Account has been closed after claiming winnings

I deposited $500 and got a $500 deposit match using my Mastercard, fully verified my identity documents, and completed the required 40x wagering requirements on a promotional offer. Upon completion I submitted a withdrawal request for $700, $254.34, and $100
The platform immediately placed my funds into a 'Reserved' status and has held them for over 48 hours. I have emailed customer support over 10 times attempting to get an update, and the casino has completely ignored every single message. They have also disabled manual live chat access

Hello, a few days ago i saw an advertising about this casino in google. I checked the reviews on trustpilot and everyone was complaining but seeing here that everyone is happy with them, i decided to invest some money. I took no bonuses and somehow managed to win around 537€. I tried to withdraw them but it was instantly declined because my account was not verified at that time. I did the whole process and now my account is fully verified ( screenshot attached ). Then, i managed to submit the withdrawal request but since 4 days ago it’s stuck on ‘reserved’ and nothing happens. I tried to contact the support but they said someone has to verifiy the withdraw manually and they will push it for me but again, nothing happens.

So, my opinion about this is the following: they will ask you about lots of documents and will try to decline your requests until you will lose your money or you will give up. All another casinos where i played, did the withdraw in a matter of hours. I have no idea if i will see my money but at least i tried to let anyone know to avoid this.

Unfortunately some of the recent review are correct. They take your money easily but when it comes time to withdraw, they delay as long as possible. It has been 3+ days since I made my withdrawal request with a fully verified account and it is still pending with reversal allowed. The sum is only $580 but it seems they have trouble even paying that amount. I have contacted live support multiple times and I always get the same canned replies of asking for patience and waiting a little bit longer. I feel scammed, angry, annoyed. Other websites I have used process withdrawals in 30 minutes or less. I was drawn in because of the promos and the layout, but that was a very bad mistake. Please STAY CLEAR at all costs! Even if I end up getting paid eventually, the experience has been very negative that it is not worth putting in more money since I will have to wait an eternity to receive any winnings.

I would like to submit a complaint regarding N1Bet Casino.

I had a verified player account with the casino and had previously made deposits and withdrawals without any issues. My identity verification (KYC) was completed, and the casino had already processed a withdrawal for me in the past.

Recently, I played in the live casino section (blackjack and roulette) and won approximately €28,000. When I attempted to withdraw my balance, the casino suddenly blocked and closed my account.

After contacting their support team, they informed me that my account was closed under their Anti-Fraud Policy and vaguely accused me of fraudulent activity. However, they have not provided any specific explanation or evidence to support this claim.

I strongly deny these accusations. I only used one account under my real identity and played normally on the platform. Before the account was closed, I took a screenshot showing my balance of approximately €28,000, and I have saved all email correspondence with the casino.

I am not trying to recover gambling losses. I am simply requesting that the casino release the balance that was in my account before it was closed.

I am happy to provide all evidence, including screenshots, account verification, and payment history.

I respectfully ask for assistance in resolving this dispute and for the casino to process the withdrawal of my funds.

I am filing this complaint against N1Bet for the unjustified withholding of my funds. My total deposit is $1800 CAD, and I am withdrawing $1332.14 CAD. All funds in my account consist strictly of my own deposited money, and I have not used or claimed any bonuses. Despite three different agents manually checking my account and confirming that everything is in order and my wagering requirements are met, my withdrawal requests were rejected repeatedly.

Timeline of Events:
1. Initially, I encountered consistent errors when attempting to submit a withdrawal on their website. Support confirmed I only needed an additional $19.03 in wagering. After completing this, the website still blocked the request. While Support claimed to escalate the issue, I investigated the browser console logs (F12). The system error log explicitly stated “withdrawal is currently not available as the deposit was not wagered enough times. Remaining status: 1798.6/1800.0”. After completing this final amount, the system successfully allowed the submission. This technically proves that the website’s backend was programmed to accept 1x wagering as the fulfillment of the requirement.

2. My KYC was already fully approved long ago. However, my first request was rejected with a demand for additional bank account information and transaction records. I provided all requested documents immediately.

3. After submitting the bank info, I was told by an agent that "everything is in order" and was instructed to request the withdrawal again. However, both my 2nd and 3rd requests were rejected, with the finance team suddenly claiming my wagering requirements were not met.

4. I contacted support to clarify the rules. The agent provided T&C 9.6, which explicitly states: "Any deposit has to be wagered 1 time (player must place bets one time of their deposit amount) before the withdrawal of funds connected to this deposit is available… If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times."

5. After I cited their own terms and provided proof of compliance, my 4th request was still canceled without any reason or explanation provided. Three follow-up emails sent to their support team have been ignored.

I can provide corresponding screenshots and evidence for every single detail mentioned above if needed.

