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Pin-up Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 197 reviews
9.4/10
197 reviews
Complaint Response 90 complaints
1 day avg. 90 complaints

AskGamblers Quick Overview

Editor’s View

Pin-ups were famous in the 1950s, but you can now find them at an online casino bearing the same name. Pin-up Casino has its own models, giving you a warm welcome to the club.

We adore the theme and the layout of the casino. You can easily make your way to your favourite games or the latest promotional offers.

What we like
  • Withdrawals within 24 hours once approved
  • Live chat open 24/7
  • Mobile app
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Pin-up Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.pin-up.world
Established
2016
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, Turkish, Portuguese, Azerbaijani, Spanish, Kazakh, Hindi, Uzbek, French
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Social Platforms
Telegram

General Information About Pin-up Casino

Pin-up Casino is an online casino licensed and regulated by the Government of Curacao. Established in 2016, it’s home to some of the industry’s top providers, including NetEnt, Microgaming, Play’n GO, and others. This means that you’ll be spoilt for choice when it comes to game selection.

The casino is available on both desktop and mobile, so you can access it from anywhere. Registration is simple, and navigation is intuitive.

But before you hurry up and register, make sure you check out the casino rating of Pin-up Casino. Our detailed reviews show you all the pros and cons of the casino and what you should pay attention to. So, let’s get started!

StallCation

Complaints

Read the complaints other players have left for Pin-up Casino. Learn more about complaints.

Show all complaints
Pin-up Casino - Unjust seizure of deposits totaling 75000 INR due to impossible verification deadlines

I am lodging this complaint against Pin-up Casino regarding two missing deposits totaling 75,000 INR (50,000 INR and 25,000 INR). Despite providing all legal proof of payment, the casino has refused to credit my account and has informed me that my funds are "lost."

​Timeline of Events:

​The Deposit: I made two deposits (50k and 25k), which were successfully debited from my bank but never credited to my Pin-up wallet.

​Initial Evidence: I provided immediate proof via screenshots showing the Merchant Name, Date, Time, and UTR/Transaction numbers.

​The Impossible Demand: The support team demanded a PDF bank statement within a 24-hour deadline.

​The Obstacle: These transactions were made via Credit Card. As per banking regulations, official statements are only generated at the end of the monthly billing cycle. My bank confirmed it was impossible to generate a formal PDF statement mid-cycle.

​The Rejection: I explained this limitation to Pin-up support, but they refused to extend the deadline or accept the UTR screenshots as temporary proof.

​Final Submission: Once my billing cycle ended, I provided the official PDF statement. The casino then claimed that because I missed the initial "one-day deadline," my funds were forfeited.

​Key Points for Mediation:

​Proof of Funds: I have submitted the official PDF statement, which clearly shows the funds leaving my account and going to the casino’s payment processor.

​Unreasonable Deadlines: A 24-hour deadline for a monthly credit card statement is a physical impossibility. Using this as a reason to "loot" or seize a customer's deposit is predatory and against fair gaming practices.

​Enrichment: The casino has received my 75,000 INR. To keep the money without crediting my player account is a direct theft of funds.

staus Resolved
Pin-Up Casino - My additional verification is not completed since 15 July
I started playing on pin-up casino 5 months ago.
And this is very good casino, I enjoyed playing in this casino.
But on 15th July when i try to withdraw my funds, pin-up wanted to verify my account.
First they sent link for video verification in which they ask some questions regarding my account that i answer them, after that they want my utility bill which I sent to them, after that they want my mobile contract which I sent to them, after that they want my bank statement pdf which I sent to them, after that they want my device information from which I bet I sent them the details of the devices, then again today they want my bank statement pdf in paper format sign by the bank employee.
I already sent them the pdf of my babk statement.
Please tell me in this digital world why anyone sign the bank statement pdf in paper format why?
And they answer my every document in more than 5 working days.
They also tell me that my additional verification is completed in not more than 30 days, but it's already been more than 40 days since my verification has started.
I sent all the documents they want as soon as their message comes but they reply in more than 5 working days.
I already sent them the bank statement pdf but they want again the same document in paper format.
Why any bank employee sign that document in paper format if the bank given the bank statement pdf online.
Please help me askgamblers to resolve my issue.
Thank you.

