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Pin-up Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 197 reviews
9.4/10
197 reviews
Complaint Response 90 complaints
1 day avg. 90 complaints

AskGamblers Quick Overview

Editor’s View

Pin-ups were famous in the 1950s, but you can now find them at an online casino bearing the same name. Pin-up Casino has its own models, giving you a warm welcome to the club.

We adore the theme and the layout of the casino. You can easily make your way to your favourite games or the latest promotional offers.

What we like
  • Withdrawals within 24 hours once approved
  • Live chat open 24/7
  • Mobile app
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Pin-up Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.pin-up.world
Established
2016
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, Turkish, Portuguese, Azerbaijani, Spanish, Kazakh, Hindi, Uzbek, French
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Social Platforms
Telegram

General Information About Pin-up Casino

Pin-up Casino is an online casino licensed and regulated by the Government of Curacao. Established in 2016, it’s home to some of the industry’s top providers, including NetEnt, Microgaming, Play’n GO, and others. This means that you’ll be spoilt for choice when it comes to game selection.

The casino is available on both desktop and mobile, so you can access it from anywhere. Registration is simple, and navigation is intuitive.

But before you hurry up and register, make sure you check out the casino rating of Pin-up Casino. Our detailed reviews show you all the pros and cons of the casino and what you should pay attention to. So, let’s get started!

StallCation

Complaints

Read the complaints other players have left for Pin-up Casino. Learn more about complaints.

Show all complaints
Pin-up Casino - Unjust seizure of deposits totaling 75000 INR due to impossible verification deadlines

I am lodging this complaint against Pin-up Casino regarding two missing deposits totaling 75,000 INR (50,000 INR and 25,000 INR). Despite providing all legal proof of payment, the casino has refused to credit my account and has informed me that my funds are "lost."

​Timeline of Events:

​The Deposit: I made two deposits (50k and 25k), which were successfully debited from my bank but never credited to my Pin-up wallet.

​Initial Evidence: I provided immediate proof via screenshots showing the Merchant Name, Date, Time, and UTR/Transaction numbers.

​The Impossible Demand: The support team demanded a PDF bank statement within a 24-hour deadline.

​The Obstacle: These transactions were made via Credit Card. As per banking regulations, official statements are only generated at the end of the monthly billing cycle. My bank confirmed it was impossible to generate a formal PDF statement mid-cycle.

​The Rejection: I explained this limitation to Pin-up support, but they refused to extend the deadline or accept the UTR screenshots as temporary proof.

​Final Submission: Once my billing cycle ended, I provided the official PDF statement. The casino then claimed that because I missed the initial "one-day deadline," my funds were forfeited.

​Key Points for Mediation:

​Proof of Funds: I have submitted the official PDF statement, which clearly shows the funds leaving my account and going to the casino’s payment processor.

​Unreasonable Deadlines: A 24-hour deadline for a monthly credit card statement is a physical impossibility. Using this as a reason to "loot" or seize a customer's deposit is predatory and against fair gaming practices.

​Enrichment: The casino has received my 75,000 INR. To keep the money without crediting my player account is a direct theft of funds.

staus Resolved
Pin-Up Casino - My additional verification is not completed since 15 July
I started playing on pin-up casino 5 months ago.
And this is very good casino, I enjoyed playing in this casino.
But on 15th July when i try to withdraw my funds, pin-up wanted to verify my account.
First they sent link for video verification in which they ask some questions regarding my account that i answer them, after that they want my utility bill which I sent to them, after that they want my mobile contract which I sent to them, after that they want my bank statement pdf which I sent to them, after that they want my device information from which I bet I sent them the details of the devices, then again today they want my bank statement pdf in paper format sign by the bank employee.
I already sent them the pdf of my babk statement.
Please tell me in this digital world why anyone sign the bank statement pdf in paper format why?
And they answer my every document in more than 5 working days.
They also tell me that my additional verification is completed in not more than 30 days, but it's already been more than 40 days since my verification has started.
I sent all the documents they want as soon as their message comes but they reply in more than 5 working days.
I already sent them the bank statement pdf but they want again the same document in paper format.
Why any bank employee sign that document in paper format if the bank given the bank statement pdf online.
Please help me askgamblers to resolve my issue.
Thank you.

