N1Bet Casino Complaints
N1Bet Casino Complaint Stats
Like I said in my opinion, and if yous disagree with my perspective and evidence for my reasoning and the belief that my complaint isn't justified then don't approve my post however I'd really hate to not have anyone in my corner regarding this matter as it's quite daunting when they have all the power and I'm on my own.
I've attempted to withdraw $1050 on the 27th and ended up cancelling on the 29th thinking I'd try make a smaller withdrawal to see if it was processed in the usual timeframe of approximately 6-9hours, I played with remaining funds and ended up managing to win another 1000+ so I ended up cancelling all withdrawals and initiated a $2200 withdrawal as of the 30th at 1:30pm local time, its been 72 hours and again, nothing.
Support has insisted that it has nothing to do with withdrawal amount or anything else, that I'm just "in the queue" still, I feel deceived by the responses, if they told me to just wait instead of giving me "reasons" that don't make sense to me, I wouldn't be so on edge / agitated by the situation.
As stated, I've had numerous withdrawals and none ever took more than 9 hours. I'd greatly appreciate any form of help or advice here, if I've mislabeled my title please advise me a better way of phrasing it I'm tired and haven't been sleeping the best due to the frustration and stress I've been feeling since winning this money and attempting to receive it. It's not just a 72 hour wait, it was a 48* hour wait, now 72hours, thanks guys...
Resolved
I made my first deposit and lost the funds. After that, I made a second deposit and received a €100 bonus. Using this bonus, I won approximately €700.
I requested a withdrawal, but it was cancelled. The casino informed me that the maximum amount that could be withdrawn from the bonus was €500, so €200 was removed from my balance. I accepted this decision and submitted a new withdrawal request for the remaining €500.
The next day, I discovered that my account had been deactivated.
Because the account is deactivated, I can no longer contact customer support through the live chat. I also sent a message by email, but I have not received a response.
At the moment, €500 remains unpaid. My account has been closed, and I have not been given any clear explanation about what will happen to my remaining balance or how I can withdraw it.
I kindly ask AskGamblers to help me recover the €500 that remains on my account and to ask N1Bet to explain why my account was deactivated while there was still an outstanding balance.
P.S. My account was fully verified through the Sumsub verification system. I successfully provided my identity documents, selfie, and proof of address
Resolved
The platform immediately placed my funds into a 'Reserved' status and has held them for over 48 hours. I have emailed customer support over 10 times attempting to get an update, and the casino has completely ignored every single message. They have also disabled manual live chat access
Resolved
Dear Ask Gamblers.
I am reaching out regarding a serious issue with N1Bet Casino related to an unpaid prize from the "Spin & Win: Diamond Edition" tournament by Pragmatic Play, held between October 24 and October 31, 2025.
I participated actively and reached 1st place, which corresponds to a €10,000 prize according to the tournament rules. I have attached screenshots showing my rank and the prize table clearly.
My account was fully verified and I was able to deposit and withdraw funds without any issues during my time at the casino. In fact, I successfully made several transactions, including a withdrawal of funds, which shows that everything was in order.
After multiple follow-ups, I received the following responses from N1Bet:
At first, I was told the delay was due to the provider not yet sending results.
Then, I was informed that all promotions, bonuses, and prizes are now unavailable to me due to my "reward status."
However, this decision was never communicated prior to or during the tournament, which I was allowed to participate in.
I continued to ask for clarity and have been repeatedly told the matter is under review.
And now, without any warning or justification, my player account has been disabled (see attached screenshot). This happened shortly after I insisted once again on receiving the prize I had clearly earned. It feels like an unfair retaliation.
This situation has now been ongoing, and I believe I have exhausted all internal channels.
I kindly ask to investigate this issue and help ensure the tournament prize is fairly awarded.
Thank you in advance for your support.
Best regards,
Resolved
I am resubmitting this complaint because, despite the passage of time, I still have not received my $1,000, and the information provided by N1 Bet has become increasingly contradictory.
The casino has previously stated that their payment provider confirmed the funds were returned to them on 26 May 2026 after my bank rejected the transaction. My bank has confirmed that the funds were never credited to my account and that they were returned to the sender.
Despite the casino acknowledging that the payment provider received the funds back on 26 May 2026, I have still not been refunded. Instead, I continue to receive generic responses stating that they are “checking with the payment provider” and asking for more patience.
This is what I find contradictory. If the payment provider confirmed receipt of the returned funds over seven weeks ago, I do not understand what remains to be investigated. The casino has been unable to provide any clear explanation for the ongoing delay, any evidence of further action being taken, or any timeframe for when my money will be returned.
I have made every reasonable effort to resolve this matter directly with the casino and have been patient throughout the process. However, after more than seven weeks, I am still without my $1,000 and have received no meaningful update or resolution.
