Magius Casino Complaints
Magius Casino Complaint Stats
Despite this request, on 16 June 2025 I received a VIP welcome email offering promotional benefits, including cashback and a PLN 300 bonus.
On 7 November 2025, after further correspondence and another request to close my account due to excessive losses and lack of control, Magius confirmed in writing that my account had been closed.
However, on 21 January 2026, I received another VIP promotional email encouraging me to deposit money to unlock cashback and bonuses.
On 30 January 2026, I contacted Magius again to request urgent account closure and explicitly stated that I was a compulsive gambler and could not control my gambling. On 31 January, Magius again confirmed that my account had been closed.
On 6 April 2026, I had to contact the casino once more, explaining that I was unwell and had problems controlling my gambling. After further correspondence, Magius confirmed closure on 8 April 2026.
According to the transaction history in the attached Excel file, deposits made after my first self exclusion request on 1 June 2025 total PLN 36,632, excluding deposits made earlier that day. The transaction history also records a withdrawal of PLN 3,000.
I believe the repeated closure requests, continued promotional communications and recorded deposits raise serious concerns about how Magius handled my self exclusion requests and gambling related disclosures.
I ask AskGamblers to review the attached correspondence and transaction history, investigate the casino's handling of my requests, and help me obtain a fair resolution. I request that Magius provide a complete account history and explain why promotional offers continued after I had requested permanent self exclusion.
Resolved
I am submitting a complaint regarding two Skrill withdrawal requests of €500 each, for a total of €1,000, which are still showing as pending/processing.
The withdrawals were requested on:
- September 23, 2026 – €500
- September 24, 2026 – €500
As of October 7, 2026, both withdrawals are still being processed, approximately 10 business days after the requests were made.
I contacted Magius Casino customer support regarding the delay. I was told that my withdrawal requests are still active and are being handled by the Finance Department. However, support was unable to provide any specific timeframe for when the payments would actually be processed.
Previous withdrawals from Magius had normally been processed much more quickly, which is why this unusually long delay is concerning.
Both outstanding withdrawals are being made via Skrill. I am simply requesting that Magius Casino process and pay the outstanding €1,000 without further delay.
I am attaching a screenshot of my payment history showing both withdrawal requests, their dates, amounts and current processing status.
Resolved
My account is verified and I have previously made successful withdrawals from Magius Casino without this type of delay.
Magius Casino’s terms state that withdrawal requests are processed by the financial department within 3 business days, provided that the required conditions and verification procedures have been completed. My withdrawal has now been pending far beyond this stated processing time.
I have contacted the casino regarding the delay, but the €470 withdrawal remains pending.
In addition, promotional bonuses have repeatedly been added/offered while my withdrawal is pending. I do not want any bonus or promotional credit to interfere with my withdrawal or create additional wagering requirements. I have cancelled/refused these bonuses whenever necessary.
I am requesting that Magius Casino process and pay my €470 withdrawal without further delay, or provide a specific and documented reason explaining why the withdrawal is being withheld and what, if anything, is required from me.
I can provide screenshots showing the pending €470 withdrawal and any relevant communication with the casino.
Thank you for your assistance.
Unresolved
I have been a VIP member of Magius for several months and have previously made numerous deposits and successful withdrawals without any issue.
On 17 July 2026, Magius requested verification documents from me. I provided all the requested documents on the same date. Magius subsequently confirmed by email that my documents had been received.
Customer support informed me that the verification process would take a maximum of 10 days.
However, as of today, 22 August 2026, my documents are still showing as under verification.
My account balance of approximately €2,000 remains visible, but I am unable to request any withdrawal because my account verification has not been completed.
I have contacted Magius customer support and the VIP team repeatedly. I have asked several times for:
- the exact reason for the delay;
- confirmation of whether any additional document or information is required from me;
- a specific timeframe for completion of the verification.
Unfortunately, I have only received general responses such as “your case is being processed”, “our specialists are working on it” and requests to “please be patient”. I have not been given any specific reason for the delay, nor any concrete date for completion.
