Complaint #5 Magius Casino

11 days after withdrawal request still payment in review

By erichomepro

4 months ago

I am submitting this complaint regarding a withdrawal request made 11 days ago at Magius Casino. While the casino's stated policy for withdrawals is 3 business days, my request has remained in "processing" for over a week beyond that window.

I have been a loyal player at this casino for over two years and have successfully completed two previous withdrawals without issue. My account is fully verified, and I have not used any active bonuses that would complicate this transaction.

I have contacted customer service daily for the last 7 days. Each time, I am told the payment is "processing" and that my funds are safe, but the staff refuses to provide a specific timeline or an explanation for the delay. At this stage, the casino is failing to fulfill its own terms and conditions regarding payment windows. I am requesting that Magius Casino finalize the processing of my funds immediately.

Disputed Casino Magius Casino

Reason Delayed payment

Amount €600

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

erichomepro

3 months ago

It is resolved it took them 2 weeks to finally pay. I will never use there Casino again. Thank you for your gekp with this matter.

Magius Casino

• Representative

3 months ago

Dear erichomepro,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on April 3, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.
  
We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Warm regards,
Magius Casino team.

erichomepro

4 months ago

This was my message today abd there response!

Customer Support
am following up on my withdrawal request submitted 14 days ago. I have been repeatedly told by support agents that the request is in its 'final stages,' yet there has been zero movement for two weeks.
As a loyal customer of several years with a verified account, the 'backlog' explanation is no longer acceptable for a process that typically takes three days. Please escalate this ticket immediately to a supervisor or the finance department manager. I am requesting a firm date for the transfer and a transaction ID once it is processed. I expect a response that is not a template script.

Chat started
Sabrina joined the chat
Sabrina
Hello! Welcome to Customer Support Service!

My name is Sabrina and I will be assisting you today.
Let me review your question. Please bear with me for a few minutes.
avatar
Thanks
Sabrina
Looks like I will need a few more minutes to check this for you. I appreciate your patience.
avatar
Np
Sabrina
I am checking your request with the relevant department, so please bear with me a little longer while I wait for an update from them.
avatar
Ok
Sabrina
Thank you for your patience, much appreciated.

I can understand your concern, Eric. I know how it feels to wait for your funds.

Sometimes, it can take a little longer for the payment provider to process the transaction and settle it with the payee's account.

I would like to assure you that this is nothing to worry about and that your withdrawal is safe.
The department has already escalated your request to the payment provider to settle it.

The funds can take 24 to 48 hours to appear in your account; however, this is subject to the payment method used and your payment provider's standards.
I assure you it will be in your account soon. Just urge you to have a bit of patience.

Magius Casino Complaint Stats

Resolved 6 / 9

Avg. Amount $1,114

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Magius Casino Complaints

See all complaints for this casino

They don't want to release my money

It has been five working days since I requested the payout, yet it is still under review. This isn't the first time they’ve pulled this stunt; I didn't receive the previous one either, even after waiting two weeks. I don't want to wait any longer—they just send canned responses without giving a substantive answer, and they aren't actually doing anything; they're just waiting for me to cancel the withdrawal request.Even the promised three working days—as stated by their operator—have passed.

89h left

Ft60,900

Collection card bonus not redeemable

There’s this collector card game where you buy cards and get free spins by using coins. I've completed the 75$,150$ and now I'm at 300$ I collected all 10 cards, as you can see, but they’re not paying me, as it says 2 cards out of 10, but it's wrong. They’ve been saying for weeks now it's being checked over. This same email is what I keep getting since mid june 😆

Unresolved

$300

Delayed payment

I submitted my 5th withdrawal on June 2, 2026.

Subsequent to that, I had received 4 withdrawals, which I requested to the maximum as I was at a VIP Level 4.

After the 4th receipt of the requested withdrawal, my account was degraded to a starter level, and now my last payout has not been sent. I waited the 3 business days and started contacting Live Chat, and kept getting the same answer every time. (Thank you for your patience. Your withdrawal is being processed and will be sent very soon. We will get a supervisor to contact you, so sorry for the delay, our team is working on it.....) And I still have no money.

I actually spoke to a VIP agent who contacted me about Magius, and I shared that I had this same problem previously, and he assured me it would never happen again. But here we are. Same issue, same answers, no money.

