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Lucky Dreams Casino - Deposit not credited at Lucky Dreams Casino

RESOLVED

Complaint Info

Disputed casino

Lucky Dreams Casino

Amount

$ 253.94

Posted on May 21, 2022

Having received an email with a good bonus at 8pm my time, at around 8.25pm I headed over to Luck Dreams to make a deposit and claim the bonus. However, almost immediately I sent bitcoin, the site went down for maintenance. Concerned that the deposit could now become lost, I came back every 15 minutes or so. My worst fears were realized. No deposit. The chat person said there was no deposit recorded on my account. I then sent a screenshot from my btc wallet and a screenshot of the deposit wallet so that it could be identified that it had been sent, and to the correct address. I was then asked for the txid. I went to blockchain.com and there found a txid, which showed 5 confirmations.

I was then asked for the address it had been withdrawn from. By now it was 10.10pm, and having bee up since 5am, I needed to get some sleep. It was becoming ridiculous. however, I asked the chat person did they want the address that I receive bitcoin into. No answer. I then decided to give it up and give up Lucky Dreams as well. It is now 7.20am the following morning. No deposit in my account. I have attached the screenshots which were sent to LD.

Posted on May 22, 2022

Thank you Ask Gamblers. The complaint has been attended to at Lucky Dreams and the deposit accepted. I will now close the complaint

AskGamblers
Posted on May 22, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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