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Moonwin Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 73 reviews
9.1/10
73 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino. It’s user-friendly, and we were able to use the site seamlessly with no issues. Live chat is easy to locate, the menus are accessible, and the games lobby is user-friendly. 

What we like
  • Home to well-known providers
  • 24/7 live chat
  • VIP Program
What we don’t like
  • Clause may apply to wins over 15K
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Moonwin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.moonwin.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, French, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about Moonwin Casino

Moonwin Casino is an online casino home to a catalogue of games from leading providers. The site supports multiple languages, which can be selected at any time. 

You can use virtually any web or mobile device to access the casino. If you prefer mobile casino sites, simply log in or register through the latest smartphones and tablets. 

Once a member, you may be able to join the Cosmic Cash Club, which is for VIPs. You’ll be able to collect points and exchange for them for rewards. 

More information about the casino is available in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Moonwin Casino. Learn more about complaints.

Show all complaints
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 1,718
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.1/10 73 reviews

Top reviews from our players

A well-made casino. Huge selection of slots, live casino with lots of tables. Easy to deposit n withdraw funds. I didn't have any prob with MoonWin which I cant say about Skrill.. 8/10 because it can always be better!

Dear Customer, Thank you for your positive feedback! We're thrilled to hear that you’re enjoying the wide selection of slots and live casino tables at MoonWin, and that depositing and withdrawing funds has been smooth for you. We appreciate your understanding regarding any issues with Skrill and are happy that MoonWin has met your expectations. Your 8/10 rating means a lot to us, and we’re always striving to improve so we can deliver an even better experience. If you have any suggestions or need assistance, our support team is always here to help. Thank you for choosing MoonWin, and we look forward to continuing to provide you with a great gaming experience! Best regards, MoonWin team

user avatar

Great casino. I like bonuses every Monday and Wednesday it's pleasant. Overall loyalty is so good and gives me save some money for playing. % of winnings is pretty enough, like most fam casino

Dear Customer, Thank you for your wonderful feedback! We're delighted to hear that you're enjoying the bonuses every Monday and Wednesday. It's great to know that our loyalty program helps you save some money while playing and that you're satisfied with the winning percentages on our platform. We strive to provide a rewarding and enjoyable experience for all our players, and your satisfaction is our top priority. If you ever have any questions or suggestions, please feel free to reach out to our support team. Thank you for choosing MoonWin! We look forward to continuing to offer you a great gaming experience. Best regards, MoonWin team

user avatar

A good casino with a modern clear site and a large number of slots from different providers. I'd also like to highlight the live and super fast support that helped me through the KYC. MoonWin also gives good bonuses, especially on the 1st deposit.

Dear Customer, Thank you for sharing your positive feedback! We're delighted to hear that you appreciate our modern and user-friendly site, along with the wide selection of slots from various providers. We’re also glad to know that our live support team was able to assist you efficiently through the KYC process and that you found our bonuses, especially the first deposit bonus, to be valuable. Your feedback means a lot to us and motivates us to keep providing top-notch service and exciting features. If you have any more suggestions or need further assistance, please feel free to reach out. Best regards, MoonWin team

user avatar

This casino has everything I love - great service, game selection, tournaments, live casino, regular bonuses, good loyalty. As a player I feel comfortable here, the support staff are polite and professional, they help me whenever I need it and I feel appreciated. I regularly receive various bonuses and offers. After around six months of playing at MoonWin I haven’t gotten bored yet and I like everything about it. During this time I withdrew the money I won 6 times and always without any problems and easy!!

Dear Casey, Thank you so much for your detailed and positive feedback! We’re thrilled to hear that you’re enjoying everything MoonWin has to offer - from our service and game selection to the tournaments and bonuses. It’s wonderful to know that you find our support staff both polite and professional, and that you feel valued as a player. We’re also pleased to hear that your withdrawals have been smooth and hassle-free. Your satisfaction is our priority, and we’re glad we’ve been able to provide you with a consistently enjoyable experience over the past six months. If you ever have any suggestions or need assistance, don’t hesitate to reach out. We’re here to help and ensure your continued enjoyment. Best regards, MoonWin team

user avatar

Not bad casino. Site is well adapted for the phone. Deposits and withdrawals are processed quite quickly. The RTP is also not bad, here possible to win. KYC confirmed without problems.

