General Information about Metrobetz Casino
Metrobetz Casino is owned and operated by Green Champions Leader SRL, registration number: 3-102-917157. The online casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License ALSI-202502014-FI1.
If you are from an eligible country, you can deposit and play instantly to skip the registration process. However, I signed up in the usual way and it takes just a few moments. You can use any eligible Metrobetz Casino bonuses to get started with your first deposit. The casino also supports the latest mobile devices so you can access their mobile casino, games and features wherever you are. I accepted a 225% welcome package + 500 free spin but these are country specific offers.
Once you’re a member, the casino has regular tournaments, a VIP Club and rewards program. You can only view this from a registered account. You can check our expert casino reviews for other sites who are reward-heavy.
Payment Information and Options at Metrobetz Casino
If you are using the Pay’n Play feature, you can select the online banking options to make a deposit. Otherwise, you can choose from a variety of payment methods from the cashier. The minimum deposit starts at €25 and the minimum withdrawal is €100. However, if you are a Pay’n Play user, the minimum withdrawal amount is €50. All deposits must be wagered at least three times.
You must complete the verification process before you can withdraw or you can also verify early once you create an account. You’ll need to provide government-issueed photo ID and proof of your address and payment method which is dated within the last three months. Documents can be uploaded to the profile section of your account and this must be completed within 30 days of being asked. Once verified, the casino aims to process your withdrawals within 72 hours.
The maximum you can withdraw per month is €25,000. If you have only made one deposit, the maximum you can cashout is 15x this amount. However, progressive jackpots are paid in full. If your account is dormant for 6 months, the casino will charge you a €10 monthly fee.
Customer Support at Metrobetz Casino
Support is available 24/7, so you’ll never have to worry about getting help. One of the fastest ways is to use their 24/7 live chat feature which can connect you to a human agent. Initially, you will be connected to a chatbot and it’s not that easy to bypass this option. You will need to select at least one option before you can eventually get through to an agent. The good news is that once you are connected, in my experience, you’ll receive a high level of support.
For anything less urgent, you can also email the casino at any time. The casino can currently offer support in English, German, Spanish, Norwegian and Finnish. Unfortunately, there is no phone support but live chat is by far the fastest option here.
Games at Metrobetz Casino
You can enjoy a wide variety of casino games at Metrobetz. Their games lobby is packed with the latest online slot games from popular providers. The casino spotlights certain providers and their games and has lots of menus and sorting options so you can find your favourite games. You can also access exclusive titles that you’re unlikely to find anywhere else.
I couldn’t find any RTP information but I did try some of the casinos top picks, including the Book of Ra Slot, 3 Royal Dracos Slot and Jokers Wild Chaos Slot. My time playing games was pretty seamless, with no issues. Navigation has been nailed throughout the lobby and suitable for all kinds of players.
One thing I will say though is that there are no specific menus for table games. I used the search engine and found a good variety of card games, dice games and more. The live casino is much easier to find though and packed with a great selection of games hosted by live dealers. I think most players will find something they like here.
Metrobetz Casino’s Commitment to Responsible Gambling
To help you manage your finances, you’ll be able to set deposit limits every day, week or month. These can be activated when you contact support. Unfortunately I could not access them myself in my account. There were no other limits including loss or wager limits either.
If you need to take a break, you can either ask for a time-out or you can self-exclude. A self-exclusion can close your account for a longer period of time but an initial 24-hour cooling off period will be initiated first. You must contact support to activate these.