Unresolved

6000 PLN payment delayed

Hello AskGamblers team,

I’m having an issue with Magius regarding 3 withdrawals (2000PLN each) that still havent been paid.

The requests were made over a week ago and nothing has happened yet. What’s even more frustrating is that support has been giving me little to no useful information whenever I try to ask about it. Only automated answers such as "Your withdrawal is highest priority", "Withdrawals take 3 days", etc, etc.

From the casino's terms and what live support has told me, withdrawals are supposed to be completed within 3 business days, so this delay makes no sense to me. I feel like making a public complaint is maybe going to help me get my money soon.

I’d really like the casino to either explain what is causing the holdup, or hopefully complete the withdrawal soon.

Thanks for reading!

Resolved

zł6,000

Delayed payment after big win

On May 8, 2026 I have won a jackpot in at Magius Casino. After it, I have continued playing, leverageing huge amounts (millions HUF...my initial deposit was 85.000 HUF). I have been playing since that day, too (until now...because my trust is starting to decrease).
I have initiated 3 withdrawals. On of these was canceled due to (technical errors on the side of payment provider). I have initiated it again. This and the other two withdrawals are "under check) (includin the first one, which was initiated on 9th MAy, 9 days ago).
I ha written several chat messages and emails but got only clichés from them. They even promised (via chat) to send my request for making the process quicker to the financial department. They have never written any concrete cause for the delay.
Finally, the wrote in an email that there is an "unexpected delay due to a higher-than-normal volume of transactions".
The procesing time according to the T&C is 3 business days.
In the past, they fulfiled my withdrawal requests in 2 days or less (attached).

I thought it was a reliable and good casino.
Trust is very important in the case of money and I have never experienced such a poor processing mechanism and attitude from any online casinos. In the case of more delay, I will be initiate legal steps.
But is is not my intention, I really would like to continue playing at Magius since they have very good games and favourable bonuses.
I really hope the they can solve the problem immediately.

Thank you,
Marton Kovacs

Resolved

$600

Withdrawal non payment

I am filing a complaint against Magius Casino regarding delayed withdrawals and lack of transparency.

I deposited $30 and won a total of approximately $2400 without using any bonuses. I followed all withdrawal rules and limits. I submitted withdrawal requests in accordance with their maximum withdrawal limits (two withdrawals of $750).

My first withdrawal request was made on March 25, and since then my payments have been delayed without a clear explanation or timeline.

I contacted live support to ask about both my withdrawal status and their licensing authority. Support refused to provide licensing information and redirected me to email instead, without answering the question. This raises serious concerns about the legitimacy of the operation.

I have complied with all requirements, and my account does not show any pending verification issues.

I am requesting:
1. Immediate processing of my pending withdrawals
2. Clear confirmation of when I will receive my funds

I have attached screenshots as evidence of my withdrawal requests and communication with support.

Resolved

$1,650

Magius Casino - Declined payment

Subject

Unpaid withdrawal of €70,149, 63for over 8 weeks– Magius.com

Casino name: Magius.com

Disputed amount: €70,149,63

Currency: EUR

I am submitting this complaint because Magius.com has failed to pay my legitimate winnings in the amount of €70, 149,63 despite the withdrawal request being pending for over seven weeks.

I have fully complied with all requirements requested by the casino. My KYC verification documents were submitted, and I have cooperated with their support team multiple times in an attempt to resolve this issue directly. Unfortunately, I have received no clear explanation for the delay, only vague responses or no response at all.

There has been no allegation of rule violations, fraud, or breach of terms communicated to me. My account balance reflects the winnings clearly, and the withdrawal request remains unresolved.

Due to the prolonged delay and lack of transparency, I believe this situation is unjustified and unfair. A waiting period of more than seven weekd for a withdrawal of this size is unreasonable and unacceptable.

Please note that I have decided to permanently stop gambling, and I am not seeking any bonuses or further gameplay — only the withdrawal of my rightful funds.

I respectfully request ASkGamblers assistance in mediating this dispute and helping ensure that Magius.com fulfills its obligation to process and pay my withdrawal in full.

I am ready to provide all supporting evidence, including:

Withdrawal request confirmation

Account balance screenshots

KYC submission proof

Communication history with the casino

Thank you for your time and assistance.

Sincerely