I respectfully ask AskGamblers to reopen and review this complaint. The issue is no longer simply a processing delay—it is the casino’s continued failure to return funds that they have acknowledged were received back from the payment provider, while providing conflicting and repetitive information instead of resolving the matter.
I would appreciate AskGamblers’ assistance in obtaining a clear explanation from the casino and, most importantly, the immediate return of my $1,000.
Resolved
So, my opinion about this is the following: they will ask you about lots of documents and will try to decline your requests until you will lose your money or you will give up. All another casinos where i played, did the withdraw in a matter of hours. I have no idea if i will see my money but at least i tried to let anyone know to avoid this.
Resolved
Resolved
I had a verified player account with the casino and had previously made deposits and withdrawals without any issues. My identity verification (KYC) was completed, and the casino had already processed a withdrawal for me in the past.
Recently, I played in the live casino section (blackjack and roulette) and won approximately €28,000. When I attempted to withdraw my balance, the casino suddenly blocked and closed my account.
After contacting their support team, they informed me that my account was closed under their Anti-Fraud Policy and vaguely accused me of fraudulent activity. However, they have not provided any specific explanation or evidence to support this claim.
I strongly deny these accusations. I only used one account under my real identity and played normally on the platform. Before the account was closed, I took a screenshot showing my balance of approximately €28,000, and I have saved all email correspondence with the casino.
I am not trying to recover gambling losses. I am simply requesting that the casino release the balance that was in my account before it was closed.
I am happy to provide all evidence, including screenshots, account verification, and payment history.
I respectfully ask for assistance in resolving this dispute and for the casino to process the withdrawal of my funds.
Resolved
Timeline of Events:
1. Initially, I encountered consistent errors when attempting to submit a withdrawal on their website. Support confirmed I only needed an additional $19.03 in wagering. After completing this, the website still blocked the request. While Support claimed to escalate the issue, I investigated the browser console logs (F12). The system error log explicitly stated “withdrawal is currently not available as the deposit was not wagered enough times. Remaining status: 1798.6/1800.0”. After completing this final amount, the system successfully allowed the submission. This technically proves that the website’s backend was programmed to accept 1x wagering as the fulfillment of the requirement.
2. My KYC was already fully approved long ago. However, my first request was rejected with a demand for additional bank account information and transaction records. I provided all requested documents immediately.
3. After submitting the bank info, I was told by an agent that "everything is in order" and was instructed to request the withdrawal again. However, both my 2nd and 3rd requests were rejected, with the finance team suddenly claiming my wagering requirements were not met.
4. I contacted support to clarify the rules. The agent provided T&C 9.6, which explicitly states: "Any deposit has to be wagered 1 time (player must place bets one time of their deposit amount) before the withdrawal of funds connected to this deposit is available… If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times."
5. After I cited their own terms and provided proof of compliance, my 4th request was still canceled without any reason or explanation provided. Three follow-up emails sent to their support team have been ignored.
I can provide corresponding screenshots and evidence for every single detail mentioned above if needed.
Resolved
I am submitting a complaint regarding delayed withdrawals at N1bet.
Clause 11.7 of the casino’s Terms and Conditions states:
“The withdrawal request are processed from 0 to 24 hours depending on the chosen payment method, but, please, keep in mind that some web wallets take up to 1 day to process the withdrawal request.”
The current withdrawal requests are as follows: €500 requested on 1 February at 22:56, €300 requested on 1 February at 23:00, and €350.25 requested on 2 February at 01:26. All three withdrawals remain in pending status well beyond the 24-hour timeframe set out in Clause 11.7.
When I contacted live chat to ask why Clause 11.7 was not being applied, I received multiple, contradictory explanations. Agent Aphrodite initially stated the delay was due to “traffic on the website.” She then changed the explanation to “added verification.” She then changed it again, stating I was “verified on the website but not verified on the system,” a distinction not defined anywhere in the Terms and Conditions. These explanations are mutually inconsistent and none are supported by the published Terms.
In a subsequent live chat with agent Massimo, I was repeatedly told that withdrawals may take up to 72 hours, despite my pointing out that Clause 11.7 specifies a 0–24 hour processing period. When I explained that the only clause referencing a 72-hour period applies only when a player needs to be verified first, and that I am already verified (and withdrew successfully just a few days ago), the agent did not contradict or challenge this interpretation. Instead, he continued to repeat the “72 hours” claim without providing contractual justification.
I then directly asked the agent to identify the authority in the Terms and Conditions on which he was relying to state that 72 hours applied to my withdrawals. This question was not answered. As can be seen in the attached PDF transcript, the agent avoided the question entirely and merely repeated that withdrawals take 72 hours, despite acknowledging that my documents were in order and that no verification was pending. Agent Massimo went further and stated that “no remedial action is available under these circumstances,” demonstrating a concerning disregard for the casino’s own stated timelines and for the customer’s contractual rights.