I attach the important mail regarding this issue.
My additional verification started from 15th July.
They wanted my bank statement pdf on 11th August I sent the pdf on 12th August then they accepted ny bank statement pdf on 18th August and they wanted another information but again yesterday they want my bank statement pdf in paper format.
And after that they don't reply.
Its already been more than 40 days.
Please help me.
Thank you.
staus Resolved
₹189000
Pin-up Casino - Pin Up Demands Impossible Verification and Withholds Balance_Verified Account Blocked

Dear AskGamblers team,


I am submitting this complaint regarding Pin-Up Casino, which has unjustly blocked my verified account, rejected my withdrawal request, and requested verification steps from a decentralized e-wallet that are not technically possible to fulfill. Despite fully verifying my account and providing all available documentation, I am still unable to access either my funds of $1740 or my account.


Account ID: 64198437


Summary of Events:


I successfully completed the verification process, uploading my national ID, confirming my phone number, verifying my email address and even provided facial verification through their platform. Shortly after, I received an email confirming that my account had been successfully verified.


When I attempted to make a withdrawal, Pin-Up blocked my request without explanation. Upon contacting customer support, I was told to send an email with details of my e-wallet and the deposit transactions — which I did that same day.


The next day, I received a reply requesting a screenshot showing personal details proving that I am the wallet owner. In response, I sent a clear screenshot of my Trust Wallet labeled with my name, and even submitted a screen recording showing my name on the wallet while navigating through the app and highlighting the deposit transaction made to Pin-Up.


In a separate email, I was notified that my account had been blocked without any stated reason and was advised to contact support to request an unblock. I did so via live chat and was told to wait for a response within 24 hours. The next day, I received a follow-up email stating that my account had been unblocked. However, I’m still unable to access it — every login attempt resulted in the same error: “Invalid transfer data. Error code 45”


Returning to the original email thread, I was again asked to send a screenshot proving that my personal identity details were linked to my e-wallet. I explained that this is not possible, as I use Trust Wallet, a decentralized wallet that does not collect or display personal user information. I also included a screenshot from Trust Wallet’s official support channel confirming that they do not offer identity verification or KYC of any kind.

As of today, more than 5 days have passed since my last reply, and I have not received any further updates or resolution. My account remains inaccessible, and my funds remain frozen without any reason.


Key Concerns:


Pin-Up has been inconsistent and unfair in their handling of this case:

Blocking and unblocking my account without any valid justification

Confirming that my account was unblocked, when I still cannot log in

Requiring verification steps that are technically impossible for decentralized wallets

Ignoring their own verification confirmation, despite my full compliance


Failing to meet their own stated response timelines, even after I promptly sent every document and clarification they requested.


I would also like to point out that Pin-Up is deviating from standard industry procedures by requesting impossible verifications that are not supported by decentralized wallets. I have used my Trust Wallet with other licensed online platforms without ever being asked to provide such unverifiable information. This makes their demands seem arbitrary and unfair, especially considering my account had already passed full verification.


What I Request:


I respectfully ask that AskGamblers assist in:

Fully unblocking my account (this was supposedly resolved, but the account remains inaccessible)

Allow my withdrawal to be processed to the same E-Wallet used for the transaction.

Ensuring Pin-Up no longer requires impossible verifications for self-custody wallets like Trust Wallet.

Thank you for your support and attention in helping resolve this matter.


Sincerely,

< first name removed >

staus Resolved
$1740
Pin-up Casino - Not acknowledging deposit

I deposited a Flexepin voucher to the casino. I waited for more than 3 hours for it to be credited to my balance, but to no avail; nothing was credited to my account. I cajoled on their 24/7 help chat and told them about the deposit. The agent asked for a receipt and proof that I deposited the Flexepin voucher. I gave them the screenshot of my deposit transaction and the receipt of the Flexepin voucher that I bought through the online reseller RECHARGE. The voucher is only $30, not a big amount, but this is not the first that this incident has happened to me. A couple of days back, I deposited a Flexepin voucher for $100, and it took them 4 days to credit it to my balance.

