Complaint #6 Lucky Dreams Casino

$20,000 withdrawal delayed, casino is not trustworthy

By Kikooo

4 years ago

I won $90K and withdraw them, Lucky Dreams Casino seems deliberately delaying the withdrawals (to play and lose the amount), I lost $70K out of it already, $20K was processed but never reached my bank account, although I was promised by my account manager the first 12K was supposed to reach my account 4 days ago, when the money didn’t arrive they kept telling me tomorrow, etc. then they said that all bank transfers had technical issues! which can’t be right because I had a similar issue with Lucky dreams casino with a delayed payment last month and it took them 29 days till I received a $28K withdrawal. But in the end, they successfully started wiring the money which was taking them two days for each bank transfer, so they knew the solution.

I gave them the benefit of the doubt, but here we go again! I requested cashback on the $70K canceled withdrawals but they didn’t confirm anything yet. The most important thing players are looking for is stability and consistency in withdrawals, which is really messy in the casino.

Really disappointing

Disputed Casino Lucky Dreams Casino

Reason Delayed payment

Amount $20000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Kikooo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Dreams Casino

• Representative

3 years ago

Dear Omar and Askgamblers Team,

We are sorry to hear about your disappointment.
We would like to clarify that all player's cashouts were successfully processed within the standard timeframe except those that the player decided to recall.

We would like to stress that prior to processing any withdrawal, the account shall be verified by providing the required KYC documents. Until requested docs are provided withdrawals are on hold.
Although we can appreciate that this might be perceived as an inconvenience our security procedures are in place to provide a secure gaming environment.

In regards to the bonuses, we understand the importance of rewarding our players in particular for those showing continued loyalty.
We would like to highlight that the player in question received a significant amount of cashback and other bonuses, as well after the withdrawals were recalled.

However issuing cashback on the cashback already received, which was the main request raised by the customer, cannot be taken onboard as a request. This is not common practice in the gambling industry nor it was ever agreed with the customer.

We hope this reply shed some light on the case.

Should you have any questions or doubts, please do not hesitate to contact us via email to
support@luckydreams.com or via chat.

Thanks for choosing LuckyDreams.
Best regards,
LuckyDreams Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Lucky Dreams Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Lucky Dreams Casino Complaint Stats

Resolved 14 / 17

Avg. Amount $6,691

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Lucky Dreams Casino Complaints

See all complaints for this casino

Lucky Dreams Delayed Withdrawal After Successful Account Verification

I am submitting this complaint regarding an unresolved withdrawal delay with Lucky Dreams.

On 24/07/2026, I requested a withdrawal from my Lucky Dreams account. My account verification process was completed successfully on 25/07/2026, and all required procedures from my side have been fulfilled.

Despite this, my withdrawal request remains pending with no clear explanation or specific timeline for completion.

I have contacted Lucky Dreams customer support multiple times regarding this matter. However, I continue to receive the same general response that my withdrawal is still under review, without any additional details, reason for the delay, or estimated processing time.

The situation has now exceeded what would be considered a reasonable processing period, especially considering that:

* My account has already been verified.
* No additional documents or actions have been requested from my side.
* The withdrawal status remains unchanged.
* Customer support has not provided a clear resolution or timeframe.

I believe customers should receive transparent communication and timely processing of legitimate withdrawals. The repeated delays and lack of a clear explanation have caused unnecessary concern and frustration.

I kindly request assistance in reviewing this case and contacting Lucky Dreams to provide a clear explanation for the delay and ensure that my withdrawal is processed without further unnecessary waiting.

Attached evidence:

* Screenshot showing the withdrawal status as pending.
* Verification confirmation/proof.
* Screenshots of my communication with customer support showing repeated responses without a clear resolution.

I appreciate your assistance in resolving this matter and look forward to a fair and prompt outcome.

73h left

$3,943

Fully verified withdrawal delayed 7 days

Hi , I am fully verified, withdrawal stuck 7 days, no live chat support.

I’ve been fully verified with all documents approved. I requested a withdrawal 7 days ago and it’s still showing as “pending”.

I’ve tried using live chat multiple times to ask what’s going on — I’ve waited 18 hours on hold twice, and still haven’t managed to actually speak to anyone who can help or give me a reason for the delay.

This lack of communication and slow processing is really disappointing. Players deserve to know what’s happening with their funds.

Unresolved

$4,000

Unnecessary delays

I’ve had my account for about 3 years. Fully verified. I’ve Only ever used one card and bank account for deposits and withdrawals.

I’ve made maybe 2 or 3 withdrawals over the years and they’ve always cleared into my account within 3 days.

I withdrew R1000 on 4 June. It was in a pending state for a few hours then my account showed the withdrawal was approved. Chat agents confirmed it was processed and paid to my bank and I should allow 1-6 days business for it to clear.

It’s has now been two weeks and my withdrawal has disappeared without a trace

LD chat support is incredibly disappointing. On average you will wait 3 to 5 hrs for a response. I have checked in every day this week. Quite possibly the most painful online casino chat support I’ve encountered. I NEVER get to interact live with the agents. I give up after hours and usually just pick up a message left for me. No email assistance.

