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Mondcasino is restricted in your country, please try these instead:

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Mondcasino

Our Rating CasinoRank
8/10
CasinoRank
Player Rating 47 reviews
9/10
47 reviews
Complaint Response 3 complaints
1 day avg. 3 complaints
What we like
  • Home to over 4000+ games
  • Top performing software providers
  • Multiple payment options
  • Live chat is open 24/7
What we don’t like
  • There are some country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mondcasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.mondcasino.com/
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian
Casino Type
Instant Play, Live Casino, Mobile, Sports, Crypto Casino

Mondcasino is an online casino home to a variety of different games which include the latest video slots, table games, live dealers, sports and more. Players will be able to choose from a number of top software providers like Microgaming, Nolimit City, Relax Gaming, Playson and Betsoft. The site supports several different languages and players can easily switch between both web and mobile browsers to enjoy their favorite games. The casino is also fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Afghanistan, the United States of America and the United Kingdom. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Mondcasino is also available for players who want to use their mobile devices. Players can use their mobile browser to enjoy their favourite games on the go and they won't need to download additional applications. One single account can be used across web and mobile and will give players access to hundreds of games, just like the web version. 

Security and Fairness

When it comes to security the casino protects their players at all costs. They use widely used SSL encryption methods to keep confidential information stay that way. It means any personal and financial information will always be transferred securely over the internet. They also use a random number generator to determine the outcomes of their games so that they are fair.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mondcasino. Learn more about complaints.

Show all complaints
Mondcasino - Closed account and confiscated my funds and deposit

Hello Askgamblers team,

I played in this casino for about a year. On 01/09/2023 I received a letter from them.


"You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however."


Unfortunately, I decided to make another deposit of 200 or 300 euros. After winning my balance was 1056 euros.

Мy account was closed and I received an e-mail about the confiscation of funds


"This is to inform you that your Mondcasino account has been permanently suspended due to the suspected fraud. Furthermore, all of your current Mondcasino account monies have been withheld.

9.1 We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account.

9.2 We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.

Opening further accounts will be considered a breach and violation of our Terms & Conditions and a breach and violation of this decision, which is final.

All your additional Mondcasino accounts will be suspended at once.

Kind regards,

Mondcasino Security"


I think that confiscating funds from players is theft. I demand to return my funds back, but the casino support is not responding!

staus Unresolved
€1056
Mondcasino - Refusing to pay me for dubious reasons

Hello Askgamblers team,

A couple of days ago I registered at MondCasino and deposited 200€, using their welcome offer I won a total of 1475€. I played on the slots "Great Rhino Deluxe" with 4€ spins, and on "Starburst" with 3€ and 3,50€ spins. Two days later they first sent me an email that my account is fully verified, then shortly after that they sent me this:


"Dear Player

Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.

Bonus Terms and Conditions applied to your account:

10.1.8 Bonuses offered by Mondcasino are only intended for genuine recreational players. Abuse of the offered bonuses will not be tolerated. Mondcasino reserves the right to investigate, cancel, suspend or lock any account if abuse of the bonus is only being suspected at its sole discretion without need for further explanation. In case of suspected abuse, all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.

We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact."

on their Bonus terms site under 10.1.8. it says

"Some examples what can be suspected as bonus abuse;

a) Using any betting system or placing even money bets on any game of chance,

b) Using the "Double-Up" or "Buy Free Spins functions" or gamble feature within a game over maxbet which is 4 EUR or equivalent in other currency

c) Wagering on games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them."


I did not exceed the 4€ bet limit, i did not play any excluded games, and i did not use any sort of betting system, they just confiscated my winnings and refuse to elaborate any further.

I hope you can help me here

Kind Regards

staus Resolved
€1475

Complaint Statistics

Resolved 2
Avg. Amount $ 936
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Top reviews from our players

Great casino I won more than 5 thousand and they paid me super fast, with good bonuses and help for players, the first time I won and cashed out, so there is nothing to complain

Great platform to play. Good offer. Interesting games.Good support service. Withdrawal takes a few hours, but its fast if you ask me. Seems a trustworthy and reliable casino.

I have been playing here for years and have never had a problem with them. Great selection of casino games and is easy to deposit. Sometimes I bet, but not often, so I am not an expert, but the odds seem to be good. Finally, love their interface, it is perfect for me.

Mond casino has a large selection of the top providers games which all have a very clean design. The site also features a sports. The overall design of the site looks good and is easily navigated, the wallet menu is especially nice in my opinion as it is very straightforward to deposit and withdraw.

I am a long-time customer of Mond casino. I had a problem with a first withdrawal that I made after not playing for a long time but I must say that the customer service was prompt in answering my queries and always present. I made a subsequent withdrawal and had no problems at all, I received it quickly. I recommend this casino.

Fantastic Casino! Top notch and awesome loyalty program, fair terms and massive selection of games. Support is super friendly and deposits/withdrawals are smooth and fast!

Good casino. Fast deposit. Fast withdrawal. High chance of winning and very good customer service. Vip status is good also. Negative point is not many bonuses available. But still many bonuses for vip players are available on specific day. Great casino after all!

This is a great option for playing in an online casino. High-quality design, many different games and bonuses, as well as favorable conditions for players. Yes, and the withdrawal of money here is fast.

This place nails the perfect casino vibe it’s friendly and lively, and I always feel like a VIP when I’m here. The few times I’ve needed help, the support team was on point and sorted everything out super fast.

Been playing here for almost 2 years and have won a few decent small amounts that I never withdrew. This week I finally hit a big one playing a game I had not played before and glad to say the verification and cash out experience was smooth and quick. Only one downfall is some of the games cut out often during play. I will continue to play here and recommend to others.

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