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MrQ Casino

Our Rating CasinoRank
6.6/10
CasinoRank
Player Rating 7 reviews
5.9/10
7 reviews
Complaint Response 6 complaints
4 days avg. 6 complaints

AskGamblers Quick Overview

Editor’s View

MrQ Casino is an online casino you can access from the United Kingdom. The operator offers online slots, live casino games and bingo. The online casino offers multiple payment options you can use for deposits and withdrawals, and has plenty of responsible gambling tools.

The website is well-designed and easy to navigate. You can access different sections through the main menu that opens from the left side of the screen.

What we like
  • Licensed by UKGC
  • SSL-encryption
  • Various offer of casino games
  • Wide range of responsible gambling tools
What we don’t like
  • Live chat works limited hours
  • Few table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


MrQ Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mrq.com/
Established
2018
Licences
UK Gambling Commission
Company
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information About MrQ Casino

If you’re looking for the best casino websites in the UK, the name of MrQ Casino will surely pop up. The casino is licensed and regulated by the United Kingdom Gambling Commission, and it’s been operational since 2018.

Although the CasinoRank of MrQ Casino is currently 6.8, there are a lot of reasons why this casino attracts players across Britain. In our detailed online casino review, you can learn more about the gambling website and what the pros and cons of playing here are.

StallCation

Complaints

Read the complaints other players have left for MrQ Casino. Learn more about complaints.

Show all complaints
MrQ Casino - Not Processing Withdrawal of £240

So I on the 25th of October 2023 at 11:22am came to the end of a 6 month self exclusion via gamstop. That day MrQ verified this and re activated my account upon my request and Deposited £50 and later that evening requested a withdrawal of £240.

My account was restricted then from deposits and withdrawals as I apparently activated the threshold whereby I have to provide source of Income documentation. I emailed those requested documents that same evening to the enhanced verification team.

They then responded a few hours later requesting proof of deposits from a PDF statement from my PayPal account for October 2023. That I sent on the 26th Of October 2023 at 01:07am. All this communication in the space of 4 hours. I also that evening had an email from MrQ Operation Team informing me of the restrictions and that I needed to arrange a time to receive a phone call from them to discuss whether or not I'm comfortable with gambling. All this should have been done before they allowed me to deposit again upon reopening my account!

Meanwhile I booked a date and time to call after updating my mobile number with them. This call was agreed by them to take place on the 28th of October at 14:30pm. I cancelled my weekend activities for that day to take the call. That call never happened. At 14:34 I received an email stating the call was cancelled until my docs had been reviewed. That was one document sent on the 26th at :01:07am which consisted of 1 page PDF October statement from my PayPal account of the only transaction in 6 months of £50 to MrQ.

Now I'm finding it hard to believe that its taking 9 days or possible longer who knows. To review this document and process the withdrawal or even provide and apology or response to my enquiry into the delay.

staus Unresolved
£240

Complaint Statistics

Avg. Amount $ 3,286
Avg. Complaint Duration 5 days
Avg. Response Time 4 days

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Player rating
5.9/10 7 reviews

Top reviews from our players

Mr Q does have some great games but I wouldn't say they are the best casino by far... it is sad you can't search for game providers and the RTP is also misleading but it is there so that is good I guess. I like some of the layout and format of the casino. Also they are very fast with withdrawals.

Bonuses are misleading. I deposited using a code and I got a reply saying missed out by a few minutes when in fact the terms and conditions stated til the 22nd of November. I have it noted and replies back and forth made me out to be a liar and I still didn't receive what I paid for. And also so far I am yet to finish a day in a winning position. Every session I reach my deposit limit and games feel restricted compared to other casinos. I have only withdrawn small amounts like £10 mostly as the games bore me and never pay like other casinos, like you can't win big. No excitement 😴 biggest win from lowest stake spins £19. I am down £300 in the last month. All true I can provide screenshots.

This casino is a joke they wouldn't let me deposit until verified fair enough done this deposited won now withdrawal is a joke over 2 weeks since winning and all I am getting is a request for document after document these people have had a birth certificate a deed pole letters bank statements pictures of me everything yet still will not release my winnings all you get is an email every 3 4 days saying they need more !!! Refused to refund my deposits refusing to payout with the excuse of just wait we will eventually get back to you also they bribe you free spins to leave 5 star reviews on trustpilot !!

Cool casino, I can not say otherwise. I did not find any minuses during the game. On the contrary, only a lot of excitement and fun. I come here to charge emotions and relax. Cool that there are tournaments with good prizes, I hope in the future to win at one of them. I'm not going to change the casino, everything suits me here.

Great selection of games, good layout and lightning-fast withdrawals.
Support is okay, a bit slow but pleasing enough.
On the whole, the site is very good but it can be glitchy at times, especially recently.
I was happy to put up with that up until I started being interrogated ( see below ) .

Verification!
I'm already verified and have been for several years then suddenly out of the blue, they need proof of income!?
I supply the information and even that of my spouse, but that's not enough, apparently- they want more of the same, which started to feel extremely invasive and wholly unnecessary. I've decided to leave the site rather than be subjected to further interrogation ( yes, MrQ, that's EXACTLY how it feels! ).
I'm deeply disappointed because this truly was my favorite casino to play.
I feel violated.

This is the 1st casisno I’ve played on that the withdrawals are also instant. Very very quick payout times. Other casinos keep your money there for a while so you will reverse your withdrawal and loose it but not this casino. I love it there.

I don't have anything i really dislike about this casino to be honest. But i still need to write something even though i can't think of anything.so its a good casino overall from my experience.

Good range of games available.
Modern website layout.
Struggling to find anything else I liked to be fair to you.
No, I am sure that’s all I can say there.

Welcome offers are below par, no deposit match, just spins.
Customer service takes over 24 hours to reply.
Withdrawal times are not as stated above. They are more like 4-5 days following harassment.
They are reluctant to pay out customers.

Hello, I would just like to say that i find this site enjoyable to play, I like the simplicity of the site and it is very easy to navigate around which is one of the things players want, I would highly recommend others to at least give it a try as in my opinion it is definitely one of the better sites i have played

I really am struggling to find anything i dislike about it, so i wont bother looking, everything seems to run smoothly

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