Complaint #92 N1Bet Casino

Account has been closed after claiming winnings

By bricefox

3 weeks ago

Dear Ask Gamblers.

I am reaching out regarding a serious issue with N1Bet Casino related to an unpaid prize from the "Spin & Win: Diamond Edition" tournament by Pragmatic Play, held between October 24 and October 31, 2025.

I participated actively and reached 1st place, which corresponds to a €10,000 prize according to the tournament rules. I have attached screenshots showing my rank and the prize table clearly.

My account was fully verified and I was able to deposit and withdraw funds without any issues during my time at the casino. In fact, I successfully made several transactions, including a withdrawal of funds, which shows that everything was in order.

After multiple follow-ups, I received the following responses from N1Bet:

At first, I was told the delay was due to the provider not yet sending results.

Then, I was informed that all promotions, bonuses, and prizes are now unavailable to me due to my "reward status."

However, this decision was never communicated prior to or during the tournament, which I was allowed to participate in.

I continued to ask for clarity and have been repeatedly told the matter is under review.

And now, without any warning or justification, my player account has been disabled (see attached screenshot). This happened shortly after I insisted once again on receiving the prize I had clearly earned. It feels like an unfair retaliation.

This situation has now been ongoing, and I believe I have exhausted all internal channels.

I kindly ask to investigate this issue and help ensure the tournament prize is fairly awarded.

Thank you in advance for your support.

Best regards,

Disputed Casino N1Bet Casino

Reason Missing Funds

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that N1Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

N1Bet Casino

• Representative

2 weeks ago

Dear bricefox,

Thank you for your patience throughout this review.

Following a review of your account, your eligibility to participate in bonuses and promotional tournaments was restricted in accordance with our policies. As a result, your participation in the tournament referenced in this complaint was discontinued.

Although you remained able to access and play the relevant games, you were no longer an eligible participant in the tournament.

The applicable Tournament Terms and Conditions expressly state:

"Pragmatic Play and the Casino reserve the right to amend, suspend, or cancel the promotion. Any such amendments will not affect players who have opted in, unless necessary to manage or prevent fraud and other unlawful behaviour. Pragmatic Play reserves the right to review players' activities to detect any potential abuse."

As your participation in the tournament had ended before the promotion concluded, you were not eligible to receive the tournament prize. The actions taken on your account were therefore fully consistent with the applicable Tournament Terms and Conditions.

N1Bet Casino

• Representative

3 weeks ago

Dear bricefox,

Thank you for bringing your concerns to our attention.

We have submitted our detailed response and supporting documentation to the AskGamblers team for their review. We will be happy to provide any additional clarification should it be required during the investigation.

AskGamblers

• Support Team

3 weeks ago

Dear N1Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

N1Bet Casino Complaint Stats

Resolved 22 / 22

Avg. Amount $994

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

N1Bet Casino Complaints

See all complaints for this casino

1000 NZD Still outstanding and conflicting information

I am resubmitting this complaint because, despite the passage of time, I still have not received my $1,000, and the information provided by N1 Bet has become increasingly contradictory.

The casino has previously stated that their payment provider confirmed the funds were returned to them on 26 May 2026 after my bank rejected the transaction. My bank has confirmed that the funds were never credited to my account and that they were returned to the sender.

Despite the casino acknowledging that the payment provider received the funds back on 26 May 2026, I have still not been refunded. Instead, I continue to receive generic responses stating that they are “checking with the payment provider” and asking for more patience.

This is what I find contradictory. If the payment provider confirmed receipt of the returned funds over seven weeks ago, I do not understand what remains to be investigated. The casino has been unable to provide any clear explanation for the ongoing delay, any evidence of further action being taken, or any timeframe for when my money will be returned.

I have made every reasonable effort to resolve this matter directly with the casino and have been patient throughout the process. However, after more than seven weeks, I am still without my $1,000 and have received no meaningful update or resolution.

I respectfully ask AskGamblers to reopen and review this complaint. The issue is no longer simply a processing delay—it is the casino’s continued failure to return funds that they have acknowledged were received back from the payment provider, while providing conflicting and repetitive information instead of resolving the matter.

