Complaint #1 Magius Casino

I have been waiting for my €500 withdrawals since September 11

By Serkan U.

8 months ago

Hello, I have been waiting for my €500 withdrawals since September 11.

They are not responding to my emails and I don't know why they don't want to give me my money back.

What steps do I need to take to get my money back? Can I file a complaint?

Please help me to solve the problem.

I look forward to hearing from you.

Sincerely,

Disputed Casino Magius Casino

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Serkanfr,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Magius Casino

• Representative

8 months ago

Dear @Serkanfr,

We would like to inform you that there have been recent withdrawals that have been made, which are still within the specified time frame.

Kindly be reminded that the estimated processing time is approximately three business days, commencing the day following the initial submission.

Please be advised that weekends are not considered business days.

Best regards,

Magius Team

Serkanfr

• France

8 months ago

Hello, thank you for your message to Magius. Today they validated my first payment of €500. There are still two more payments of €500 to be made. Have a nice day.

AskGamblers

• Support Team

8 months ago

Dear Magius Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Magius Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $1,390

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Magius Casino Complaints

See all complaints for this casino

Delayed payment

I submitted my 5th withdrawal on June 2, 2026.

Subsequent to that, I had received 4 withdrawals, which I requested to the maximum as I was at a VIP Level 4.

After the 4th receipt of the requested withdrawal, my account was degraded to a starter level, and now my last payout has not been sent. I waited the 3 business days and started contacting Live Chat, and kept getting the same answer every time. (Thank you for your patience. Your withdrawal is being processed and will be sent very soon. We will get a supervisor to contact you, so sorry for the delay, our team is working on it.....) And I still have no money.

I actually spoke to a VIP agent who contacted me about Magius, and I shared that I had this same problem previously, and he assured me it would never happen again. But here we are. Same issue, same answers, no money.

61h left

6000 PLN payment delayed

Hello AskGamblers team,

I’m having an issue with Magius regarding 3 withdrawals (2000PLN each) that still havent been paid.

The requests were made over a week ago and nothing has happened yet. What’s even more frustrating is that support has been giving me little to no useful information whenever I try to ask about it. Only automated answers such as "Your withdrawal is highest priority", "Withdrawals take 3 days", etc, etc.

From the casino's terms and what live support has told me, withdrawals are supposed to be completed within 3 business days, so this delay makes no sense to me. I feel like making a public complaint is maybe going to help me get my money soon.

I’d really like the casino to either explain what is causing the holdup, or hopefully complete the withdrawal soon.

Thanks for reading!

Resolved

zł6,000

Delayed payment after big win

On May 8, 2026 I have won a jackpot in at Magius Casino. After it, I have continued playing, leverageing huge amounts (millions HUF...my initial deposit was 85.000 HUF). I have been playing since that day, too (until now...because my trust is starting to decrease).
I have initiated 3 withdrawals. On of these was canceled due to (technical errors on the side of payment provider). I have initiated it again. This and the other two withdrawals are "under check) (includin the first one, which was initiated on 9th MAy, 9 days ago).
I ha written several chat messages and emails but got only clichés from them. They even promised (via chat) to send my request for making the process quicker to the financial department. They have never written any concrete cause for the delay.
Finally, the wrote in an email that there is an "unexpected delay due to a higher-than-normal volume of transactions".
The procesing time according to the T&C is 3 business days.
In the past, they fulfiled my withdrawal requests in 2 days or less (attached).

I thought it was a reliable and good casino.
Trust is very important in the case of money and I have never experienced such a poor processing mechanism and attitude from any online casinos. In the case of more delay, I will be initiate legal steps.
But is is not my intention, I really would like to continue playing at Magius since they have very good games and favourable bonuses.
I really hope the they can solve the problem immediately.

Thank you,
Marton Kovacs

Resolved

$600

Withdrawal non payment

I am filing a complaint against Magius Casino regarding delayed withdrawals and lack of transparency.

I deposited $30 and won a total of approximately $2400 without using any bonuses. I followed all withdrawal rules and limits. I submitted withdrawal requests in accordance with their maximum withdrawal limits (two withdrawals of $750).

My first withdrawal request was made on March 25, and since then my payments have been delayed without a clear explanation or timeline.

I contacted live support to ask about both my withdrawal status and their licensing authority. Support refused to provide licensing information and redirected me to email instead, without answering the question. This raises serious concerns about the legitimacy of the operation.

I have complied with all requirements, and my account does not show any pending verification issues.

I am requesting:
1. Immediate processing of my pending withdrawals
2. Clear confirmation of when I will receive my funds

I have attached screenshots as evidence of my withdrawal requests and communication with support.

Resolved

$1,650

11 days after withdrawal request still payment in review

I am submitting this complaint regarding a withdrawal request made 11 days ago at Magius Casino. While the casino's stated policy for withdrawals is 3 business days, my request has remained in "processing" for over a week beyond that window.

I have been a loyal player at this casino for over two years and have successfully completed two previous withdrawals without issue. My account is fully verified, and I have not used any active bonuses that would complicate this transaction.

I have contacted customer service daily for the last 7 days. Each time, I am told the payment is "processing" and that my funds are safe, but the staff refuses to provide a specific timeline or an explanation for the delay. At this stage, the casino is failing to fulfill its own terms and conditions regarding payment windows. I am requesting that Magius Casino finalize the processing of my funds immediately.

Resolved

€600

Magius Casino - Declined payment

Subject

Unpaid withdrawal of €70,149, 63for over 8 weeks– Magius.com

Casino name: Magius.com

Disputed amount: €70,149,63

Currency: EUR

I am submitting this complaint because Magius.com has failed to pay my legitimate winnings in the amount of €70, 149,63 despite the withdrawal request being pending for over seven weeks.

I have fully complied with all requirements requested by the casino. My KYC verification documents were submitted, and I have cooperated with their support team multiple times in an attempt to resolve this issue directly. Unfortunately, I have received no clear explanation for the delay, only vague responses or no response at all.

There has been no allegation of rule violations, fraud, or breach of terms communicated to me. My account balance reflects the winnings clearly, and the withdrawal request remains unresolved.

Due to the prolonged delay and lack of transparency, I believe this situation is unjustified and unfair. A waiting period of more than seven weekd for a withdrawal of this size is unreasonable and unacceptable.

Please note that I have decided to permanently stop gambling, and I am not seeking any bonuses or further gameplay — only the withdrawal of my rightful funds.

I respectfully request ASkGamblers assistance in mediating this dispute and helping ensure that Magius.com fulfills its obligation to process and pay my withdrawal in full.

I am ready to provide all supporting evidence, including:

Withdrawal request confirmation

Account balance screenshots

KYC submission proof

Communication history with the casino

Thank you for your time and assistance.

Sincerely