As stated earlier, I am already fully verified and have withdrawn successfully from this casino in the very recent past, including a cryptocurrency withdrawal to the same address on 30 January. No clause in this casino's Terms mentions "added verification" or "further verification" or anything similar. The terms are clear: there is one clause, Clause 11.7, which mentions 24 hours for processing, and another clause that explicitly mentions 72 hours only in the context of verification. That clause clearly applies to a withdrawal request made prior to verification, not to post-verification withdrawals such as mine. Notably, when this distinction was raised with agent Massimo, it was never disputed, corrected, or rebutted.
In conclusion, the casino’s agents have provided shifting and contradictory explanations for the delay, repeatedly relied on a 72-hour timeframe without contractual authority, avoided answering a direct question about the basis for that timeframe, and confirmed that no verification issue exists while stating that no remedial action is available. Taken together, this strongly suggests that the delay is a tactical or operational delay, rather than one permitted under the Terms and Conditions.
I respectfully request AskGamblers’ assistance in requiring the casino to either process my withdrawals immediately in accordance with Clause 11.7, or clearly demonstrate, with evidence, a contractual basis for withholding verified withdrawals beyond the stated 24-hour timeframe. The total amount currently withheld is €1,150.25.
I have attached a PDF of my chat with Massimo, as well as documentation of the pending withdrawals and proof that I am verified.
Resolved
I am requesting your assistance regarding a serious issue with N1Bet Casino. My account was closed without any prior notice, explanation, or communication from the casino. At the moment of closure, the account held 3600 TRX, which I can no longer access.
The casino has not provided any reason for blocking my account. Since the closure, they have completely ignored all my attempts to contact them — I have sent multiple emails and tried reaching out through different channels, but I have not received any response whatsoever.
I believe this behavior is highly unprofessional and unfair. I kindly ask AskGamblers to intervene and help me recover my funds or at least obtain an explanation from N1Bet regarding the reason for closing my account.
Thank you in advance for your assistance.
Best regards,
P.S. I have also attached emails I sent to the N1Bet casino, which remained unanswered.
Resolved
Dear AskGamblers Complaint Team,
I am submitting this complaint regarding N1Bet Casino, which has failed to process my 7500 TRX withdrawal request submitted on October 14th, 2025.
According to the casino’s terms and conditions, withdrawals should be processed within 24 hours, provided the account is fully verified, which, in my case, it is. Despite this, more than 48 hours have passed, and I have yet to receive my funds.
I have contacted customer support multiple times, but they have not provided a clear explanation for the delay, nor have they given me a specific timeframe for when the withdrawal will be processed.
I believe this is a clear breach of their stated withdrawal policy, and it raises concerns about the reliability of the operator.
Please assist me in resolving this issue and help ensure that N1Bet honors its commitments to its players. I am willing to provide any necessary account details privately if needed.
Sincerely,
Resolved
I’ve been a regular player on their platform and have successfully withdrawn funds multiple times in the past — usually within hours. However, this time, despite my account being verified and no additional documents requested, my withdrawal has been pending for several days.
The casino clearly states that withdrawals are processed within a maximum of 72 hours. I’ve now exceeded that timeframe, and despite repeated contact with support (Henry, Tiffany, Romeo), I’ve received only generic, copy-paste responses and vague promises that the issue has been “escalated to the VIP team” or “financial department.”
I’ve asked for clarity on what has changed in their procedures, and whether there are any consequences for not respecting their own stated withdrawal terms. I’ve also requested a meaningful compensation for the delay — not symbolic free spins, but a modest cash bonus with reasonable wagering, which was refused.
At this point, I feel misled and ignored. I’ve remained polite and patient throughout, but the lack of transparency and resolution is unacceptable.
I kindly ask AskGamblers to assist in resolving this issue and ensuring that N1Bet honors its withdrawal commitments.
Requested Resolution:
- Immediate release of my €1,200 withdrawal
- Explanation for the delay
- Fair compensation for the inconvenience
Thank you for your support,
Matej
Resolved
have made several withdrawal requests with N1 Bet Casino, all of which were smooth transactions withing the 0-24 hour timeline they advertise, usually even quicker.
This time I made a withdrawal request for $1089 and it was promptly reviewed in 4 hours and 52 minutes to be exact, but this time it was rejected and they requested information on my crypto wallet, which I had already verified in March when I made a crypto withdrawal but this was fine and I provided the documents they requested and requested my withdrawal again. I have confirmed on multiple chats that the verification is complete and im just in the queue to have my withdrawal processed.
Days pass and I follow up with support and receive the same excuses, the queue is long or just wait a bit longer we cannot give you a time. I feel its clear this is a purposeful delay as every single withdrawal I have ever made was processed in just a few hours and the initial request for this specific withdrawal was reviewed in under 5 hours and now that I verified it takes them days to process? Something is off and I cannot get a clear answer from them. Coincidentally this happens to be my biggest withdrawal request from N1 Bet Casino which was won on the slots and there was no bonus attached so it should be as straight forward as every other withdrawal I have made.