I would appreciate AskGamblers’ assistance in obtaining a clear explanation from the casino and, most importantly, the immediate return of my $1,000.

Resolved

$1,000

Payment refused and then delayed

Hello, a few days ago i saw an advertising about this casino in google. I checked the reviews on trustpilot and everyone was complaining but seeing here that everyone is happy with them, i decided to invest some money. I took no bonuses and somehow managed to win around 537€. I tried to withdraw them but it was instantly declined because my account was not verified at that time. I did the whole process and now my account is fully verified ( screenshot attached ). Then, i managed to submit the withdrawal request but since 4 days ago it’s stuck on ‘reserved’ and nothing happens. I tried to contact the support but they said someone has to verifiy the withdraw manually and they will push it for me but again, nothing happens.

So, my opinion about this is the following: they will ask you about lots of documents and will try to decline your requests until you will lose your money or you will give up. All another casinos where i played, did the withdraw in a matter of hours. I have no idea if i will see my money but at least i tried to let anyone know to avoid this.

Resolved

€537

The sum is only $580 but it seems they have trouble even paying that amount

Unfortunately some of the recent review are correct. They take your money easily but when it comes time to withdraw, they delay as long as possible. It has been 3+ days since I made my withdrawal request with a fully verified account and it is still pending with reversal allowed. The sum is only $580 but it seems they have trouble even paying that amount. I have contacted live support multiple times and I always get the same canned replies of asking for patience and waiting a little bit longer. I feel scammed, angry, annoyed. Other websites I have used process withdrawals in 30 minutes or less. I was drawn in because of the promos and the layout, but that was a very bad mistake. Please STAY CLEAR at all costs! Even if I end up getting paid eventually, the experience has been very negative that it is not worth putting in more money since I will have to wait an eternity to receive any winnings.

Resolved

$580

Account closure and balance withheld

I would like to submit a complaint regarding N1Bet Casino.

I had a verified player account with the casino and had previously made deposits and withdrawals without any issues. My identity verification (KYC) was completed, and the casino had already processed a withdrawal for me in the past.

Recently, I played in the live casino section (blackjack and roulette) and won approximately €28,000. When I attempted to withdraw my balance, the casino suddenly blocked and closed my account.

After contacting their support team, they informed me that my account was closed under their Anti-Fraud Policy and vaguely accused me of fraudulent activity. However, they have not provided any specific explanation or evidence to support this claim.

I strongly deny these accusations. I only used one account under my real identity and played normally on the platform. Before the account was closed, I took a screenshot showing my balance of approximately €28,000, and I have saved all email correspondence with the casino.

I am not trying to recover gambling losses. I am simply requesting that the casino release the balance that was in my account before it was closed.

I am happy to provide all evidence, including screenshots, account verification, and payment history.

I respectfully ask for assistance in resolving this dispute and for the casino to process the withdrawal of my funds.

Resolved

Unjustified withdrawal rejection

I am filing this complaint against N1Bet for the unjustified withholding of my funds. My total deposit is $1800 CAD, and I am withdrawing $1332.14 CAD. All funds in my account consist strictly of my own deposited money, and I have not used or claimed any bonuses. Despite three different agents manually checking my account and confirming that everything is in order and my wagering requirements are met, my withdrawal requests were rejected repeatedly.

Timeline of Events:
1. Initially, I encountered consistent errors when attempting to submit a withdrawal on their website. Support confirmed I only needed an additional $19.03 in wagering. After completing this, the website still blocked the request. While Support claimed to escalate the issue, I investigated the browser console logs (F12). The system error log explicitly stated “withdrawal is currently not available as the deposit was not wagered enough times. Remaining status: 1798.6/1800.0”. After completing this final amount, the system successfully allowed the submission. This technically proves that the website’s backend was programmed to accept 1x wagering as the fulfillment of the requirement.

2. My KYC was already fully approved long ago. However, my first request was rejected with a demand for additional bank account information and transaction records. I provided all requested documents immediately.

