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Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi DECLANHOLL, Thank you for providing us with your feedback, this means a lot to us. First of all congratulations on your winnings and I fully understand the frustration of having to wait for your winnings to reach you. When it comes to withdrawals there are lots of factors involved that might effect the processing time such as payment method, amount and if the account is verified. We do aim to process withdrawals as quickly as possible and I do hope that your withdrawal will be processed soon, you will then get a confirmation email so that you know that your winnings have been processed. In regards to fees we do offer all our players one free withdrawal every 7 days and if you deposit using bank deposits, there will be no fee for your deposits either. Enjoy your winnings and stay classy!
It was good times when I was highest VIP rank, I got really good promotions and cashback.
Nowdays everything is going worse.
I lost the highest VIP status and don't get good promotions, free spins etc.
Mrgreen has also changed bonus terms to bad. I used to save my free spins to play at once and now they are deleted if you make withdrawal. Yestarday they added that you can only play slots with your bonus money.
If you take something away I would like to see something as return. Because now I'm seeing myself playing less and less at mrgreen.
Used to be the best of the best but they ruined it :( There are better casinos nowdays. Go play somewhere else.
Dear WMSWILLIAM, Thank you so much for your valuable feedback! We have just launched our new VIP program - Club Royale in order to provide our VIP players with the classiest experience possible. At Mr Green we try to treat each player as a VIP so that all our players can get a piece of that classy gaming experience and I am very sorry to hear that the bonuses on offer does not live up to your expectations. When it comes to slots and bonus we have indeed changed the bonus system so that you as a player may only use the bonus funds in our slots. The main reason for this is due to the fact that earlier players could use the bonus funds in live games but were unable to actually wager the bonus when doing so. My suggestion is to always keep an eye out on Mr Greens promotions page, there is always some classy offer to take part in where you may claim everything from free spins to cash drops! Mr Green would like to personally thank you for your feedback, this helps us in our daily work to offer our players a superior gaming experience in a responsible environment. Hats off and stay classy!
I used to like the variety of their games between other things, but all the good things are overshadowed by their strong aversion to pay winners, even small amounts as in my case (less then 400 euros)
The artificial reasons to postpone payments. They asked to validate my id and address (no reason, they have updated information, as matter of fact, I had to resent the same passport), then they rejected an updated Home Safety Services bill (from a leader company) due to is "invalid". After I sent two more proofs, apparently with no objection, they reset the count the delayed days again.
Then I received the explanation: this happens due to the "payment department huge backlog". Poor people...it sounds like they have such overload that they cannot even say "OK" to pay their users..or they have only a couple of guys doing the job. Nobody is being fooled: they got directions to keep the money as long as they can and the call center guys have to attempt to give sweet explanations.
That's the worst part: the annoying way to receive stupid answers from people who do not have any idea about when they will pay. Just pearls like "Our payments team are solely focusing on clearly all pending withdrawals at the moment so should receive and update soon" or "our main interest is our winners get their money soon", etc.Just clichés to keep the claimer waiting.
Bad practices and too much false bait advertising about their honesty, agility and good service: huge dissapointment!
Dear VPINEDA, Thank you so much for reaching out to us with your feedback. First of all I am really glad to hear that you enjoyed the amount of games we offer our players, we are happy to work with some of the coolest providers around. It saddens me to hear that you have had to wait a long time to receive your winnings, I can assure you that we always strive to pay out our players winnings as quickly as possible since we understand the frustration in winning big and then having to wait for the money to reach your bank account. After all Mr Green is a gentleman and will always do his best to keep our players happy and smiling. In the case of an account verification we have to keep high standards due to licencing and security (which is the reason that we request an account verification in the first place). Due to our focus on security we request that the documents we receive are of a certain standard with specific information visible and if they do not live up to certain standards we then have to re request the documents. Please send us an email and I will make sure to respond with further information in regards to your verification process. As you mentioned honesty is the motto of any modern Gentleman and that is why I would like to share some information about withdrawals with you. Some withdrawals may be processed within minutes and some transactions may take a bit longer (which can be frustrating). There are several things that can effect the processing time, such as withdrawal amount and payment method used. Mr Green thanks you for your awesome feedback as it will help us to improve our Gentleman ways. Feel free to send us an email - [email protected] and we will make sure to give you further information in regards to your withdrawal and verification.
I have the pleasure of reviewing online gambling companies and their games for a living, but Me Green casino is one of my all-time favourites, thanks to the knowledgeable customer support and huge range of games. You can't fault the exclusive games - my favourite is currently Emjoi planet. The bonuses do have wagering, but that's nothing new or out of the ordinary. I had 9 free spins and won a couple of pounds, but this then turned into well over £100 and I only had to play a few quid before being able to withdraw £100.
