Mr Green Casino

Terrible casino. Used to be okay but when they got taken over by William Hill the terrible behaviour began.
- Customer service is a joke. My account was randomly closed and when I queried this they stated it was due to the card type? Said they would send back the money and had to use the ADR to retrieve this.
- Bonus is poor compared to what it used to be and reload bonuses are non existent.
- They have never responded to one of my emails.

However, if you enjoy campaigns this it not the site for you. The campaign team in my reagon at least is very bad. 3 times now they made the "happy hour" campaign and it have simple not worked. and I have waited for 3 hours for it to work only for support to tell me they gave up on making it work. there was a time I was looking forward to these campaigns, but not any longer, as they usually don't even work.

Permanently self excluded due to bad gambling problems and still received marketing updates(not affiliates) years later encouraging me to gamble.
Now they have made me homeless! As they won’t provide a comment on this I’d thought I’d review.

Very disappointing - Inadequate procedures - Ridiculous Bonus terms

I hadn't played on Mr Green for a very long time and thought I'd give them another go, especially in view of promising Reel thrill tournaments.

As since I last played I had changed nearly every bit of account information, it took me a lot of effort to get all this changed. Customer service were quite helpful but preset procedures made it a frustrating experience.

When this was finally done in various steps over 2 days I started the procedure of changing my password. I thought that this would be possible using email to activate the reset password procedure as it so often is. No, this is done by SMS, so this required for me to change my Mobile phone number in my account. When this was done via chat, I started the reset password procedure again, had to fill in my email and ask for an activation code. No activation code came !! I then called customer support and was told that the email address I needed to fill in was the one I originally used to sign up. I was under the impression from chat conversations that I had to use the new email address, I was either wrongly informed or misunderstood, whichever way this would have been the most logical. I was also told that I could only try once every 24 hours (another unnecessary stumbling block). O tried over 24 hours later with the new email and again didn't receive an activation code. I was about to give up but another 24 hours later I contacted chat and after investigation I was finally able to get an activation code.

In the mean time, I received scripted emails with useless information and procedures to try that had absolutely no bearing on the actual problem.

When I finally managed to log in with my first email address as username (ridiculous) I couldn't deposit because I had to upload documents. I did that immediately but couldn't deposit till the next day as apparently the uploaded documents had failed. No emails or other notification received, I had to contact customer service again via chat, upload the documents via chat and then I could finally deposit and play.

I am professionally involved in similar procedures and keep on being amazed by the poor setup of some websites. What I described could be made so much easier and so much less frustrating with down to earth logic and understanding of what user friendliness means. What about testing, does anybody test these procedures. Is it worth loosing customers over this. Security doesn't need to be affected by setting up procedures that work and are user friendly either.

Anyway, I played 2 Reel Thrill tournaments and won 25 free spins in one of them. I then played the free spins and won £ 15.39 from them. Wagering requirements 35x (fair enough I knew that before) = approx £ 540 to wager (A lot).

So I started, only to find out that by playing I didn't cut into the wagering requirements. After some struggling with T&Cs (Admittedly and exceptionally easy to find) I found out that you need to wager 35x the bonus amount using bonus funds. In other words you need to deplete your real money first to access your bonus funds and start wagering 35x - I wonder if then once you use your bonus funds and win, if that is then added to your real balance which then has to be wagered first before you can access your bonus funds again. Whichever way, you can never win... and it's useless to get free spins so it's useless to play and try to win Reel thrill tournaments.

Who on earth invents these things, I wonder. And why is this still allowed. Is this by design ? If it is, it's insulting to experienced customers and it's deception to the newbies.

Anyway, as I have been playing for ages online and have found honest and straightforward casinos of which there are luckily more and more nowadays, which don't give me stress and give me genuine enjoyment with a chance to win, I made my case in chat and it was confirmed I could withdraw my real money. I did and it was promptly approved...another positive and together with the easy to find T&Cs and courteous customer service worthy of a second star.

Conclusion > Not recommended

The experience with playing the leaderboards they offer is very poor. Often, the final results are posted multiple days after the leaderboard is over, the links to the leaderboards in the terms of the promotion don't work, the terms are full of mistakes (one paragraph says one thing, the other says another) and last time they even managed to calculate the points wrong, screwing up the final leaderboard.
Support tries their best, but often their reply doesn't really answer my questions and I have to write multiple times what the complaint is. Overall it's just a very poor experience.

When you search for a game, not all games show. For instance, when i search for megaways games, only 10 show but there are many more(i play on mobile).

I wish their chat representatives would be more ''human'' , and not sound so robotic. Definitely faster when using already-made responses, but it helps when you feel like speaking to a real person.

Nothing apart from what I said about having more Playtech RNG games.
I have to post more negative to post this comment so ignore this.