I have fully cooperated with the verification process and, to my knowledge, have provided everything requested. No additional documents have been requested from me.
I have also previously completed successful withdrawals from Magius, which makes the current prolonged verification particularly concerning.
I am not requesting any bonus or compensation. I simply want my account verification to be completed so that I can access the withdrawal function and withdraw my available funds.
I have retained evidence of :
- the submission of my verification documents on 17 July 2026;
- Magius' confirmation that the documents were received;
- the 10-day processing timeframe communicated by customer support;
- my subsequent communications with Magius and the VIP team;
- my current account balance;
- the fact that withdrawals are currently unavailable.
I have made numerous attempts to resolve this matter directly with Magius, but despite the significant delay, I have not received a concrete explanation or resolution.
Again this week, at my request to determine the reason for this delay, Magius replied that nothing was blocking, and invited me once again to wait.
I therefore respectfully ask AskGamblers to assist me in resolving this dispute and obtaining:
1. Completion of my account verification;
2. Restoration of the withdrawal function;
3. Access to my approximately €2,000 available balance.
I am willing to provide all relevant evidence requested.
Thank you for your assistance.
Unresolved
Rejected
There’s this collector card game where you buy cards and get free spins by using coins. I've completed the 75$,150$ and now I'm at 300$ I collected all 10 cards, as you can see, but they’re not paying me, as it says 2 cards out of 10, but it's wrong. They’ve been saying for weeks now it's being checked over. This same email is what I keep getting since mid june 😆
Unresolved
I submitted my 5th withdrawal on June 2, 2026.
Subsequent to that, I had received 4 withdrawals, which I requested to the maximum as I was at a VIP Level 4.
After the 4th receipt of the requested withdrawal, my account was degraded to a starter level, and now my last payout has not been sent. I waited the 3 business days and started contacting Live Chat, and kept getting the same answer every time. (Thank you for your patience. Your withdrawal is being processed and will be sent very soon. We will get a supervisor to contact you, so sorry for the delay, our team is working on it.....) And I still have no money.
I actually spoke to a VIP agent who contacted me about Magius, and I shared that I had this same problem previously, and he assured me it would never happen again. But here we are. Same issue, same answers, no money.
Unresolved
I’m having an issue with Magius regarding 3 withdrawals (2000PLN each) that still havent been paid.
The requests were made over a week ago and nothing has happened yet. What’s even more frustrating is that support has been giving me little to no useful information whenever I try to ask about it. Only automated answers such as "Your withdrawal is highest priority", "Withdrawals take 3 days", etc, etc.
From the casino's terms and what live support has told me, withdrawals are supposed to be completed within 3 business days, so this delay makes no sense to me. I feel like making a public complaint is maybe going to help me get my money soon.
I’d really like the casino to either explain what is causing the holdup, or hopefully complete the withdrawal soon.
Thanks for reading!
Resolved
I have initiated 3 withdrawals. On of these was canceled due to (technical errors on the side of payment provider). I have initiated it again. This and the other two withdrawals are "under check) (includin the first one, which was initiated on 9th MAy, 9 days ago).
I ha written several chat messages and emails but got only clichés from them. They even promised (via chat) to send my request for making the process quicker to the financial department. They have never written any concrete cause for the delay.
Finally, the wrote in an email that there is an "unexpected delay due to a higher-than-normal volume of transactions".
The procesing time according to the T&C is 3 business days.
In the past, they fulfiled my withdrawal requests in 2 days or less (attached).
I thought it was a reliable and good casino.
Trust is very important in the case of money and I have never experienced such a poor processing mechanism and attitude from any online casinos. In the case of more delay, I will be initiate legal steps.
But is is not my intention, I really would like to continue playing at Magius since they have very good games and favourable bonuses.
I really hope the they can solve the problem immediately.
Thank you,
Marton Kovacs
Resolved
I deposited $30 and won a total of approximately $2400 without using any bonuses. I followed all withdrawal rules and limits. I submitted withdrawal requests in accordance with their maximum withdrawal limits (two withdrawals of $750).