Dear AskGamblers Team,
I am submitting a complaint regarding delayed withdrawals at N1bet.
Clause 11.7 of the casino’s Terms and Conditions states:
“The withdrawal request are processed from 0 to 24 hours depending on the chosen payment method, but, please, keep in mind that some web wallets take up to 1 day to process the withdrawal request.”
The current withdrawal requests are as follows: €500 requested on 1 February at 22:56, €300 requested on 1 February at 23:00, and €350.25 requested on 2 February at 01:26. All three withdrawals remain in pending status well beyond the 24-hour timeframe set out in Clause 11.7.
When I contacted live chat to ask why Clause 11.7 was not being applied, I received multiple, contradictory explanations. Agent Aphrodite initially stated the delay was due to “traffic on the website.” She then changed the explanation to “added verification.” She then changed it again, stating I was “verified on the website but not verified on the system,” a distinction not defined anywhere in the Terms and Conditions. These explanations are mutually inconsistent and none are supported by the published Terms.
In a subsequent live chat with agent Massimo, I was repeatedly told that withdrawals may take up to 72 hours, despite my pointing out that Clause 11.7 specifies a 0–24 hour processing period. When I explained that the only clause referencing a 72-hour period applies only when a player needs to be verified first, and that I am already verified (and withdrew successfully just a few days ago), the agent did not contradict or challenge this interpretation. Instead, he continued to repeat the “72 hours” claim without providing contractual justification.
I then directly asked the agent to identify the authority in the Terms and Conditions on which he was relying to state that 72 hours applied to my withdrawals. This question was not answered. As can be seen in the attached PDF transcript, the agent avoided the question entirely and merely repeated that withdrawals take 72 hours, despite acknowledging that my documents were in order and that no verification was pending. Agent Massimo went further and stated that “no remedial action is available under these circumstances,” demonstrating a concerning disregard for the casino’s own stated timelines and for the customer’s contractual rights.
As stated earlier, I am already fully verified and have withdrawn successfully from this casino in the very recent past, including a cryptocurrency withdrawal to the same address on 30 January. No clause in this casino's Terms mentions "added verification" or "further verification" or anything similar. The terms are clear: there is one clause, Clause 11.7, which mentions 24 hours for processing, and another clause that explicitly mentions 72 hours only in the context of verification. That clause clearly applies to a withdrawal request made prior to verification, not to post-verification withdrawals such as mine. Notably, when this distinction was raised with agent Massimo, it was never disputed, corrected, or rebutted.
In conclusion, the casino’s agents have provided shifting and contradictory explanations for the delay, repeatedly relied on a 72-hour timeframe without contractual authority, avoided answering a direct question about the basis for that timeframe, and confirmed that no verification issue exists while stating that no remedial action is available. Taken together, this strongly suggests that the delay is a tactical or operational delay, rather than one permitted under the Terms and Conditions.
I respectfully request AskGamblers’ assistance in requiring the casino to either process my withdrawals immediately in accordance with Clause 11.7, or clearly demonstrate, with evidence, a contractual basis for withholding verified withdrawals beyond the stated 24-hour timeframe. The total amount currently withheld is €1,150.25.
I have attached a PDF of my chat with Massimo, as well as documentation of the pending withdrawals and proof that I am verified.

Dear AskGamblers Team,

I am requesting your assistance regarding a serious issue with N1Bet Casino. My account was closed without any prior notice, explanation, or communication from the casino. At the moment of closure, the account held 3600 TRX, which I can no longer access.

The casino has not provided any reason for blocking my account. Since the closure, they have completely ignored all my attempts to contact them — I have sent multiple emails and tried reaching out through different channels, but I have not received any response whatsoever.

I believe this behavior is highly unprofessional and unfair. I kindly ask AskGamblers to intervene and help me recover my funds or at least obtain an explanation from N1Bet regarding the reason for closing my account.

Thank you in advance for your assistance.

Best regards,

P.S. I have also attached emails I sent to the N1Bet casino, which remained unanswered.

I’m writing to formally raise a complaint regarding a delayed withdrawal of €1,200 from N1Bet.

I’ve been a regular player on their platform and have successfully withdrawn funds multiple times in the past — usually within hours. However, this time, despite my account being verified and no additional documents requested, my withdrawal has been pending for several days.

The casino clearly states that withdrawals are processed within a maximum of 72 hours. I’ve now exceeded that timeframe, and despite repeated contact with support (Henry, Tiffany, Romeo), I’ve received only generic, copy-paste responses and vague promises that the issue has been “escalated to the VIP team” or “financial department.”

I’ve asked for clarity on what has changed in their procedures, and whether there are any consequences for not respecting their own stated withdrawal terms. I’ve also requested a meaningful compensation for the delay — not symbolic free spins, but a modest cash bonus with reasonable wagering, which was refused.

At this point, I feel misled and ignored. I’ve remained polite and patient throughout, but the lack of transparency and resolution is unacceptable.

I kindly ask AskGamblers to assist in resolving this issue and ensuring that N1Bet honors its withdrawal commitments.

Requested Resolution:
- Immediate release of my €1,200 withdrawal
- Explanation for the delay
- Fair compensation for the inconvenience

Thank you for your support,
Matej