I attach the important mail regarding this issue.
My additional verification started from 15th July.
They wanted my bank statement pdf on 11th August I sent the pdf on 12th August then they accepted ny bank statement pdf on 18th August and they wanted another information but again yesterday they want my bank statement pdf in paper format.
And after that they don't reply.
Its already been more than 40 days.
Please help me.
Thank you.
staus Resolved
₹189000
Pin-up Casino - Pin Up Demands Impossible Verification and Withholds Balance_Verified Account Blocked

Dear AskGamblers team,


I am submitting this complaint regarding Pin-Up Casino, which has unjustly blocked my verified account, rejected my withdrawal request, and requested verification steps from a decentralized e-wallet that are not technically possible to fulfill. Despite fully verifying my account and providing all available documentation, I am still unable to access either my funds of $1740 or my account.


Account ID: 64198437


Summary of Events:


I successfully completed the verification process, uploading my national ID, confirming my phone number, verifying my email address and even provided facial verification through their platform. Shortly after, I received an email confirming that my account had been successfully verified.


When I attempted to make a withdrawal, Pin-Up blocked my request without explanation. Upon contacting customer support, I was told to send an email with details of my e-wallet and the deposit transactions — which I did that same day.


The next day, I received a reply requesting a screenshot showing personal details proving that I am the wallet owner. In response, I sent a clear screenshot of my Trust Wallet labeled with my name, and even submitted a screen recording showing my name on the wallet while navigating through the app and highlighting the deposit transaction made to Pin-Up.


In a separate email, I was notified that my account had been blocked without any stated reason and was advised to contact support to request an unblock. I did so via live chat and was told to wait for a response within 24 hours. The next day, I received a follow-up email stating that my account had been unblocked. However, I’m still unable to access it — every login attempt resulted in the same error: “Invalid transfer data. Error code 45”


Returning to the original email thread, I was again asked to send a screenshot proving that my personal identity details were linked to my e-wallet. I explained that this is not possible, as I use Trust Wallet, a decentralized wallet that does not collect or display personal user information. I also included a screenshot from Trust Wallet’s official support channel confirming that they do not offer identity verification or KYC of any kind.

As of today, more than 5 days have passed since my last reply, and I have not received any further updates or resolution. My account remains inaccessible, and my funds remain frozen without any reason.


Key Concerns:


Pin-Up has been inconsistent and unfair in their handling of this case:

Blocking and unblocking my account without any valid justification

Confirming that my account was unblocked, when I still cannot log in

Requiring verification steps that are technically impossible for decentralized wallets

Ignoring their own verification confirmation, despite my full compliance


Failing to meet their own stated response timelines, even after I promptly sent every document and clarification they requested.


I would also like to point out that Pin-Up is deviating from standard industry procedures by requesting impossible verifications that are not supported by decentralized wallets. I have used my Trust Wallet with other licensed online platforms without ever being asked to provide such unverifiable information. This makes their demands seem arbitrary and unfair, especially considering my account had already passed full verification.


What I Request:


I respectfully ask that AskGamblers assist in:

Fully unblocking my account (this was supposedly resolved, but the account remains inaccessible)

Allow my withdrawal to be processed to the same E-Wallet used for the transaction.

Ensuring Pin-Up no longer requires impossible verifications for self-custody wallets like Trust Wallet.

Thank you for your support and attention in helping resolve this matter.


Sincerely,

< first name removed >

staus Resolved
$1740
Pin-up Casino - Not acknowledging deposit

I deposited a Flexepin voucher to the casino. I waited for more than 3 hours for it to be credited to my balance, but to no avail; nothing was credited to my account. I cajoled on their 24/7 help chat and told them about the deposit. The agent asked for a receipt and proof that I deposited the Flexepin voucher. I gave them the screenshot of my deposit transaction and the receipt of the Flexepin voucher that I bought through the online reseller RECHARGE. The voucher is only $30, not a big amount, but this is not the first that this incident has happened to me. A couple of days back, I deposited a Flexepin voucher for $100, and it took them 4 days to credit it to my balance.

