General Information about Ninlay Casino
Ninlay Casino is an online casino site with an excellent portfolio of games from multiple providers and game studios.
The signup process is straightforward, and you can check the best casino offers available further down the page. The casino is available across multiple devices, which means you can use their mobile casino on the go.
The casino is available in multiple languages, which we have listed above. Once you’ve read our casino reviews and sign up, you’ll also benefit from a VIP Program. You can earn exclusive rewards and perks based on your gaming activity, and there’s a bonus shop. You’ll be able to exchange your points for bonus money, free spins and more.
Payment Information and Options at Ninlay Casino
The casino supports multiple payment methods. You’ll see which ones are supported when you open the cashier. It’s also a cryptocurrency casino so you’ll see more ways to fund your account. The minimum deposit is €10 but it can vary.
You must verify your account before you can make a withdrawal. To upload your documents, log into your account and go to your profile. You can also attach your documents to a secure email and send them to the KYC department. The casino aims to review documents within 1-3 business days.
Once you request a withdrawal, the casino aims to process it within three business days. The finance department works Monday to Friday which means there are no weekend withdrawals.
Withdrawals are processed depending on the monthly withdrawal limits which is determined by your VIP level. The full table is available in the casinos terms and conditions and it runs on a 90-day period. You can also have up to three pending withdrawals in your account at the same time.
Customer Support at Ninlay Casino
If you need to contact the casino at any time, you can use the live chat feature. You’ll find live chat located in the help centre and their agents are available 24/7. Within the live chat feature, you’ll see commonly asked questions which may be useful. If not, you can proceed to contact someone to talk to.
In our experience, the live chat agent was friendly and professional. They were quick at replying with no waiting times and we have no issues to report.
However, if you need another source of support, you can also email the casino. You’ll find the email address in the help centre. It’s also worth noting that the help centre covers various topics, including payments, verification and other hot topics.
Games at Ninlay Casino
You’ll find plenty of games to keep you busy, including thousands of online slots. You can list all of the gaming providers in the main lobby to see which ones are supported in your country. It's also a good way to filter down the game results and help you find your favourites.
You’ll enjoy thousands of slots, and exclusive titles or you can try the casinos selection of table games. There are card games, dice games and other popular variations. The casino also has a mix of video poker games, all found within the same section.
If you want something more immersive, you can try the live casino games. These are available in demo mode, then you can join the live dealers if you want to play in real mode. You can also be joined by other real players.
Ninlay Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling and has certain measures in place. The casino also supports self-exclusion which means you can take a break when you need it.
You must send an email to request self-exclusion and they will close your account within 24 hours.
After submitting the first withdrawal request and verification, 3 days passed and there were still no funds. After contacting livechat, they wrote to me that full verification may take up to 10 days and that I will receive an email. After 11 days with no response and repeated contact with support, they asked for the documents they already have. After sending them again and talking on live chat, I was supposed to receive an e-mail with information. I didn't get it. After contact again, they wanted proof of wealth. After sending them documents from work, they said they wanted information about the "transaction history of the method used to load the jeton." I sent them confirmation from the bank of loading the jeton and screenshots from another bookmaker that had previously paid me the funds. They rejected it. I wrote about it on live chat and they were supposed to verify it, and then I was supposed to receive an e-mail from them. Of course I didn't get it. 15 days have passed since the withdrawal attempt and the circus continues. Avoid this site at all costs. Additionally, there is no information about the license number, and there is no information about this website on the most popular jurisdiction websites. Possible fraud.