General Information about Munkki Casino
Munkki Casino is an online casino that is brand managed by White Hat Gaming Ltd who have a list of popular casinos under their umbrella.The site is licensed and regulated by the Malta Gaming Authority under license number MGA/B2C/370/2017.
If you are from an eligible country, you can deposit and play instantly to skip the registration process. You’ll be connected to your online banking or you can register in the usual way. Unfortunately, there were no specific welcome offers when I played, but you can visit our Munkki Casino Bonuses page to see what’s available in your region. You can also check our real player reviews to see who has already played here or chat to us in the forum.
The casino supports all the latest devices, including the latest smartphones and tablets. Their mobile casino gives you access to the same games and features so you can play wherever you are. I played using my Mac with no issues.
Payment Information and Options at Munkki Casino
If you are using the Pay’n Play feature, you’ll deposit with your online banking or Zimpler and the minimum deposit starts at €20. For non-eligible countries the casino supports credit and debit cards, bank transfers and web wallets.
You must complete the verification process when asked and this is usually before your first withdrawal. You’ll need to verify your identity, age, address and payment method but the exact time for reviewing your documents has not been specified. The minimum withdrawal amount is €20 and once verified, the casino aims to process your withdrawals within 1-2 business days. Unless otherwise agreed, you can withdraw up to €5,000 per week. VIP users may be eligible for larger withdrawals. Daily and monthly withdrawal limits have not been specified.
If you win more than €100,000, you may be paid in 10 installments. The maximum amount you can win has been capped at €250,000. However, this does not include progressive jackpot winnings which are paid in full.
Customer Support at Munkki Casino
Live chat is available if you have any questions or concerns. You’ll find the live chat box located in the main menu on the left of your screen. You’ll need to enter your name and email address to be connected to someone and live chat is open to both registered and unregistered users.
I had to join a short queue before I was connected, it wasn’t instant. However, it was less than a two-minute wait to speak to someone. I also didn’t need to bypass any chatbot, I was connected to a human agent as soon as I joined the front of the queue. Live chat is available in multiple languages and is open 24/7.
For anything less urgent you can send an email to the casino at any time but the response times will be slower than live chat.
Games at Munkki Casino
The casino is packed with a ton of providers so you’ll have access to a great selection of games. You’ll find the latest online slots and jackpots. I think the lobby is quite basic though. There are some menu options where you can sort games into a few categories but no other specific sorting options. However, you can use the search engine to find your favourite games.
I played a variety of games using my Mac and had no issues. I enjoyed games like Sweet Bonanza 2500 and Pig Tut. I mostly used the search engine and could not find any options to sort games via RTP.
You can also enjoy a variety of table games. Again, there are no menu options for these which is something you’ll need to use the search engine for. I didn’t play any table games but I found versions of online blackjack, poker and roulette.
The live casino is much easier to find and home to games from the likes of Pragmatic Play Live and Evolution Gaming.
Munkki Casino’s Commitment to Responsible Gambling
You’ll have access to player protection tools to help manage your gaming activities. You can activate daily, weekly and monthly deposit limits. However, there were no options in my account to set wager and loss limits. A reality check tool will also be activated that lets you know how long you have been playing and various other information regarding your gaming session.
If you need to take a break, you can activate this for a minimum of 24 hours up to 6 weeks. However, if you need something longer, you can self-exclude. All of these tools are available in your account. You can close your account at any time but you must contact the casino to do this.