And today, after the agent on the chat made a ticket for my concern, I received an email from their technical department that they didn't see any attempt that deposit such a Flexepin voucher today. I immediately emailed back and sent them a screenshot of the transaction of my Flexepin voucher today, and still, they didn't acknowledge it. When u try to chat with the agent, you can't send any messages from the 24/7 help chat of PinUp Casino.

It's not the deposit that I am into, it's the way they treated and responded to the small player like me that really makes me feel disappointed and angry.

I'm hoping to see them learn how to treat a small player like me fair and square. If you ever need proof, I'm willing to send all the evidence to support my claim.

Thank you.

staus Resolved
$30

Complaint Statistics

Resolved 80
Avg. Amount $ 2,200
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
9.4/10 197 reviews

Top reviews from our players

For the game on the Pin-up site passed a simple registration and added to your account for a small amount. Everything is good! I gave a bonus on free spins in the slot, which has already become a working one for me, now I play the bonus and want to put a small amount of money on my card. No doubt I will get winnings, casino stable in payouts.

Did not see any particular drawbacks yet. Except that the bonuses are long to play and, if you love it, you can lose all the money. So it would be good to have some safe on the site, where you could save some money.

Thank you for such a warm review! We’re glad to know that you’re having a positive experience and enjoying the game. We always listen to our players, and we’ve heard your suggestion — we’ll do our best to come up with something that makes the process even more convenient and engaging. We look forward to keeping you satisfied and living up to your trust. Thank you for choosing us!

user avatar

Pin-up offers a great gaming experience with an easy-to-use interface, Pin-up Casino has a great game selection, smooth interface, fast payouts, and exciting bonuses. It’s always fun to play and easy to navigate the site!

Wagering requirements on bonuses are quite high, and the verification process can be slow. Some withdrawal methods also take longer than expected.!!!!

Thank you for sharing your feedback! We are glad to hear that you enjoy your experience with us and find the platform comfortable and engaging. When it comes to bonus wagering, the requirements are standard within the industry, and some offers even feature lower wagering, giving you the freedom to choose what suits you best. To make your experience seamless, verification is usually completed within 5 minutes, though it can take up to 30 in some cases. If you ever run into any issues, our 24/7 live chat team is always ready to assist. Similarly, most withdrawals are processed quickly, typically within 1 minute to 24 hours. In the rare cases of delays, our specialists step in to resolve the situation promptly, ensure your funds are paid, and minimize any recurrence. We truly value your input, as it helps us improve our service and make the experience even better for all players.

user avatar

I had a great experience playing at this casino. The website is easy to use, and the game selection is impressive with fast payouts and excellent customer service. I've been playing at this casino for a few weeks now and I’m genuinely impressed with the overall experience. The site is well-designed, easy to navigate, and loads quickly on both desktop and mobile devices. The registration process was straightforward, and verifying my account was hassle-free.

The selection of games is outstanding, with a wide variety of slots, table games, and live dealer options to choose from. The bonuses and promotions are generous and regularly updated, which keeps things exciting. I especially appreciated the fast withdrawal process — I received my winnings within 24 hours, which is rare these days.

Customer support was also a highlight. I had a couple of questions when I first signed up, and the live chat agents were friendly, helpful, and responded almost immediately. Overall, Pin Up has provided one of the best online casino experiences I’ve had in a long time, and I highly recommend it to anyone looking for a trustworthy and entertaining platform.

I’ve really enjoyed my time playing at this casino. The game variety is excellent, with smooth performance on both mobile and desktop. Deposits were instant, and my withdrawal was processed within 24 hours, which I found very impressive. The customer support team was also quick to respond and polite, which made things even better.

One thing I didn’t love was that the verification process took a bit longer than expected — about two days instead of one. But once that was done, everything went smoothly. It wasn’t a huge issue, just something to be aware of.

Overall, Pin Up is a solid platform with a lot to offer. Great bonuses, quality games, and reliable service. Definitely a casino I would recommend to others.

