General Information about Muhkee Casino
Muhkee Casino is an online casino that is owned and operated by BP Group LTD and is licensed and regulated by the Malta Gaming Authority holding the licence number MGA/B2C/203/2011. Licensing information is clearly displayed at the foot of the casino.
The casino has a Pay’n Play feature for eligible countries. This means that you can skip the registration process and make an instant deposit. I’ll discuss this more as you continue reading my casino review. However, for non-eligible countries you can complete the simple registration process to set up an account which takes a few minutes.
We’ve listed the best Muhkee Casino Bonuses so you can claim when you make your first deposit. I claimed 20 x €1 Mega Spins on my deposit. However, these are country-specific and subject to change.
Payment Information and Options at Muhkee Casino
The casino supports a variety of payment methods which are based on your region and available in the cashier. The minimum deposit for most options starts at €10. Some payment methods are fee-free but some may incur a service fee. If there’s a charge, you’ll be notified before you complete the transaction.
If you’re from an eligible country, you’ll be asked to select an online banking option to make an instant deposit. This also means that you’ll instantly verify your account and may not need to complete verification again.
You must complete the verification process before you can cashout. You’ll need to submit documents to verify your identity, address and payment method. It can take the casino 1-3 days to review your documents. You may need to complete a source of funds verification which means you’ll need documents regarding your salary. Once verification is complete the casino will process your withdrawals. There may be a service fee which will be deducted from your withdrawal but this depends on your payment option and location. The casino aims to process your withdrawals within 24 hours which is nice and fast.
You can withdraw up to €5,000 per day or €25,000 per month. I would say both limits are industry standard. You will be charged a €5 fee if you do not use your account within a 12-month period and as far as I can see there are no caps on max winnings. .
Customer Support at Muhkee Casino
Support is always available when you need it and one of the fastest options is live chat. You can find the icon from most pages and when launched, you’ll be connected to the chatbot. You can ask commonly asked questions or you can transfer to an agent by typing Speak to an Agent. You’ll need to provide your name, email address, mobile number and date of birth in order to be connected, but it’s available to registered and unregistered users. Once connected there may be a short queue. I waited a few minutes but the agent I dealt with was able to offer a high level of support I was happy with and support is available in most languages.
If you have any less urgent questions, you can email the casino at any time. You can also visit the help centre which is quite detailed. You’ll see lots of common questions so it’s worth checking here before you contact support. Unfortunately, I could not see any options for phone support.
Games at Muhkee Casino
The casino lobby is packed with casino games to suit all kinds of players from beginners to pros. You’ll find an excellent selection of online slots from a list of popular providers and everything in the lobby is organised and easy to find. You can list the gaming providers to view your favourites and you can sort games into alphabetical order which is always a feature I like to use. You can also use the search engine to find games almost instantly. Again, this is one of my favourite features to help save time when I know what games I want to play.
Unfortunately I couldn’t find anything about RTP for their games, but this didn’t impact my experience. However, it would be a useful feature for the casino to explore. I managed to try some great games here, including the Reactoonz Slot and Pirots 5 Slot. I played using my Mac with no issues, I also tried from my iPhone and both devices loaded the games well with no lagging.
You’ll also find a selection of table games, including versions of roulette, online blackjack, poker and other popular variations. Or, you can try something more interactive and visit the live casino. You’ll find providers like Evolution Gaming and Pragmatic Play Live. This section of the lobby is equally organised and certain providers let you see betting limits and seat numbers from the main page, before you even enter the games.
Muhkee Casino’s Commitment to Responsible Gambling
I was really happy with the casinos selection of responsible gambling tools and really think they have nailed this section of their site.
From your account, you can set deposit, loss and wager limits. These can be activated for a period of time to suit you. The casino also has a default setting for their reality check tool which lets you know how long you have been playing. This is enabled every 60 minutes and cannot be disabled. You can also contact support if you want help setting any of these limits.
If you need a break, you can activate the cooling-off feature. Also referred to as a Time Out option, it is available anywhere from 24 hours, 3 days, 1 week, 1 month, 2 months, and 3 months.
However, if you need something longer or more permanent, you can self-exclude. This can be set for 6 months, 9 months, 1 year, 2 years, 5 years, or indefinitely. You can also contact the casino if you need an account closure.
