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Lucky Dreams Casino - 28K USD withdraw taking too long and no payment confirmation

RESOLVED

Complaint Info

Disputed casino

Lucky Dreams Casino

Amount

$ 28000

Posted on March 7, 2022

I withdraw 28K USD, Lucky Dreams said they processed the amount on 3 payments on 25th and 28th of Feb and 1 March via bank transfers, they informed me it takes up to 5 working days as per my chat with my account manager. Screenshot shared. They told me if I didn’t receive the money by the 5th working day they will provide payment confirmation and necessary details.


Today is the 6th day, didn’t receive anything and Lucky Dreams Casino Support is telling me it takes up to 10 days!


I requested payment confirmation multiple times but also didn’t get anything.

AskGamblers
Posted on March 21, 2022

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on March 21, 2022

Hi Askgambelers Team,

It’s all good now and I would like to thank you, my account manager Mark and the casino.

Mark was always on top of things, updating me and provided wonderful assisstance till I received the money.

Lucky Dreams Casino is definitely trustworthy and they have honored every promise. Not to mention the great collection of games and service they provide.

The VIP service in particular is top notch, I touched how seriously they take players’ issues and how they work relentlessly on solving them.

I even made an additional 90K winnings 2 days ago, Lucky dreams boosted my luck!

Cheers

AskGamblers
Posted on March 21, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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