N1Bet Casino - N1Bet casino delayed payment

Thanks for your support

Hello MELSHARFA,

We understand that this concerns a payment that the bank returned to us on 2024-07-05, and which we processed again. Our support team will contact you shortly with instructions on what to do next. We will need to clarify a few details with the bank employee.

I did not get anything till now...what a delay since 14/06/24
What if I have winnings of 50000 £ ...will it take a year to reach me!?

Good day,

We are not solely responsible for payment processing; it involves coordination with both the payment provider and the bank. Previously, your transactions were completed successfully, but recently the bank has returned the funds. Consequently, we need to investigate the issue with the provider since the withdrawal is successful on our side but didn't reach your bank account. Thank you for your patience.

I will wait as I have no choice

Any updates,!? Thank you

Hello MELSHARFA,

We understand your concern and want to assure you that we are doing everything possible to resolve the issue. Currently, we are awaiting a response from our payment provider, which is necessary to complete the review of your case.

Can you give time frame because this withdrawal now 39 days!!!!

Dear MELSHARFA,

We have sent you the confirmation of the transfer along with all the necessary information in a file named 33Q4DP5. This file contains all the relevant details. Please contact your bank to verify the status of the transfer on their end.

I already contacted them and no money received as per them

Hi
I get this money back to my casino account ...why I do not know after 40 days waiting, can you clarify to me please !

I told you this reversal of money will let me decide to continue in your casino or not .And after all these you made 40 days delay.

Do I need to wait again 40 days if I made a new withdrawal now!

Very disappointing


Thanks

Dear @melsharfa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear MELSHARFA,

As far as we can see, the funds have been declined and returned to your balance. Could you please let us know if the bank provided any reason for the declined funds?

Dear @melsharfa,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.