N1 Bet Casino has always been a good platform with fast withdrawals but this time not so much. I hope to get this resolved and continue to enjoy the experience I have had until this point.
Resolved
On December 26, I successfully completed the account verification process.
In addition, on December 24, I received an e-mail from the casino congratulating me on winning the XMAS Race tournament. Unfortunately, the e-mail did not specify the exact amount of my winnings. Based on my calculations, I believe that the winning amount was 5,000 euros.
On December 27, the casino requested information about my crypto wallet to transfer funds. On December 30, I provided the necessary details of my crypto wallet.
Unfortunately, my messages regarding the timing of the payout and the amount of winnings remained unanswered by the casino.
In accordance with clause 11.3 of the Casino's Terms and Conditions, withdrawal requests are processed from 0 to 24 hours, depending on the selected payment method. But as of January 08, the funds have not been credited to my crypto wallet.
I earnestly ask for your help in resolving this issue promptly.
Thank you in advance for your attention.
P.S. The correspondence with the casino is attached to this complaint
Resolved
Since 31/12/24 have had no resolve just mucked around constantly and no 24 hour service as they state.
I want it resolved every time I try to use chat to get ahold of them they send a message saying try later every time I receive an email they ask for screenshot which I have provided multiple times now.
Resolved
Money was withdrawn from my bank account instant, but not credited players account. I waited for a few hours, and contacted live support. They told me to wait 4 hours, still nothing - next time they told me 24 hours, and then 72 hours. I still havent recived Money back in my bank account, and not it players account. Now its been 73 hours and still nothing.
Resolved
Hi
This is my 3rd complaint against the above casino... They meant to delay my winnings and now since 14/06/24 I did not receive them.
They used to return it back to the account again so to lose them, and again you need to wait for 10 working days after staying already 10 working days... Can you help to retrieve this issue... You will find the dated conversations and pdf account details on the above mentioned dates.
Resolved
I have been with casino for long and this is the second time to face delayed payment as last one was returned by you. Now I withdrew 1250 dollars dated 28/04 and did not receive them and when asked them they asked for further documents. Although deposition went smoothly but withdrawal always with difficulties. I have screen shots from conversations with live chat and the withdrawal amount. I can provide here if you want. Would you please help.?
Resolved
Hello, I would like to make a complaint regarding N1bet casino. This fraudulent casino deleted my account with more than 7000 reals after verification. I made a deposit of R$1000 on the 29th of March. During the month I placed bets and I managed to increase my balance to R$7000. When I wanted to withdraw some money from my account, I sent my documents for verification as I should. Passport, proof of address and selfies with my passport. The next day my withdrawal request was cancelled and I was asked to send a photo with my passport in hand and a sheet where the name of the casino and the date is written. I also did it and sent a photo for verification. All this time I was playing on the site and nothing foreboded trouble.
But 24 hours after sending the selfies, I tried to log in to my account and I couldn't. The account was deleted and there was the following "Your account is disabled."
I am outraged by such brazen and illegal actions of the casino. The remaining money on this casino is gone and there is nothing I can do about it. Support ignores me in chat and when I write to them on email. This is just brazen theft. For me it is a lot of money and they will significantly help in my life situation to feed my family.
I ask askgamblers team to sort out this issue and help with account recovery and return my money. Thank you!
Resolved
I have been in this casino for long and I withdrew 2500 from this casino on 01/April/2024 and have not got money yet... and live chat asked me to wait many times I contacted them... although I withdrew before and got money in 5 days? Any thing can be done to make payment fast!? Or what to do? Your advice is appreciated.
Resolved
Made a withdrawal request on 20.1.23.
After N1 Bet always declined docs and my withdrawal request as well, I was verified on 20.1.23.
Support told me That the withdrawal request will be confirmed within 48 hours.
Now, 5 days later, the withdrawal is still Open and Support always said, that the request is in the q-line. Nothing happened until today!
Resolved
Dear Friend,
We are very sorry, but the winnings were subtracted and the account has been closed per administration decision.
Please, check the following:
9.1 The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
This is scam. Please help me in my case, they hold my deposit and they steal my winnings
Rejected
Hi, I have account on n1bet.com. I made deposit 2400e, I made 33bets and won. Now I have 7159e on account. My account is fully verified I send them ID, Residence permit, Bank statement.
They write me many times my withdrawal is approval stage, but they hold money 10 days, they don't answer me on mail, only chat. They rejected all my withdrawals and they wanted video call, they confirmed me on chat, but nobody call me. Please can you help me in this case. I have all correspondence on mail. If I need send more I will send you.
<removed personal data>
Resolved