3. After submitting the bank info, I was told by an agent that "everything is in order" and was instructed to request the withdrawal again. However, both my 2nd and 3rd requests were rejected, with the finance team suddenly claiming my wagering requirements were not met.

4. I contacted support to clarify the rules. The agent provided T&C 9.6, which explicitly states: "Any deposit has to be wagered 1 time (player must place bets one time of their deposit amount) before the withdrawal of funds connected to this deposit is available… If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times."

5. After I cited their own terms and provided proof of compliance, my 4th request was still canceled without any reason or explanation provided. Three follow-up emails sent to their support team have been ignored.

I can provide corresponding screenshots and evidence for every single detail mentioned above if needed.

Resolved

$1,332

Delayed withdrawal without justifiable reason

Dear AskGamblers Team,
I am submitting a complaint regarding delayed withdrawals at N1bet.
Clause 11.7 of the casino’s Terms and Conditions states:
“The withdrawal request are processed from 0 to 24 hours depending on the chosen payment method, but, please, keep in mind that some web wallets take up to 1 day to process the withdrawal request.”
The current withdrawal requests are as follows: €500 requested on 1 February at 22:56, €300 requested on 1 February at 23:00, and €350.25 requested on 2 February at 01:26. All three withdrawals remain in pending status well beyond the 24-hour timeframe set out in Clause 11.7.
When I contacted live chat to ask why Clause 11.7 was not being applied, I received multiple, contradictory explanations. Agent Aphrodite initially stated the delay was due to “traffic on the website.” She then changed the explanation to “added verification.” She then changed it again, stating I was “verified on the website but not verified on the system,” a distinction not defined anywhere in the Terms and Conditions. These explanations are mutually inconsistent and none are supported by the published Terms.
In a subsequent live chat with agent Massimo, I was repeatedly told that withdrawals may take up to 72 hours, despite my pointing out that Clause 11.7 specifies a 0–24 hour processing period. When I explained that the only clause referencing a 72-hour period applies only when a player needs to be verified first, and that I am already verified (and withdrew successfully just a few days ago), the agent did not contradict or challenge this interpretation. Instead, he continued to repeat the “72 hours” claim without providing contractual justification.
I then directly asked the agent to identify the authority in the Terms and Conditions on which he was relying to state that 72 hours applied to my withdrawals. This question was not answered. As can be seen in the attached PDF transcript, the agent avoided the question entirely and merely repeated that withdrawals take 72 hours, despite acknowledging that my documents were in order and that no verification was pending. Agent Massimo went further and stated that “no remedial action is available under these circumstances,” demonstrating a concerning disregard for the casino’s own stated timelines and for the customer’s contractual rights.
As stated earlier, I am already fully verified and have withdrawn successfully from this casino in the very recent past, including a cryptocurrency withdrawal to the same address on 30 January. No clause in this casino's Terms mentions "added verification" or "further verification" or anything similar. The terms are clear: there is one clause, Clause 11.7, which mentions 24 hours for processing, and another clause that explicitly mentions 72 hours only in the context of verification. That clause clearly applies to a withdrawal request made prior to verification, not to post-verification withdrawals such as mine. Notably, when this distinction was raised with agent Massimo, it was never disputed, corrected, or rebutted.
In conclusion, the casino’s agents have provided shifting and contradictory explanations for the delay, repeatedly relied on a 72-hour timeframe without contractual authority, avoided answering a direct question about the basis for that timeframe, and confirmed that no verification issue exists while stating that no remedial action is available. Taken together, this strongly suggests that the delay is a tactical or operational delay, rather than one permitted under the Terms and Conditions.
I respectfully request AskGamblers’ assistance in requiring the casino to either process my withdrawals immediately in accordance with Clause 11.7, or clearly demonstrate, with evidence, a contractual basis for withholding verified withdrawals beyond the stated 24-hour timeframe. The total amount currently withheld is €1,150.25.
I have attached a PDF of my chat with Massimo, as well as documentation of the pending withdrawals and proof that I am verified.

