LugarBet Casino

Payment Information and Options at LugarBet Casino

You’ll see which payment methods are available in the cashier, from a registered account. If there are any fees, they’ll be listed next to each payment provider. The minimum you can withdraw is €50 and all deposits must be wagered at least once. 

You must complete the verification process before you can make a withdrawal. This includes confirming your identity, age, location and phone number. Additionally, you’ll need to provide your ID, a utility bill and other documents may also be required. Once verified, the casino aims to process your withdrawals within 1-3 business days. If the process takes longer than 10 working days, the casino will contact you. I think this is quite a long processing period and would like to think you’d be paid within their original timeframe of 3 business days. 

You can withdraw up to €10,000 per week or €40,000 per month. Anything over the monthly limit will be paid in installments. These are pretty decent withdrawal limits, compared to much lower ones other casinos are offering. 

Games at LugarBet Casino

The casino is home to the latest game collection provided by some of the biggest gaming providers in the industry. These are listed in the lobby and are one of the first things you’ll see. You can select and view your favourites to help narrow down the game's results. You can try the latest online slot games, jackpots, Megaways, bonus buys and more. Most of the game categories have their own menu so I found it easier to use these to navigate to the games I wanted.

I tested a few games, including Sweet Rush Bonanza and Gates of Olympus. Both games played fine with no issues. Unfortunately, I couldn’t see any information about RTP. However, you can save your favourite games and check your recently played ones. These are great features because they keep all the games you want in a menu of their own to make them easier to play every time you log in. 

One thing I noticed is that there is no search bar which is unusual. There is also no specific menu for table games so it was hard to tell which of these are offered. However, they do have a live casino that is packed with the latest rooms to join. You can join providers like Evolution Gaming, Ezugi Pragmatic Play Live and more. There are more than 1,000 live casino games available which is impressive to say the least.

LugarBet Casino’s Commitment to Responsible Gambling

The casino has a small section of the site related to responsible gambling and I wasn’t able to find as much information as I’d like. They have provided a few self-assessment questions but again this is basic. 

I could not find any deposit, loss or wager limits that you can activate. However, if you need to take a break, you can. You can either use their voluntary self-exclusion tool or take a cooling-off period. You can activate these by clicking the link on the website when you create an account. 

Customer Support at LugarBet Casino

If you have any questions or concerns you can use the live chat feature. Unfortunately, this is only open to registered users. If you need help before you register, your only option is email as I could not find any phone support. 

You will need to register and log into your account and then the live chat icon will let you connect to an agent. Overall, I think the casino really lacks support options, especially if you want it before you create an account. I couldn’t even find any FAQ’s to cover in my review.