Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Lilibet Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Lilibet Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 171 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • Multiple languages
  • Live chat available 24/7
  • Games proven fair
What we don’t like
  • Somewhat difficult website navigation
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lilibet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.lilibet.com/
Established
2019
Licences
Malta Gaming Authority, Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Finnish, Russian, Norwegian, Japanese, Spanish, Polish, Portuguese, Canadian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
Social Platforms
Instagram, Facebook, X

Lilibet Casino is a fun-packed online casino where members can enjoy a range of games like slots, table games or a live casino section. The casino is home to a large number of major software providers so players will have peace of mind when it comes to variety. These include NetEnt, Microgaming, Play'n GO, Blueprint Gaming, Quickspin, BetSoft and many others. The site is available in English, German, Russian, Finnish, Norwegian and Japanese and can be accessed both through a web browser or on the go. Lilibet Casino is licensed and regulated by the Government of Curacao and Malta.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Bulgaria, Denmark, France, Greece, Italy and Ireland, to name a few. For full info on restricted countries, please refer to ‘more casino details’.

Mobile Gaming

Lilibet Casino also has a mobile version of their site so if players want to take the casino with them when they’re on the move, they can. The mobile version of the site can be reached through a compatible mobile browser so players won’t need an app and will be able to access the casino on virtually any mobile and smartphone device.

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology to ensure that sensitive data is transferred securely over the internet to the casino's secure server.

Their games are also monitored for fairness and randomness with the use of a random number generator.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Lilibet Casino. Learn more about complaints.

Show all complaints
Lilibet Casino - Verification Nightmare Months of Compliance Still No Access to My Winnings

Hello AskGamblers,

My name is < full name removed >, and I am filing a complaint against Lilibet.com regarding an unresolved account verification issue that has resulted in the withholding of my winnings.

On September 24, 2024, I claimed a welcome bonus on Lilibet and won a significant amount of around 180 000 NOK. Since then, I have been subjected to an unreasonable and prolonged verification process, despite my full cooperation and numerous attempts to provide the requested documentation.

Lilibet required me to verify my identity through HooYu, an external service. I attempted this multiple times, uploading my passport and bank statements, but for some reason, the system did not register my submissions. As a result, I emailed their support team explaining that I had completed the verification several times, yet it was not working. I knew this because they kept sending me new verification links.

I then contacted live chat support to clarify the issue. On my account, it showed that I was already verified, so I didn’t understand the problem. However, the support team informed me that they needed additional documentation and claimed they had requested it in an email on March 10, 2024—an email I never received. Irmelin from support told me they required a secondary ID and proof of income for the past three months.

On October 21, 2024, I submitted a new bank statement and my ID card. The next day, they responded that they still needed proof of income.

On October 22, 2024, I explained that I am a student without a job, meaning I do not have pay slips or other income-related documents. I asked if there was any alternative documentation I could provide.

On October 23, 2024, they requested another form of ID, along with proof of wealth and income.

On November 1, 2024, I sent them passport photos and my 2023 tax return, which was the most recent document available.

On November 19, 2024, I spoke to Jørn in chat support. He informed me that my tax return was rejected and that I had to submit pay slips or other proof of income. Again, I explained that I am a student with no job, so this was not possible. Jørn told me he would follow up via email.

On November 20, 2024, Jørn emailed me saying he had received a response from the relevant department. He now claimed that, since I made deposits using MiFinity, I had to provide proof of account ownership and transaction history for the past three months.

I then contacted MiFinity and requested these documents.

Before I even received the requested documents from MiFinity, Lilibet emailed me on December 4, 2024, requesting a video call as a security measure. Of course, this was not something I was looking forward to, but I assumed that once I completed the call, I would finally be able to withdraw my winnings. The call was scheduled for December 6, 2024.

On December 6, 2024, I had the video call. A woman asked me numerous questions about when and how I deposited money, what games I played, what the website looked like at the time, and many other detailed questions.

I answered as best as I could, even though by this time, a significant amount of time had passed since I played on the site. At the end of the interview, I asked if they still needed my MiFinity transaction history. They confirmed that they did, so I sent it to them immediately after the call.

On December 16, 2024, I sent a follow-up email to the same department I had been communicating with regarding the video call. I asked when my account would be reopened so I could withdraw my winnings.

I never received a response.

Since then, I have contacted live chat support at least 10 times, asking for an update. Every single time, I have been told that the relevant department will contact me.

As of today, January 29, 2025, they still have not contacted me.

I have fully complied with every request Lilibet has made, including submitting all verification documents they asked for, participating in a thorough video call, and providing additional financial records upon request.

Despite this, my account remains locked, and I still cannot withdraw my winnings.

I expect Lilibet to immediately reopen my account and allow me to withdraw my rightful winnings. Their handling of this situation has been completely unacceptable, and I am left with no choice but to escalate this complaint.

I can document everything related to this case. If you require additional documentation, you are welcome to request it, and I will provide all relevant documents and screenshots.


Thank you for your assistance in resolving this matter.

From your dearest casino lover,

< full name removed >

staus Resolved
kr180000

Complaint Statistics

Resolved 16
Avg. Amount $ 4,797
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9/10 171 reviews

Top reviews from our players

I like this casino. I have enough slot machines, I get bonuses all the time, I even participate in tournaments once a week. Really nice place for fun.

Lilibet has the best promotions, fast deposits and withdrawals, great service, great fun and big winnings. in my opinion I have no negative impressions of using this casino really top quality.

in my opinion I have no negative impressions of using this casino really top quality! 😉😉😉. . .

Definitely my favorite Casino. The best LiveChat of all online casinos, super fast and looks like they really know their job. Everything is thought really well. Recommend with both hands!

A very good online casino! The slot games are pretty good and it loads fast enough. The biggest advantage for me is that the casino has PLN currency. I heartily recommend it.

The best casino I've ever seen! Fantastic bonuses and most importantly, they are my favorite games. The customer service is at the highest level, I hope to stay here longer :)

I recommend this casino to everyone. Lots of games (slots), nice service in Live Chat, good promotions, no wager spins, a lot of payment methods, accept POLAND players.

A very nice casino. Let's start with the fact that the registration process was quick and easy. The welcome bonus was also available. The regularly gets promotional offers in the news. We can make a deposit using the currently most popular methods. The wide range of slots allowed me to find my favorite games very quickly. Customer service is very nice and helpful. I recommend :)

The casino is worth recommending. A lot of interesting well-known games, quick payouts to the account, and the service is very convenient and helpful. I recommend!

Lilibet Casino is wonderful place with beautiful graphics, lots of games and really nice support. In casino I got every of my favourite slots providers and many more:) Lilibet is fully trusted place to deposit money without trouble. I recommended Lilibet for all players;)

I like this casino for great bonuses and promotions, fast and friendly support. This casino has many providers and games on offer, clean and easy navigation menu, fast deposits and withdrawals methods available for me.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.