and interesting bonuses.

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Pin-up Casino 10 months ago

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