And today, after the agent on the chat made a ticket for my concern, I received an email from their technical department that they didn't see any attempt that deposit such a Flexepin voucher today. I immediately emailed back and sent them a screenshot of the transaction of my Flexepin voucher today, and still, they didn't acknowledge it. When u try to chat with the agent, you can't send any messages from the 24/7 help chat of PinUp Casino.

It's not the deposit that I am into, it's the way they treated and responded to the small player like me that really makes me feel disappointed and angry.

I'm hoping to see them learn how to treat a small player like me fair and square. If you ever need proof, I'm willing to send all the evidence to support my claim.

Thank you.

staus Resolved
$30

Complaint Statistics

Resolved 80
Avg. Amount $ 2,200
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
9.4/10 197 reviews

Top reviews from our players

I have been playing at Pin-up Casino for a short time, I am looking around more, I am not taking risks. I liked the site because of its simple registration, generous bonus program, many games and slots. The most important thing is that the support service responds quickly and helps new players. I have not withdrawn money yet, but I think there will be no problems, as soon as I do, I will write another review. You can have an interesting time here, the main thing is to control your emotions.

So far I have not noticed anything bad. It would be possible to provide more information for beginners so that they do not make stupid mistakes. During the game, some more problems will probably arise, but I will tell you about them later.

Thanks for sharing your thoughts. We’re glad you’re enjoying your experience with us and appreciate your honest feedback. We always aim to make the platform comfortable and informative for every player, and your comments help us improve. We’ll keep doing our best to ensure your time here stays positive and exciting.

user avatar

I’ve had an amazing experience with this casino! The games are diverse and exciting, the payouts are fast, and the customer support is very helpful. Pin-up offers a smooth and enjoyable platform that keeps me coming back for more!

Thanks for your feedback! We’re glad to know you’re enjoying the experience with us. We’ll keep doing our best to make your time here fun and comfortable.

user avatar

I’ve been playing at Pin-up Casino for a while now and I’m really impressed with the overall experience. The website design is modern, fast, and easy to navigate both on desktop and mobile. Overall, this casino truly delivers a high-quality experience for every player.

Thanks for sharing your thoughts! It’s great to know you’re enjoying the experience. We’ll keep doing our best to make every visit comfortable and enjoyable for you.

user avatar

Pin-Up Casino has blocked my account for no reason. There is a large amount of money in it, and they are not allowing me to play any games or withdraw my funds. If there is any development or resolution, I will change my review.

Thank you for sharing your situation. We would like to clarify that an account is never blocked without confirmed violations of the User Agreement recorded by the security team. You can always check the reason for the block in the chat on our website, where the details will be clearly explained. Please contact the support chat to get all the necessary information. Thank you for your understanding.

user avatar

I have been playing at Pin Up Casino for several weeks and can share my impressions. The site's interface is quite bright and stylish, it immediately attracts attention. The range of games is diverse - many slots from popular developers, as well as classic table games. I especially liked the mobile version: you can comfortably play even on your phone. I would like to separately note the fast payouts and polite support service, which always responds promptly and helps resolve issues. The bonus program is also pleasing - there are both welcome bonuses and regular promotions.

Thanks for your detailed feedback! We’re really glad you’ve had a positive experience with our platform. Our team constantly works to keep the gameplay smooth, convenient, and enjoyable for everyone. We appreciate you sharing your thoughts and hope your next sessions bring even more great moments!

user avatar

The Pin Up interface is very convenient, registration is quick, the process of replenishing the account is without problems and delays. I especially like the choice of slots - there are classic machines, as well as new products from popular providers. The gameplay is smooth, without lags. The casino also regularly hosts interesting promotions and tournaments, which adds additional excitement. Of the minuses - I would like more options for withdrawing funds and slightly more favorable bonus conditions, but in general, a normal casino, gives the opportunity to relax, and perhaps even earn money. If necessary, I can make the review more formal or add specific details.

