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Lucky Dreams Casino - Refuse to close my account due to me telling them I have a gambling problem

UNRESOLVED

Complaint Info

Disputed casino

Lucky Dreams Casino

Reason

Other

Amount

$ 3250

Posted on August 16, 2022

I have spoken with support numerous times and asked for my account to be closed due to my having a gambling problem. I was told they couldn’t do that and that their manager would contact me to close my account. This is at least 3-4 months ago I asked. I have asked at least 3-4 times and gotten the same answer. I contacted them again today to close my account again and was told I must email them to have it closed. In the previous times, I was never told this. I’ve never had this issue with any other casino and as soon as I’ve asked for my account to be closed because I have a gambling problem they have instantly. I have screenshots of the last time I asked for my account to be deleted.

Posted on August 16, 2022

They were the only screen shots that I had taken regarding this issue.

Posted on August 16, 2022

I don’t understand how it’s unjustified as it clearly states that they weren’t able to close my account when I told them I had a problem.

Lucky Dreams Casino Complaints

  • 2 of 5 resolved
  • 3 days avg response
  • 2 days avg complaint life
  • 10,776 USD avg amount

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