N1Bet Casino - Issues withdrawing my balance

Hello alikovanton35,

Thank you for bringing the issue of your delayed payment to our attention. We understand how frustrating delays can be and want to assure you that this was not intentional. Our team is working diligently to ensure that you receive the remaining balance in your account as soon as possible. We sincerely hope for your understanding and patience as we resolve this matter.

Regarding the tournament prize, we would like to clarify that it was confiscated because the account was closed by administrative decision due to a violation of our anti-fraud policy. This policy is in place to ensure a fair and secure gaming environment for all participants. In such cases, all bonuses, including tournament prizes, are subject to confiscation as outlined in our terms and conditions.

If you have any further questions or require additional clarification, please do not hesitate to contact us.

Hello!

I would like to share with you information about the situation that happened to me during my participation in the tournament.

On December 17th, the casino informed me that my account would be blocked. However, the tournament started on December 10th, and all the important actions on my part were completed before the account was blocked. And on December 24, the casino congratulated me on winning the tournament.

Given these facts, I believe that the casino deliberately blocked my account, knowing about my high chances of winning.

I still insist on paying the balance and winnings for participating in the tournament.

Dear N1Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Complaint Team,

We have sent all relevant information and evidence to the provided email address for your review. Please let us know if anything else is required.

Dear AskGamblers Complaint Team,
please give me the opportunity to review the information provided by the casino.
Thank you.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the N1Bet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear alikovanton35 and AskGamblers Team,

We would like to provide additional clarification regarding the complaint. The player violated the rules outlined in our AF Policy, as stated in the Terms and Conditions of our project. Specific proof and evidence supporting this have been provided to the AskGamblers team for review.

The refund process is currently underway, and aside from this, we have no further financial obligations to the player. We have taken the necessary actions based on our findings and are committed to ensuring fair play within our platform.

We appreciate your understanding and will continue to provide updates as needed.

Thank you.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that N1Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.