Thanks for sharing your thoughts! We’re glad you enjoy the platform. We’re always working to make the experience even better, so your input really helps. Wishing you more great moments and good luck!

user avatar

I have been playing at Pin Up Casino for about six months now and I want to share my experience. I will start by saying that the site looks very bright and convenient - the retro design immediately creates a good mood. The range of games is truly impressive: there are classic slots, and modern video slots, as well as roulette, poker and other table games. I am especially pleased with the presence of a live casino with real dealers - the atmosphere is close to a real hall, which adds excitement.

I liked the bonus system and regular promotions, thanks to which you can get additional funds for the game. In the first weeks, I had a small problem with the withdrawal of funds, but the support service quickly responded and helped figure it out, which is a big plus for me.

I would like to separately note the convenience of payment systems - replenishing an account and withdrawing winnings is easy and without delays. In general, Pin Up is a reliable casino where every player will find entertainment to their taste. I recommend it to those who want to combine convenience, a variety of games and interesting bonuses.

Thank you for sharing your detailed experience! We’re glad to know you’ve enjoyed your time with us. It’s great that you appreciate the atmosphere and service — we always aim to make the gaming experience smooth, exciting, and enjoyable for every player.

user avatar

Pin-up is one of my favorite platforms. In my opinion, it's a casino with modern conditions and a level above average. I was impressed by the entertainment catalog: I found a few slot machines that interested me and decided to try playing. Then I tried other games as well. What particularly attracted me was the ability to pay with cryptocurrency and the quick withdrawal to e-wallets. Overall, it's an excellent place for those who want to try their luck and enjoy the game.

This is my favorite casino, it's hard to find fault with it. However, when I first started playing, there were occasional delays with withdrawals, which was a bit disappointing. Now I no longer encounter such issues. I'd also like to see more game options in the future, although there are already plenty of them. Overall, the casino leaves a pleasant impression, and I continue to enjoy playing here.

Thank you for such a thoughtful review! We’re pleased to know that our platform has earned your trust and become one of your favorites. It’s great that you enjoy the atmosphere and variety of games — we always strive to create a space where every player feels comfortable and can fully enjoy the process. We’ll definitely keep improving to make your experience even more enjoyable and engaging. Your support means a lot to us!

user avatar

I have been using Pin-up.bet for several months now and am generally happy with the platform. Convenient and clear interface, easy to understand even for a beginner. Wide choice of sports events and gambling games, good line and competitive odds. I am especially pleased with the prompt and polite support service, ready to quickly help if questions arise. Payments are made on time, without delays, which inspires confidence. Sometimes there is a long processing of large payments, but overall, the platform is reliable and interesting for playing.

I recently tried my luck at a fantastic online casino, and I must say that my experience was nothing short of wonderful! From the moment I logged in, I was greeted with an incredible variety of games that kept me entertained for hours on end. Whether I was in the mood for classic table games or thrilling slots, there was something for everyone. The user interface was not only visually appealing but also very smooth and easy to navigate, which made my gaming experience enjoyable and hassle-free.

One of the standout features of this online casino was the generous bonuses that were readily available. These promotions added an extra layer of excitement to my gaming sessions, allowing me to explore different games and maximize my chances of winning. Additionally, I found the customer support team to be prompt and incredibly helpful whenever I had questions or needed assistance. They truly went above and beyond to ensure that my experience was as seamless as possible.

Overall, I highly recommend this online casino to anyone who is seeking a blend of fun and excitement in a gaming environment. Pin-up has definitely exceeded my expectations, and I look forward to returning for more thrilling gaming adventures in the future! It’s truly a gem in the world of online entertainment.

Sometimes maintenance occurs at the most inconvenient times. As a result, I occasionally get kicked out of the game and have to wait for the maintenance to be completed. This can be quite frustrating, especially when it happens during crucial moments in gameplay. It's particularly bothersome when I'm in the middle of a key match or trying to complete a challenging level, and suddenly I find myself disconnected. The anticipation of when I will be able to log back in and continue can add to the annoyance, especially if I have to wait for an extended period. It would be great if maintenance schedules could be more predictable or announced well in advance to help players plan their gaming sessions accordingly.