Resolved

€1,150

Account disabled after 3600 TRX withdrawal request

Dear AskGamblers Team,

I am requesting your assistance regarding a serious issue with N1Bet Casino. My account was closed without any prior notice, explanation, or communication from the casino. At the moment of closure, the account held 3600 TRX, which I can no longer access.

The casino has not provided any reason for blocking my account. Since the closure, they have completely ignored all my attempts to contact them — I have sent multiple emails and tried reaching out through different channels, but I have not received any response whatsoever.

I believe this behavior is highly unprofessional and unfair. I kindly ask AskGamblers to intervene and help me recover my funds or at least obtain an explanation from N1Bet regarding the reason for closing my account.

Thank you in advance for your assistance.

Best regards,

P.S. I have also attached emails I sent to the N1Bet casino, which remained unanswered.

Resolved

Delayed my 7500 TRX withdrawal beyond 24h timeframe

Dear AskGamblers Complaint Team,

I am submitting this complaint regarding N1Bet Casino, which has failed to process my 7500 TRX withdrawal request submitted on October 14th, 2025.

According to the casino’s terms and conditions, withdrawals should be processed within 24 hours, provided the account is fully verified, which, in my case, it is. Despite this, more than 48 hours have passed, and I have yet to receive my funds.

I have contacted customer support multiple times, but they have not provided a clear explanation for the delay, nor have they given me a specific timeframe for when the withdrawal will be processed.

I believe this is a clear breach of their stated withdrawal policy, and it raises concerns about the reliability of the operator.

Please assist me in resolving this issue and help ensure that N1Bet honors its commitments to its players. I am willing to provide any necessary account details privately if needed.

Sincerely,

Resolved

$2,424

Pending 1200 More then 80 hours

I’m writing to formally raise a complaint regarding a delayed withdrawal of €1,200 from N1Bet.

I’ve been a regular player on their platform and have successfully withdrawn funds multiple times in the past — usually within hours. However, this time, despite my account being verified and no additional documents requested, my withdrawal has been pending for several days.

The casino clearly states that withdrawals are processed within a maximum of 72 hours. I’ve now exceeded that timeframe, and despite repeated contact with support (Henry, Tiffany, Romeo), I’ve received only generic, copy-paste responses and vague promises that the issue has been “escalated to the VIP team” or “financial department.”

I’ve asked for clarity on what has changed in their procedures, and whether there are any consequences for not respecting their own stated withdrawal terms. I’ve also requested a meaningful compensation for the delay — not symbolic free spins, but a modest cash bonus with reasonable wagering, which was refused.

At this point, I feel misled and ignored. I’ve remained polite and patient throughout, but the lack of transparency and resolution is unacceptable.

I kindly ask AskGamblers to assist in resolving this issue and ensuring that N1Bet honors its withdrawal commitments.

Requested Resolution:
- Immediate release of my €1,200 withdrawal
- Explanation for the delay
- Fair compensation for the inconvenience

Thank you for your support,
Matej

Resolved

€1,200

Delaying Payment without any reasoning

have made several withdrawal requests with N1 Bet Casino, all of which were smooth transactions withing the 0-24 hour timeline they advertise, usually even quicker.

This time I made a withdrawal request for $1089 and it was promptly reviewed in 4 hours and 52 minutes to be exact, but this time it was rejected and they requested information on my crypto wallet, which I had already verified in March when I made a crypto withdrawal but this was fine and I provided the documents they requested and requested my withdrawal again. I have confirmed on multiple chats that the verification is complete and im just in the queue to have my withdrawal processed.

Days pass and I follow up with support and receive the same excuses, the queue is long or just wait a bit longer we cannot give you a time. I feel its clear this is a purposeful delay as every single withdrawal I have ever made was processed in just a few hours and the initial request for this specific withdrawal was reviewed in under 5 hours and now that I verified it takes them days to process? Something is off and I cannot get a clear answer from them. Coincidentally this happens to be my biggest withdrawal request from N1 Bet Casino which was won on the slots and there was no bonus attached so it should be as straight forward as every other withdrawal I have made.

N1 Bet Casino has always been a good platform with fast withdrawals but this time not so much. I hope to get this resolved and continue to enjoy the experience I have had until this point.

Resolved