The only thing negative I experienced was the withdrawal screen, if you're trying to withdraw via a notebook or chrome book, you will have to either delete your cookies or cache or withdraw via another device (I used my mobile).
Dear Kayleigh39, Thank you for your review. Mr Green is glad to hear that you enjoyed his casino and would personally like to congratulate you on your winnings, well played! Its awesome to hear that you enjoyed our exclusive Emoji slot. I personally think its pretty cool (and way more entertaining than the movie) and we are grateful that Netent let us offer the slot exclusively to our Mr Green players. When using a browser to play with Mr Green it can be important to clear cache and cookies on a regular basis depending on how much data is stored in the browser since previously. Once cleared our site should run way smoother, however you should note have to clear cache and cookies each time that you request a withdrawal. Feel free to contact our customer support and we will assist you in the best way possible to get this resolved for you. I wish you a sunny day ahead and once again thank you so much for your feedback. Stay classy!
Requested a withdrawal and sent ID and POA. After that, they requested Cards which I deposited with. I sent them the cards and they didn't accept them because on the card were visible the first 7 Digits and not the first 6... So it was problem for them they saw 1 more digit (7 instead of 6).
I've resent the cards again and they told me that the format of the picture should be PDF or JPEG. From my iphone the pictures are always JPEG, so I resent the same pictures and they accepted them. (until now)
Overall, I am waiting 10 days to verify my documents and they return me back for very very unlogical reasons just to delay my withdrawal and perhaps for me to cancel it.
By the way, they passed my cards to the relevant team and my withdrawal is still pending. Hopefully it will get processed in the next month or so.... Let's see what other reason they will come with just with the clear purpose of delaying the withdrawals.
Dear Overed. Thank you kindly for your review. My name is Dennis and I'm a current AskGamblers representative here for Mr Green. First of all I'd like to apologise for any delays this verification procedure has caused. These verification procedures is something that we have in place both as a license requirement and to ensure the highest possible safety for our players and their money. There are some criteria when it comes to the documents, and in some cases it can be that a picture of a card needs to be exactly like the criteria, as per the license requires. I can assure you that we do our absolute best to make sure everyone gets verified quickly and smoothly. If you contact us directly I'm sure that our support specialists will be able to help you further. Best regards, Dennis.
Games platform ok. That is all I can say that is positive. I have over 20 years experience of casinos as a vip and this is one of the worst I have encountered.
Ok so read this carefully:
1. The customer service here is shocking if like me you are a high roller and used to vip treatment. They simply don't care or have no freedom to offer decent rewards.
2. The bonuses are shocking and pathetic, no decent match bonuses, 35 x wagering, free spins with wagering attached to winnings.
3. No loyalty point scheme.
4. Charges on deposits,! 2.5 % on £100. this is sheer robbery and most top casinos don't have this.
5. I deposited and lost over £12000 here and got less than 1% bonus in return at 35 x wagering (other casinos offer well over 10%, closer to 20%).
6. Most importantly the customer service team does not care and do nothing to keep you. They just want your money
7. No video poker
8. Rude vip team.
9. Slow withdrawals with pending transactions.
THERE are many better casinos out there that care and respect their customers, In particular unibet and pokerstars.
AVOID!!!!!!!!
Hi Spicyhot, First of all let me thank you for your feedback, we do appreciate you for taking your time to reaching out to us. I am sorry to hear that you didn't like our services, Mr Green aims to provide entertainment for all of his friends and so does our customer service team as well as our VIP team. When it comes to the bonuses we offer most players gets to take part in one of our awesome welcome offers. Mr Green also tries to ensure that his promotion page is packed with cool offers to take part in. Like mentioned most bonuses comes with a 35x times wagering, however our VIP team might be able to make a personal bonus offer so i recommend that you get in touch with our customer support so that we can direct you through to the VIP department. At the moment we offer several deposit methods to our players, and like you mentioned some of them comes with a fee. For example when a deposit is made using a card. My recommendation is to chose another payment option when making the deposit in order to avoid the card fee. Same thing goes for withdrawals, we aim to process withdrawals as quickly as possible so that you may enjoy your winnings. However the withdrawal time frames vary from account to account depending on things like if the account is verified and which payment method that was used for the withdrawal. I suggest that you contact our support team or VIP team so that we can assist you further in the matter and provide you with the best service possible. May the sun shine on you today and we are looking forward to getting in contact with you.
Most of the things are with high quality, nice dealer and games.
However, the verification for the account take so long to process and it makes me worry about the safety of my personal detail and money in my account since they temporarily closed my account duo to verification and I can't access to my account.