Thank you for sharing your experience! We’re glad that your time on our platform has been comfortable and enjoyable. Regarding verification, the process usually takes from 5 to 30 minutes. It seems you may have had some difficulties, but it’s great that everything worked out in the end. We are always available and ready to help with any questions, ensuring that your experience with us remains as convenient and secure as possible. Thank you for choosing us — we will continue to work to make every session interesting and enjoyable for you.

user avatar

I have been playing at Pin Up Casino for over a year now, and I get a lot of pleasure every time. There is a huge selection of slots from leading providers, roulette, blackjack, poker and even live dealers with real croupiers. I especially like the tournaments and promotions. Pin Up Casino really attracts the attention of many players due to its variety of games, user-friendly interface and various promotions. Some of the advantages that users may like.

We appreciate you taking the time to share your thoughts! It’s great to know that you enjoy your experience with us. We always aim to provide a welcoming and smooth environment for everyone, and your support means a lot. We look forward to seeing you for many more exciting moments!

user avatar

Pin-Up casino offers a vibrant and user-friendly platform for both new and experienced players. The website design is colorful and engaging, creating an immersive experience. They provide a wide selection of slots, table games, and live casino options. The registration process is straightforward, and new users can claim attractive bonuses. I appreciate the range of payment methods available, including fast withdrawals. Customer support is helpful and available through live chat. Overall, pin-up casino is a fun and reliable choice for online gambling.

I don't see any obvious downsides. Maybe in the future I'll add something, but at the moment I like everything very much. The money always comes on time, and that's the most important thing.

Thank you for sharing your experience with us! We’re delighted to hear that your time on our platform has been smooth and enjoyable. We always aim to provide a reliable and engaging environment for all our players, and your feedback encourages us to keep improving. We look forward to welcoming you back for many more exciting moments and great experiences with us!

user avatar

I recently started playing at Pin-up Casino and I am simply delighted! The site is incredibly convenient and clear, even a beginner will find it easy to navigate. It is very nice that there are many slots for every taste - from classic to the most modern themes. I also want to note the excellent bonuses that make the game even more exciting and profitable. At Pin-up you really feel at home!

I would like to add more different bonuses and free spins, as well as more explanations in the FAQ section, so that there are fewer calls to technical support

Thank you for your feedback! We’re glad to hear that you’re enjoying your time on our platform. We will do our best to take your suggestions regarding bonuses and the FAQ section into account, to make the experience even more convenient and enjoyable. We wish you many exciting moments and a great time with us!

user avatar

I had a fantastic time playing at this casino. The games are smooth, the bonuses are generous, and the support team is always ready to help. Pin-up provides a user-friendly interface that makes everything enjoyable. Highly recommended!

Thank you for sharing your experience! We’re committed to providing a safe and enjoyable environment for all our players, and your feedback inspires us to continue improving every aspect of our platform.

user avatar

Registration on the site is fast and hassle-free. I really liked the bonus system that Pin-up Casino offers. The document verification procedure was completed quickly and without delay. I managed to withdraw my winnings twice without any problems! I didn't find any downsides, I'll continue playing and watching. The most important thing is not to get too carried away with the game and not to be a gambler, and then you can win a little.

As for the disadvantages, there are not so many of them, but I will try to tell about them too. I think that document verification is unnecessary, I'm afraid to show my documents to strangers whom I don't know. When depositing money, documents are not required, but when withdrawing, they ask... this is not entirely clear.

Thank you for sharing your thoughts with us. We understand that document verification can feel unfamiliar, but please know that this is a standard practice across all licensed and responsible platforms. Its main purpose is to ensure the safety of the platform and protect all players from fraud or misuse. We handle all personal information with strict confidentiality and take every measure to maintain a secure environment for everyone. Your trust and security are very important to us, and we appreciate your understanding.

user avatar

Pin-up Casino offers an incredible gaming experience with a wide selection of games and excellent customer service. The interface is user-friendly, and the payouts are fast and reliable. I’ve had a great time playing here, and I highly recommend it to anyone looking for a top-notch online casino. Definitely a 10/10

Thank you for your feedback! We’re thrilled to hear that you’re enjoying your experience with us. Our team is committed to providing a safe and reliable platform, and it’s great to know that our efforts are appreciated.

user avatar

I've had a great experience playing at this casino. The games are fast, payouts are reliable, and the support team is always helpful and polite. I especially enjoyed the user-friendly layout and smooth gameplay. Pin Up offers everything I look for in an online casino. Highly recommended!