Dear Sara21, Thank you for your feedback! We're glad to hear that you find Moonwin well-adapted for mobile use and that deposits and withdrawals are processed quickly. It's also great to know you appreciate our RTP and had a smooth KYC process. As we continue to grow, we look forward to providing you with an even better experience. If you have any questions or need assistance, please feel free to reach out to our support team. Best regards, Moonwin team

user avatar

I first saw MoonWin here in some top and have been playing ever since, and I'm satisfied with everything. It has all the usual options, many slots, fast support and nice design, many options for depositing, including in crypto, which I prefer.

Dear KendradFewo, Thank you for your positive feedback! We're delighted to hear that you've been enjoying your experience with MoonWin and that you're satisfied with our offerings. It's great to know that our wide selection of slots, fast support, and user-friendly design have met your expectations. We also appreciate your preference for our diverse deposit options, including cryptocurrency. Your satisfaction is our priority, and we're committed to maintaining the high standards that have made your gaming experience enjoyable. If you ever have any questions or need assistance, please feel free to reach out to our support team. We're here to help! Best regards, MoonWin team

user avatar

Attracted me to generous bonuses and the Moonwin space theme)) After +- a month of playing everything is fine, but I don't understand why this casino couldn't make a mobile app, it would be more convenient than playing in a browser.

Dear Darby_Pipe, Thank you for your feedback and for choosing MoonWin! We're thrilled to hear that you enjoy our generous bonuses and the MoonWin design. It's great to know that you've had a positive experience with us over the past month. We appreciate your suggestion regarding a mobile app. While our mobile website is designed to provide a smooth and enjoyable experience, we understand that having a dedicated app would offer added convenience. Please know that we are constantly looking for ways to improve, and your feedback is invaluable in this process. If you have any further suggestions or need assistance, don't hesitate to reach out to our support team. We're here to ensure you have the best gaming experience possible. Best regards, MoonWin team

user avatar

So good casino. Moonwin in the top 3 of my favorite casinos for quite some time and I have already withdrawn money to my card 2 times without any problems. To withdraw you need to go through the KYC as elsewhere

Dear Andreas, Thank you for your wonderful feedback! We are delighted to hear that MoonWin ranks in the top 3 of your favorite casinos and that you have successfully withdrawn money to your card without any issues. It’s great to know that our KYC process is straightforward and comparable to other platforms, ensuring a secure and smooth experience for our players. Your satisfaction and trust are our top priorities, and we’re thrilled to have met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to our support team. Best regards, MoonWin team

user avatar

So a cute casino, which I liked right away. From time to time I allow myself to relax here and Plinko is the best game because I don't have to think I play to relax, not to build strategies. Recently I even won a few hundred $ which was very uplifting)))

Dear PinkyRabbit, Thank you for your delightful feedback! We're thrilled to hear that you found MoonWin to be a cute and enjoyable place to relax. It's wonderful to know that you enjoy playing Plinko and that it helps you unwind without the need for complex strategies. Congratulations on your recent win of a few hundred dollars! We're glad it added to your positive experience. Your satisfaction and enjoyment are our top priorities. If you ever have any questions or need assistance, please feel free to reach out to our support team. We're here to help make your gaming experience as enjoyable as possible. Best regards, MoonWin team

user avatar

A new casino brand that hasn't had time to deteriorate and really pays out winnings. The quality of service and RTP are at a good level, which is the most important thing for me. Also presence of a live-casino is also a pleasant.

I take off a 1 stars for possible delays in withdrawing winning. However, I want to point out that support helped me quickly and I received the money that I won.

Dear St.Eilene, Thank you for your detailed feedback! We are pleased to hear that you appreciate our service quality, RTP, and the live casino. It's gratifying to know that these aspects have met your expectations and that you've had a positive overall experience with us. We apologize for any delays you experienced with your withdrawals. Your patience and understanding are greatly appreciated. We're glad our support team was able to assist you promptly and ensure you received your winnings. Your feedback is invaluable as it helps us improve. We are committed to enhancing our services and providing a seamless experience for our players. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. We're here to help! Best regards, MoonWin team

user avatar

Moonwin Casino News

Read all news about Moonwin Casino, check for updates and stay tuned for exclusive bonuses.

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