My first withdrawal request was made on March 25, and since then my payments have been delayed without a clear explanation or timeline.
I contacted live support to ask about both my withdrawal status and their licensing authority. Support refused to provide licensing information and redirected me to email instead, without answering the question. This raises serious concerns about the legitimacy of the operation.
I have complied with all requirements, and my account does not show any pending verification issues.
I am requesting:
1. Immediate processing of my pending withdrawals
2. Clear confirmation of when I will receive my funds
I have attached screenshots as evidence of my withdrawal requests and communication with support.
Resolved
I have been a loyal player at this casino for over two years and have successfully completed two previous withdrawals without issue. My account is fully verified, and I have not used any active bonuses that would complicate this transaction.
I have contacted customer service daily for the last 7 days. Each time, I am told the payment is "processing" and that my funds are safe, but the staff refuses to provide a specific timeline or an explanation for the delay. At this stage, the casino is failing to fulfill its own terms and conditions regarding payment windows. I am requesting that Magius Casino finalize the processing of my funds immediately.
Resolved
Subject
Unpaid withdrawal of €70,149, 63for over 8 weeks– Magius.com
Casino name: Magius.com
Disputed amount: €70,149,63
Currency: EUR
I am submitting this complaint because Magius.com has failed to pay my legitimate winnings in the amount of €70, 149,63 despite the withdrawal request being pending for over seven weeks.
I have fully complied with all requirements requested by the casino. My KYC verification documents were submitted, and I have cooperated with their support team multiple times in an attempt to resolve this issue directly. Unfortunately, I have received no clear explanation for the delay, only vague responses or no response at all.
There has been no allegation of rule violations, fraud, or breach of terms communicated to me. My account balance reflects the winnings clearly, and the withdrawal request remains unresolved.
Due to the prolonged delay and lack of transparency, I believe this situation is unjustified and unfair. A waiting period of more than seven weekd for a withdrawal of this size is unreasonable and unacceptable.
Please note that I have decided to permanently stop gambling, and I am not seeking any bonuses or further gameplay — only the withdrawal of my rightful funds.
I respectfully request ASkGamblers assistance in mediating this dispute and helping ensure that Magius.com fulfills its obligation to process and pay my withdrawal in full.
I am ready to provide all supporting evidence, including:
Withdrawal request confirmation
Account balance screenshots
KYC submission proof
Communication history with the casino
Thank you for your time and assistance.
Sincerely
Rejected
After this successful withdrawal, I attempted to cash out 3 × HUF 320,000, which is the maximum amount I can withdraw per transaction at my VIP level. The withdrawal requests were submitted on 23, 24, and 25 October 2025. Shortly afterwards, I received a KYC review request, and all withdrawals were blocked. I submitted every required document.
According to the platform, they are still reviewing a bank card I used for a deposit in August 2025. This card was a Revolut virtual card, which I permanently closed in August for security reasons. This card has nothing to do with my current winnings, yet no payout has been processed since then. They requested a bank statement proving the deposits made with that card, which I submitted on 27 November 2025.
Since then, I have not received any response, and no withdrawals have been processed. I would like to request assistance in completing the first pending payout, as I have been waiting for more than one month to receive the HUF 960,000, despite following all procedures correctly.
Unresolved
I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on October 22nd, yet as of today — 11 days later — it still has not been processed.
According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.
When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.
Please find attached a screenshot of my withdrawal request as evidence.
Thank you in advance for your support in helping me resolve this matter.
Best regards,
When contacting customer support via chat, I repeatedly receive inconsistent excuses — sometimes they claim to have a high number of pending requests, other times they cite technical problems. Despite these explanations, I still have not received my funds.
Please find attached a screenshot of my withdrawal request as evidence.
Thank you in advance for your support in helping me resolve this matter.
Best regards,
Resolved
Hello, I have been waiting for my €500 withdrawals since September 11.
They are not responding to my emails and I don't know why they don't want to give me my money back.
What steps do I need to take to get my money back? Can I file a complaint?
Please help me to solve the problem.
I look forward to hearing from you.
Sincerely,
Resolved