The chat agents insist it was paid -but won’t provide me with proof.
They requested a bank statement and I obliged immediately and sent through the proof from my account indicating NO FUNDS WERE RECEIVED.
MY ticket number for the case is Ticket ID: 1238460

I’m tired of wasting countless hours trying to get some suitable assistance from the casino chat support. I would like my winnings please.
It’s 2026, bank to bank transfers DO NOT take three weeks.

Resolved

R1,000

I have Withheld Winnings

Dear AskGamblers Team,

I am submitting a complaint regarding my experience with Lucky Dream.

I initially joined using a 50% bonus code and lost the full deposit along with the bonus. I then used a 100% bonus code and again lost the entire amount. Finally, I used a 200% bonus code — and this is where the issue began.

I managed to win a total of $20,000. After a waiting period of 3 weeks, the platform processed partial payments as follows: $4,000 in the first week, $4,000 in the second week, and $2,000 in the third week. This totals $10,000, meaning that the remaining $10,000 has been withheld.

The platform claims that I violated their terms. However:

- If I violated rules, why was I allowed to continue playing?

- Why was there a wagering requirement of x40 with a strict max bet of $5?

- Why was part of my winnings approved and paid, but not the rest?

This inconsistency clearly indicates an issue in how my case was handled.

I relied on receiving the full amount and was planning to use it to settle financial obligations, including personal debt. Withholding half the winnings after partial payment is unfair and has caused me serious financial stress.

I respectfully request your assistance in recovering my remaining $10,000. I trust your platform as one of the strongest and most effective in protecting players’ rights and resolving disputes fairly.

I have attached all supporting evidence, including transaction history and communication.

Please contact me at:

Thank you for your support.

Sincerely,

Abdullah

Unresolved

$10,000

Worst online casino experience

I made 5 deposits at this casino and had a small win (approximately $420) on the fifth deposit. When attempting to cashout those winnings everything changed. Reps on chat gave generic feedback and would leave the chat before resolving the issue. I then received the following via email:

“Dear < name removed >,

Your account has been closed and we will refund your deposit amount. But in order to do so, we would like to ask you to provide us the crypto wallet address and specify the currency of it.

Should you have any questions or doubts, please do not hesitate to contact us via email [email protected] or via chat.

Best regards,

LuckyDreams Team”

That email came 9 days ago and I have responded 8 times with the requested information without a single response. All I am seeking is for them to make good on the promise they laid out in the email and we can part ways permanently once I receive the proper refund.

Resolved

$375

Missing fund 60 EUR

Please I deposited 60e on Lucky Dream Casino is more than 3 weeks I never received my funds.

I have sent them the screenshot and they keep telling me to wait I have sent my bank details to them, but they still not responding

Please help me get my money back please my bank told me Lucky Dream Casino has my money.

Please help me. And their chat agent always tells me to wait.

Now is 3 weeks, please help me.

Thanks my pleasure <full name removed>

Resolved

€60

Deposit not arrived more than 15 days

Dear Askgambler Team,

I would like to highlight you the incident that occurred on luckydreams casino. I made a successful deposit of 2500 INR on 23/06/2024 using UPI payment type. My transaction is successful and same is confirmed by the bank as well. My transaction did not arrive in my casino account. After contacting support team, I was told by support team that transaction is failed and wait for a refund up to 7 working days. It's been more than 15 days neither still my deposit is still credited in my casino account nor I received refund. Support team is not responding to my emails. Live chat agent is always asking for a bank statement and ask to wait. Please help me to get my refund of successful deposit.

Resolved

₹2,500

Lucky Dreams stalling cash 3350 cash out

I requested a cashout of 3350€ 1.5.24 and it’s still pending. Whenever I ask for a update on live chat they just send me the same automated messages. I have verified my account and provided all documents they asked for. I've done the 3x rollover as well.

Today I waited for the same message for 30+ minutes.

Resolved

€3,350

I've been waiting more than 96h for my money

Hello,

I‘ve been waiting more than 96 hours for my payment, first one was without bonus and second one was with bonus (20€ -> 3285€)

Unfortunately, the CS always tells me the same thing (look at the screenshots).

In their terms & conditions and customer support it is stated that withdrawal requests will be processed within 24 hours. My 2 withdrawal requests are now taking 4x more than that.

Resolved

Payouts keep getting canceled

Hi,

I've done a deposit with a prepaid credit card, not a usual credit card from a bank. I won, but my withdrawal request about 1000€ keeps getting declined. They say I have to choose bank transfer, but it's not possible due to restrictions in my country. Additional I don't have an bank account at the moment. I've asked them to do the withdrawal with bitcoin like last time but the say that I have to contact them by mail, but I don't get an answer from them.

In addition, I have to comply with the legal regulations in Germany and any transactions relating to gambling with an bank account are prohibited here and getting canceled from the side of the bank. So I don't know how to solve the problem.

Resolved

€1,000