Thank you so much for your kind words and recommendation! We truly appreciate your trust and are delighted to know that your experience with us has been so positive. Our team is always here to ensure you enjoy a smooth and comfortable gaming journey, and your feedback motivates us to keep improving further. We look forward to continuing to provide you with the best service and entertainment!

user avatar

Pin-up Casino News

Read all news about Pin-up Casino, check for updates and stay tuned for exclusive bonuses.

AskGamblers Turns 19 (But You Get the Presents!)
AG News AskGamblers Turns 19 (But You Get the Presents!)

Another trip around the sun, and we’re here again: it’s AskGamblers’ 19th birthday! To make sure the party is popping, we’ve teamed up with some of your favourite online casinos to bring you one-time-only exclusive bonuses available just today. What’s in each gift box, you ask? Why, 19 Free Spins - and then some!19 Free Spins for Our 19th Birthday - On the House!Have you grabbed yourself a slice of chocolate birthday cake? Then we can get this party started!Here are all the exclusive bonuses available just today on AskGamblers’ 19th birthday. (And guess what? Most of them are no deposit bonuses!)Before the celebration officially begins, let us remind you to read each bonus Terms and Conditions carefully, pay attention to wagering requirements, and don’t forget to grab the special bonus code attached to each birthday deal - you’re gonna need it! Ready to join our special birthday celebration? Just snag a bonus (or two, or three… or however many you wish!), and have fun playing your exclusive Free Spins - they’re on the house!

Get in on Pin-up Casino's Special Euro 2024 Promotion
Promotion Get in on Pin-up Casino's Special Euro 2024 Promotion

The time all football fans have been waiting for has arrived! EURO-2024 is starting, and to mark this epic moment, the famous bookmaker Pin-up Casino has launched the Eurofest promotion. With a total prize pool of R$250,000, this party runs from 14 June to 15 July and has four exciting stages. To win, you need to accumulate as many points as possible.Each stage has its own way of adding points. In the first phase (14 June to 22nd), the points are calculated as the total value of the bets placed; in the second stage (22-29 June), the total winning amount counts. In the third phase (29 June to 6 July), you will be looking for the sum of the odds of winning bets and bets placed. Finally, the fourth stage (6-15 July) follows the same rules as the third phase.The points are reset at the end of each stage, so everyone starts again. Oh, and only bets made with real money count, so keep that in mind.The total prize of R$250,000 will be divided among 600 lucky people who stand out at each stage of Eurofest.Distribution of prizes from the 1st to 4th phases of the promotion.Cash Prizes for Real Balance:1st place – R$5,000;2nd place – R$4,000;3rd place – R$3,500;4th place – R$3,000;5th place – R$2,000;6-10th place – R$1,000;Cash prizes for a bonus balance:11-25th place – R$500 Bonus Sport;Cash prizes for bonus balance + free bets:26th–50th places – R$250 Bonus Sport + R$250 Free Bet;51st–75th places – R$150 Bonus Sport + R$150 Free Bet;Free Bets:76th–100th places – R$250 Free Bet;101st–150th places – R$125 Free Bet.In addition to the basic betting rules, such as the minimum bet worth 5 reais and using only real money, there are other important tips: it is only worth betting on EURO-2024 games, and the odds must be above 1.4 for simple bets and 1.8 for multiple bets.This is essential, so pay attention.Anyone who wants to participate in the Pin-up Casino Eurofest must register with the bookmaker. If you don't have it yet, it's quick to register. If you are already a customer, just log in and activate your participation in Eurofest with one click. Once this is done, you will automatically go through all the steps.Now is the time to bet on the EURO-2024 games, accumulate points and fight for the final prize!Don't miss this incredible opportunity to show your skills and win big in PIN-UP Bet's Eurofest promotion. With fair rules and an exciting dynamic, everyone can be one of the 600 winners who will share the total prize of 250,000 reais.Good luck!

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