Complaint #4 Magius Casino

Magius Casino - Declined payment

By Aurimas80

2 months ago

Subject

Unpaid withdrawal of €70,149, 63for over 8 weeks– Magius.com

Casino name: Magius.com

Disputed amount: €70,149,63

Currency: EUR

I am submitting this complaint because Magius.com has failed to pay my legitimate winnings in the amount of €70, 149,63 despite the withdrawal request being pending for over seven weeks.

I have fully complied with all requirements requested by the casino. My KYC verification documents were submitted, and I have cooperated with their support team multiple times in an attempt to resolve this issue directly. Unfortunately, I have received no clear explanation for the delay, only vague responses or no response at all.

There has been no allegation of rule violations, fraud, or breach of terms communicated to me. My account balance reflects the winnings clearly, and the withdrawal request remains unresolved.

Due to the prolonged delay and lack of transparency, I believe this situation is unjustified and unfair. A waiting period of more than seven weekd for a withdrawal of this size is unreasonable and unacceptable.

Please note that I have decided to permanently stop gambling, and I am not seeking any bonuses or further gameplay — only the withdrawal of my rightful funds.

I respectfully request ASkGamblers assistance in mediating this dispute and helping ensure that Magius.com fulfills its obligation to process and pay my withdrawal in full.

I am ready to provide all supporting evidence, including:

Withdrawal request confirmation

Account balance screenshots

KYC submission proof

Communication history with the casino

Thank you for your time and assistance.

Sincerely

Disputed Casino Magius Casino

Reason Declined payment

Amount €70149

Discussion

AskGamblers

• Support Team

2 months ago

Dear @Aurimas80,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Magius Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Magius Casino

• Representative

2 months ago

Dear Aurimas80,

Please note that the previously submitted documents were not accepted. To proceed, please provide the following:

- A valid ID issued in Ireland or a Residence Permit
- A Proof of Address in PDF format (screenshots are not accepted)
- A clear photo of the back side of card **6063

Additionally, please note that you uploaded a different card than requested, therefore we specifically require the card ending in 6063.

Once these documents are provided, we will proceed with the verification.

Best regards,
Magius Team

Aurimas80

2 months ago

Hello
I have sent my documents to the magic casino 8 times in 3 months, they keep asking me again and again, ignoring my payment and offering me to play with my winnings

AskGamblers

• Support Team

2 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Magius Casino Complaint Stats

Resolved 6 / 7

Avg. Amount $1,390

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Magius Casino Complaints

See all complaints for this casino

Delayed payment

I submitted my 5th withdrawal on June 2, 2026.

Subsequent to that, I had received 4 withdrawals, which I requested to the maximum as I was at a VIP Level 4.

After the 4th receipt of the requested withdrawal, my account was degraded to a starter level, and now my last payout has not been sent. I waited the 3 business days and started contacting Live Chat, and kept getting the same answer every time. (Thank you for your patience. Your withdrawal is being processed and will be sent very soon. We will get a supervisor to contact you, so sorry for the delay, our team is working on it.....) And I still have no money.

I actually spoke to a VIP agent who contacted me about Magius, and I shared that I had this same problem previously, and he assured me it would never happen again. But here we are. Same issue, same answers, no money.