Thank you for your review! We’re really glad to know that you’ve had a great experience with us and appreciate your detailed feedback. We understand how inconvenient unexpected maintenance can be, especially during active gameplay. We’ll definitely think about how to improve our notifications and inform players better and earlier about upcoming technical work. Thanks for sharing your thoughts — your input truly helps us get better!

user avatar

Pin-up Casino News

Read all news about Pin-up Casino, check for updates and stay tuned for exclusive bonuses.

AskGamblers Turns 19 (But You Get the Presents!)
AG News AskGamblers Turns 19 (But You Get the Presents!)

Another trip around the sun, and we’re here again: it’s AskGamblers’ 19th birthday! To make sure the party is popping, we’ve teamed up with some of your favourite online casinos to bring you one-time-only exclusive bonuses available just today. What’s in each gift box, you ask? Why, 19 Free Spins - and then some!19 Free Spins for Our 19th Birthday - On the House!Have you grabbed yourself a slice of chocolate birthday cake? Then we can get this party started!Here are all the exclusive bonuses available just today on AskGamblers’ 19th birthday. (And guess what? Most of them are no deposit bonuses!)Before the celebration officially begins, let us remind you to read each bonus Terms and Conditions carefully, pay attention to wagering requirements, and don’t forget to grab the special bonus code attached to each birthday deal - you’re gonna need it! Ready to join our special birthday celebration? Just snag a bonus (or two, or three… or however many you wish!), and have fun playing your exclusive Free Spins - they’re on the house!

Get in on Pin-up Casino's Special Euro 2024 Promotion
Promotion Get in on Pin-up Casino's Special Euro 2024 Promotion

The time all football fans have been waiting for has arrived! EURO-2024 is starting, and to mark this epic moment, the famous bookmaker Pin-up Casino has launched the Eurofest promotion. With a total prize pool of R$250,000, this party runs from 14 June to 15 July and has four exciting stages. To win, you need to accumulate as many points as possible.Each stage has its own way of adding points. In the first phase (14 June to 22nd), the points are calculated as the total value of the bets placed; in the second stage (22-29 June), the total winning amount counts. In the third phase (29 June to 6 July), you will be looking for the sum of the odds of winning bets and bets placed. Finally, the fourth stage (6-15 July) follows the same rules as the third phase.The points are reset at the end of each stage, so everyone starts again. Oh, and only bets made with real money count, so keep that in mind.The total prize of R$250,000 will be divided among 600 lucky people who stand out at each stage of Eurofest.Distribution of prizes from the 1st to 4th phases of the promotion.Cash Prizes for Real Balance:1st place – R$5,000;2nd place – R$4,000;3rd place – R$3,500;4th place – R$3,000;5th place – R$2,000;6-10th place – R$1,000;Cash prizes for a bonus balance:11-25th place – R$500 Bonus Sport;Cash prizes for bonus balance + free bets:26th–50th places – R$250 Bonus Sport + R$250 Free Bet;51st–75th places – R$150 Bonus Sport + R$150 Free Bet;Free Bets:76th–100th places – R$250 Free Bet;101st–150th places – R$125 Free Bet.In addition to the basic betting rules, such as the minimum bet worth 5 reais and using only real money, there are other important tips: it is only worth betting on EURO-2024 games, and the odds must be above 1.4 for simple bets and 1.8 for multiple bets.This is essential, so pay attention.Anyone who wants to participate in the Pin-up Casino Eurofest must register with the bookmaker. If you don't have it yet, it's quick to register. If you are already a customer, just log in and activate your participation in Eurofest with one click. Once this is done, you will automatically go through all the steps.Now is the time to bet on the EURO-2024 games, accumulate points and fight for the final prize!Don't miss this incredible opportunity to show your skills and win big in PIN-UP Bet's Eurofest promotion. With fair rules and an exciting dynamic, everyone can be one of the 600 winners who will share the total prize of 250,000 reais.Good luck!

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