Account closed with 500 EUR balance and no access to support

Like I said in my opinion, and if yous disagree with my perspective and evidence for my reasoning and the belief that my complaint isn't justified then don't approve my post however I'd really hate to not have anyone in my corner regarding this matter as it's quite daunting when they have all the power and I'm on my own.

I've attempted to withdraw $1050 on the 27th and ended up cancelling on the 29th thinking I'd try make a smaller withdrawal to see if it was processed in the usual timeframe of approximately 6-9hours, I played with remaining funds and ended up managing to win another 1000+ so I ended up cancelling all withdrawals and initiated a $2200 withdrawal as of the 30th at 1:30pm local time, its been 72 hours and again, nothing.

Support has insisted that it has nothing to do with withdrawal amount or anything else, that I'm just "in the queue" still, I feel deceived by the responses, if they told me to just wait instead of giving me "reasons" that don't make sense to me, I wouldn't be so on edge / agitated by the situation.

As stated, I've had numerous withdrawals and none ever took more than 9 hours. I'd greatly appreciate any form of help or advice here, if I've mislabeled my title please advise me a better way of phrasing it I'm tired and haven't been sleeping the best due to the frustration and stress I've been feeling since winning this money and attempting to receive it. It's not just a 72 hour wait, it was a 48* hour wait, now 72hours, thanks guys...

Dear Ask Gamblers.

I am reaching out regarding a serious issue with N1Bet Casino related to an unpaid prize from the "Spin & Win: Diamond Edition" tournament by Pragmatic Play, held between October 24 and October 31, 2025.

I participated actively and reached 1st place, which corresponds to a €10,000 prize according to the tournament rules. I have attached screenshots showing my rank and the prize table clearly.

My account was fully verified and I was able to deposit and withdraw funds without any issues during my time at the casino. In fact, I successfully made several transactions, including a withdrawal of funds, which shows that everything was in order.

After multiple follow-ups, I received the following responses from N1Bet:

At first, I was told the delay was due to the provider not yet sending results.

Then, I was informed that all promotions, bonuses, and prizes are now unavailable to me due to my "reward status."

However, this decision was never communicated prior to or during the tournament, which I was allowed to participate in.

I continued to ask for clarity and have been repeatedly told the matter is under review.

And now, without any warning or justification, my player account has been disabled (see attached screenshot). This happened shortly after I insisted once again on receiving the prize I had clearly earned. It feels like an unfair retaliation.

This situation has now been ongoing, and I believe I have exhausted all internal channels.

I kindly ask to investigate this issue and help ensure the tournament prize is fairly awarded.

Thank you in advance for your support.

Best regards,

I am resubmitting this complaint because, despite the passage of time, I still have not received my $1,000, and the information provided by N1 Bet has become increasingly contradictory.

The casino has previously stated that their payment provider confirmed the funds were returned to them on 26 May 2026 after my bank rejected the transaction. My bank has confirmed that the funds were never credited to my account and that they were returned to the sender.

Despite the casino acknowledging that the payment provider received the funds back on 26 May 2026, I have still not been refunded. Instead, I continue to receive generic responses stating that they are “checking with the payment provider” and asking for more patience.

This is what I find contradictory. If the payment provider confirmed receipt of the returned funds over seven weeks ago, I do not understand what remains to be investigated. The casino has been unable to provide any clear explanation for the ongoing delay, any evidence of further action being taken, or any timeframe for when my money will be returned.

I have made every reasonable effort to resolve this matter directly with the casino and have been patient throughout the process. However, after more than seven weeks, I am still without my $1,000 and have received no meaningful update or resolution.

I respectfully ask AskGamblers to reopen and review this complaint. The issue is no longer simply a processing delay—it is the casino’s continued failure to return funds that they have acknowledged were received back from the payment provider, while providing conflicting and repetitive information instead of resolving the matter.

I would appreciate AskGamblers’ assistance in obtaining a clear explanation from the casino and, most importantly, the immediate return of my $1,000.