Dear Ngkachon. Thank you for your great review! My name is Dennis and I'm appointed representative for Mr Green here on AskGamblers. I do understand your worry regarding your personal details and the funds on your account now that you cannot access the account, this is of course normal. However, there is no need to worry and I promise you that your details are only used for the verification purpose. The reason as to why we need to close and account temporarily while processing the verification is as this is a license requirement through the UKGC that we need to verify ones age before any further activity on the account when it's been requested. This process can vary slightly with the time frames as there is a human element involved checking all documents, but this shouldn't be for much longer. If you contact our support department and check for a status I'm sure that it will be resolved for you shortly! Also remember to always check your email in regards to the verification process, if there would be some reason that a document cannot be approved, there will be an email about this in your inbox. Of course, ones the verification is fully complete there should also be an email informing you of this. I hope this clears things up a little bit for you, if you're wondering about anything further then our great support team is ready to help you too! Thanks once again for your review Ngkachon, and I wish you a lovely day!
Good selection of games. Accepts PayPal. Nice look and feel.
Extremely poor turnaround times for account verification. (6 days and counting already) My recommendation to any new player would be to either.
A. Verify your account before playing.
B. Avoid playing altogether and use a casino with a professional attitude towards its customers.
Dear Xalderaanx. Thank you for your review. My name is Dennis and I'm an appointed representative here at AskGamblers for Mr Green. It's always makes me happy to see positive comments on our site and design and that you have enjoyed the vast selection of games we offer. I'm sorry to hear about the inconvenience regarding the account verification process, this is a process we have in place to ensure the highest possible security for players, and we're doing everything we can in order to make sure that it's a quick and stress free process. If you get in touch with out support team via live chat or phone then I can guarantee you that we will be able to help you finish this process. We always try to encourage players to verify your account at the earliest time convenient, even if this is not something we can enforce during registration it is something that we want all players to complete in order to have an entertainment portal where the focus is just that, uninterrupted entertainment. I'd like to thank you so much for you feedback, and if you have any further feedback or questions then feel free to get in touch at any time. Best Regards and may the force be with you, Dennis.
I love the design. Very glossy and glam. Definite lux feeling whenever I log in. The bonuses are generous also!!
It does take a while to load on my laptop and heats up the mobile. And it no AUD$ availability.
Hey Trynzee! I hope that all is well with you and thank you for your feedback. Our design team works hard around the clock to keep our site classy and fabulous. It makes our day here at Mr Green each time one of our players lets us know that they are enjoying the site. After all our mission is to offer people a break, a happening, a superior gaming experience in a responsible environment. I am sorry to hear that the site loads slowly when you are on your Laptop. I would suggest that you play using Google Chrome as browser and also remember to clear Cache and Cookies on a regular basis, this usually speeds up the site when done regularly. When on mobile i always suggest playing via our Mr Green app since its optimised for our site and it wont use up as much memory from your mobile device keeping the device cooler hopefully. Another advice is to take regular breaks from playing, this is a great way to make sure that you always gamble responsibly and it will also give your mobile device a chance to rest and cool down. Currently our Aussie players will have to play using Euro as currency, I am really sorry to say that we do not offer AUD as a currency as of now. I will make sure to bring this feedback forward so that we maybe get a chance to offer our Aussie players their own currency in the future. Once again thank you so much for your feedback, stay classy! Regards Michael
I deem the best designed casino for now. A wide range of games and all the best providers on the market.
Not much of available payment platforms to be used.
Dear Vickyte. Mr Green would personally like to thank you for your review. We are really happy to hear that you enjoy our design, this feedback is worth more than gold coming from our players since Mr Green's site is built it for you to enjoy! We always strive to keep a wide variety for games on our site and the thought behind it is to make sure that there is a game for everyone available. This is of course made possible thanks to Mr Green's love relationship with some of the best providers on the market. When it comes to payment methods we try to offer as big a variety as possible and we are constantly working to increase the amount of payment methods offered to our players. Please let me know if there are any specific payment method that you would like to see in the future and I will make sure to take your feedback in consideration. Should you have any further feedback, feel free to email this to [email protected] Finally let me thank you for taking your time to provide us with this feedback and i do hope that you get a sunny summer ahead in Finland. Gentle Regards, Michael.
Mr Green Casino News
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Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Ridiculous timescales for withdrawals, when you contact live chat or call customer services just say it is with payments team, first withdrawal took over a week to be processed. And I have now recently processed my 2nd withdrawal and they have now 2 days after the initial request decided they want all the validation docs so I have sent these off less than 1 hour after receiving the request, but now waiting again and got the usual response of it is with the payment team, so no doubt will be another few days before the request is even processed.
Also this is the only casino/betting website I have ever encountered which charge you for both deposits and withdrawals!! I would have thought if you are being charged for the withdrawals this would mean they are processed quicker but clearly not!