So I on the 25th of October 2023 at 11:22am came to the end of a 6 month self exclusion via gamstop. That day MrQ verified this and re activated my account upon my request and Deposited £50 and later that evening requested a withdrawal of £240.
My account was restricted then from deposits and withdrawals as I apparently activated the threshold whereby I have to provide source of Income documentation. I emailed those requested documents that same evening to the enhanced verification team.
They then responded a few hours later requesting proof of deposits from a PDF statement from my PayPal account for October 2023. That I sent on the 26th Of October 2023 at 01:07am. All this communication in the space of 4 hours. I also that evening had an email from MrQ Operation Team informing me of the restrictions and that I needed to arrange a time to receive a phone call from them to discuss whether or not I'm comfortable with gambling. All this should have been done before they allowed me to deposit again upon reopening my account!
Meanwhile I booked a date and time to call after updating my mobile number with them. This call was agreed by them to take place on the 28th of October at 14:30pm. I cancelled my weekend activities for that day to take the call. That call never happened. At 14:34 I received an email stating the call was cancelled until my docs had been reviewed. That was one document sent on the 26th at :01:07am which consisted of 1 page PDF October statement from my PayPal account of the only transaction in 6 months of £50 to MrQ.
Now I'm finding it hard to believe that its taking 9 days or possible longer who knows. To review this document and process the withdrawal or even provide and apology or response to my enquiry into the delay.
